The representative who came first of all was pleasant and explained everything.The engineer who installed the battery worked extremely hard in atrocious weather and again was very pleasant. I do have... Mehr ansehen
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Das sagen Bewerter
Everything went smoothly with the installation other than the box of bits was not delivered to my house it went to a different house. So they had to get another box of bits
the new kit was put in a position so that we cant open the freezer properly, stuff was taken off the walls without asking us and a lot of rubbish was left behind. We were told that someone would come... Mehr ansehen
Initial contact was professional and friendly, The salesman’s advice given was to the point and informative, any questions was answered thoroughly. The best thing was for me he didn’t push anything.... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
A Scottish based Solar PV installer with extensive experience in the industry offering you the latest in home efficiency devices and renewable technology. Our bespoke services allow us to design the perfect energy and heating solution for your home. The ZestEnergy team provide you with a tailored experience, depending on your needs, budget and ambition.
Kontaktinformationen
23/2 Mitchell Street, EH6 7BD, Edinburgh, Vereinigtes Königreich
- 01314673257
- info@zestenergy.net
- zestenergy.net
4.0
Gut
223 Bewertungen
Bittet Kunden um Bewertungen
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Your rep arrived in good time
Your rep arrived in good time. He was courteous and carried an excellent job. I am very satisfied.
27. Mai 2026
From installation to customer service - great
From installation to customer service everything went smoothly and to time. The installers were very tidy and cleared up behind them. Had a couple of questions and Archie in customers services was very prompt in getting back to me
13. Mai 2026
My problem is there after sales service…
My problem is there after sales service I am happy with my panels but the after sales service is terrible. I have phoned numerous time asking for help with my solar app problem, was told to watch a YouTube video which I did but did not solve the problem, I have asked to speak with there technical team but always an excuse -they are really busy or one team is off sick. I am still waiting for a call now in the fourth week of the problem.I am still phoning but just goes to answering machine I have left my contact details 🤞they have the time to reply to me.
22. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Zest Energy Ltd
Hi Mary,
Thank you for your feedback.
Having now identified your account and reviewed the history with our office, we can confirm that the issue relates to reconnecting your monitoring system following a change of internet router, rather than a fault with your solar installation itself.
Our team has provided printed instructions, step-by-step guidance, and links to video tutorials explaining how to pair the inverter to the new router. Archie has also been assisting you directly regarding this matter. We have additionally advised that we are happy to assist further in person when an engineer is next working in your area.
It is also worth noting that your system is now over five years old. Zest Energy did not originally install the solar system itself — we later retrofitted and upgraded the inverter in November 2021, and the system is currently operating correctly.
While we appreciate that app connectivity issues can be frustrating, we do feel reasonable after-sales support and guidance has been provided throughout.
Zest Energy
Efficient and quick installation
The solar battery installer arrived around lunchtime and worked steadily til the job was finished mid affternoon. He was polite and efficient and left everywhere he worked very tidy
13. Mai 2026
The men who fitted the battery charger…
The men who fitted the battery charger were very good workers and fitted inside a cupboard which I asked them to do.
30. April 2026
No problems with installation all set…
No problems with installation all set up now with the octopus agile so lookinf forward to cheaper electricity
30. April 2026
Installation was ok but level of detail…
Installation was ok but level of detail to quality of work could have been better as had to tidy up some of the fitting to prevent water ingress to house and wiring. Install felt rushed and generally was left with area to tidy up.
5. Mai 2026
The new battery was fitted on Wednesday…
The new battery was fitted on Wednesday 22 April. There was a faulty component, I was told the replacement would be fitted on the Thursday or Friday. The last I heard was the component was out of stock.
30. April 2026
Antwort von Zest Energy Ltd
Hi Alistair,
Thank you for your feedback, and I’m sorry for the delay in resolving this.
You’re right that following the battery installation on 22 April, a fault was identified with the RS485 communications module. We had expected this to be replaced within a few days, however there has been a delay due to stock availability.
I understand you’ve been in touch with the team—unfortunately today being a bank holiday has limited our ability to progress this immediately, but this will be picked up as a priority as soon as normal service resumes.
It’s also worth noting that the system is currently showing as operating normally in the app. The RS485 module relates specifically to communication with the AC power sensor, so while the system can still run, this component is required to ensure full monitoring accuracy.
We will be in contact shortly with a confirmed update and next steps.
Thank you for your patience while we work to resolve this.
Zest Energy
Great company great service and good working system solar panels and battery.
Good service good company everything was great setup. Works great from the first day of installation. The same when we upgraded the battery size changed over quite quickly and working great. I am glad we went with zest energy Ltd. Thanks Mr John Williamson
30. April 2026
Not too bad in the end!
the new kit was put in a position so that we cant open the freezer properly, stuff was taken off the walls without asking us and a lot of rubbish was left behind. We were told that someone would come fix things this week but so far all we have had is one contact saying they were trying to find someone. Also we were promised that someone would come to help us change supplier so far that hasn't happened either. However they turned up and made the changes needed pretty quickly so we feel a bit better about them now.
1. April 2026
Great service very helpful staff and…
Great service very helpful staff and excellent insulation
20. März 2026
Sold me what they intended to sell me…
Sold me what they intended to sell me after calling in for a health check. The upgrade is great and a vast improvement on the 5kw battery that never worked despite repeated request to effect a fix. Once contract was signed and they had my money, I never heard from them only the contractors doing the work and they were great.
16. März 2026
Antwort von Zest Energy Ltd
Thank you for your review, Tim.
We do need to clarify one point in your comments, as it’s not accurate to say that you “never heard from us” after signing the contract. We have remained in contact throughout the process and have been available to you when needed.
We’re pleased to hear that the upgrade has delivered a significant improvement, and