Zulily 

Ordered a electric motorcycle for grandsons bday. Put it together may 19 and found it has cracked windshield. Emailed company for replacement windshield 3x now. My grandsons party is sat june 10th and ill have to give it to him with cracked windshield or no winshield. Ill never order from em again.

I wish I'd looked on here before ordering. I got sucked in by their pictures of very unusual but lovely clothes and so I bought a number of items. Every single one was odd sized - far too small, and in very cheap, nasty fabric. I'm a size 10/12 but had ordered the XL in a couple of items as I wanted them to be loose and free flowing... they fitted like cling film. They ALSO smelled of chemicals - nasty, pungent smell. The prices they charge, even with the alleged 'discount' are high and so one expects to get a good quality piece of clothing. However these are terrible.

In truth I couldn't even take them to a charity shop. Lesson learned. I shall not use them again.

Bought a parka online. Very poor quality.The press studs are not properly attached. Two fell off when they were touched.Very difficult to return faulty items.I can't recommend Zulily

If there was a way to give minus 10 stars, that would be generous!

Most items on their website are not available, they take a lot of money from you, then over a month later, cancel all the really lovely items and refund some of your money.

I think there is something very underhand going on with this company, I'm pretty sure they are using your money for something else. They are deliberately false advertising and know that they do not have the items they show and allow you to buy.

Stay away from them and encourage others to as well. Customer services on the whole are very unhelpful and sent pretty rude emails whilst trying to chase up items that were meant to arrive weeks ago, then the items are cancelled a few days later...? Most strange! :(

Do not use this site. Cheap poor quality material. Arrived with a hole in the back. Unusable. More than £40 wasted. Rip off.

The quality is extremely poor, cheap thin material and the items badly made, the colours not vibrant like the website. Sadly I have nothing good to say. The discount prices they feature are a scam and the items they provide are very over-priced.

Zulily boasts savings but if by chance the item you ordered doesn't fit. you will be charges a restocking fee and 5.99 additional to ship it back. This is if they decide that the item is returnable. I will never order from Zulily again!

I am not happy with the no return policy or shipping timelines. I ordered a few shirts on April 1, 2017 and to date the items has not reached Zulily. I didn't read the small print before ordering but lesson learned. I will not be ordering from Zulily again. From reading other reviews, I hope my order is correct and in good condition if/when I receive it.

do not use this site! it does not accept returns!

Sadly Zulily is one of many Chinese online sites (see ROTITA, LULUGAL and others) that scams it's customers.

If you are lucky you will receive an item from them, however it is unlikely to look much like the one in the photo that you ordered from. It will be made of shoddy fabric and will probably have holes and marks on it. It may also be several sizes too small.

In order to return you will go through a long, protracted experience as you try to get a return address from them. You will be told you must send it back to China at your own expense, by 'tracked posting' which will often cost as much or more than the item cost. If you are lucky they will then tell you they will put a credit of between 30 - 60% on your account. When you dispute this they will suggest you sell it on or gift it to a charity! The dress I received went straight in the bin, there was no way I would offer it to the charity I volunteer with.

I eventually got my money back through PayPal so I suggest that all those of you have been caught by one of these scamming companies hand the case over to the organisation (PP/credit card co) you used to pay for the item.

If you are swayed by the supposedly 5 star reviews then before you spend any money please at least check out the company, check their returns policy etc.

I ordered a Pin Tuck Tunic charcoal & Auqa dots. I received a charcoal tunic with NO aqua dots. I emailed customer service with a photo of what I received. The response was:
"Once we get your item back we'll issue a store credit of $34.99, the cost of your item minus the return label and the restocking fee, to your Zulily account. You can expect to see this credit within 5 business days after the return has been received."
They were going to charge me for the return label and a restocking fee for shipping the wrong product.
I then called customer service. I was told that they will refund me fully and will send me an email with a return label. I waited 24 hour, no label. I called again the next day. They checked my email it is correct. I tested my email by sending myself a message from another email system. It works fine. I waited another 5 hours for the email with the return label. NOTHING.
I called again, only to be told that it takes 12 - 24 hours to have it emailed to me.
It’s now been three days, no return label.

I believe they keep from giving a refund by making it difficult to get a refund, so that you will eventually give up. I will be filing a claim with the Better Business next. I guess they stay in business because they advertise and get new customers to scam every day.
So, basically, you can receive a shipment from them of anything and you are stuck with it.

I appreciate being told when my item will leave the warehouse and was prepared for the wait. What they did not tell me was that my items were traveling from China!

I do not order items from overseas due to all of the delays that occur with this type of transaction.

They misrepresented the shipping time by stating, on their site, that items will be delivered 3-5 days after leaving their warehouse. They have a warehouse in China so 3-5 days is incorrect! I placed my order over 2 weeks ago and still do not have tracking information!

To say I'm dissatisfied is an understatement. When I notified the company, they were not apologetic or helpful in any way.

Here is the response when I asked them why I can't track my items after 2 weeks:

"Thank you for contacting zulily. I'll be happy to help.

Upon reviewing your order, I've noticed that your tunics were shipped from our fulfillment center in China on April 2, 2017, please also note that while the package is making its way to the United States it’ll pass through the custom’s facility for the regular inspections.

After this process has been completed a scheduled delivery date will be available to you, delivery can take up to 9-12 days.

Thank you for shopping with zulily."

I will not be ordering from Zulily again!

I spent thousands with this company , at first there service was really great .. the problem with this company is the sizing, it's ALL OVER THE PLACE!! My last order was a mess, everything in it way too big!! Even tho I preferred correctly!! They said I could ship everything back for a refund...🙄Oh no thanks.... so now Jane.com has my thousands a year in business , because Zuliily was difficult.. your loss Zullily......

Their clothes are not made in the U.S.A . that's why they stink. I had a large order with Zulily and it was all clothes. Each item was in plastic bags and they stink. I had to wash them and the smell won't come out of the clothes. I put them out side to air out after I washed and dried them, they still stink, I will put baking soda in them and I hope the smell leaves. I can't wear them. Don't buy their clothes they stink. Their clothes have to go through customs and they make them spray the clothes and the smell is hard to get out of the material. I sprayed fabreze on them and that calmed it down a little but the smell is still there.

Dear buyers stay away from this website! The items they sell are not a good deal as they seem. I ordered Mosser cake stand and found out I can buy cheaper on well known uk company but because my order is already was on a way I couldn't cancel. Zulily refused to price match when I gave them all details and also they refused me a refund for the item (hairbrush) I bought last year as a gift to my oldest daughter for Xmas and it felt apart after using 2 months! I also had a torn dress although it has been solved for my surprise it doesn't change the fact that the zulily Customer care doesn't solve your problem but they will help you to cancel your account quickly although you still waiting three items to be delivered! Awful!! I never had any problems with amazon or eBay or any other shops in the U.K., so please stay away from zulily when you have plenty reliable webshops

Debido a que he utilizado dos direcciones de correo, hubo un error y mandaron el pedido a la dirección incorrecta. Me comuniqué con la compañía y MUY amablemente me regresaron el dinero del envío y lo que llegó me dijeron que no necesitaba regresarlo, mejor que lo donará a alguien!!! Jamás espere tanta cortesía y tan magnífica atención!

Most of the items coming from this company is a complete rip-off. Items aren't as described or seen on the pictures. Poor quality with high price, disorganised when sending items to customers (I've received wrong items). Too many defective items sent. They claim to be cheaper than anywhere else(Not true! Amazon is cheaper than Zulily and faster). Ridiculous shipments(I had to wait 2 months for a blazer that arrived completely different from what I've ordered). Malfunctioning website, says I have free delivery and keeps charging me for shipment. Many of Zulily's vendors are swindlers. No free returns.

I spent $78 dollars on a top that looks like a handmade garbage bad. It is a very low quality garment that someone made with his/her eyes closed... the quality of stitches is horrible. The sizing is not relevant because it looks like a gigantic bag.

Got my first tunic from them.yes you have to wait awhile,wish it was a bit faster on delivery, but it was lovely. Its the one I wear most of the time now. So on the whole very pleased. I'll be buying more from them for sure.

Had a problem with the very first item I received and they dealt with it quickly and efficiently. Yes you have to wait for your item to arrive but it is worth it.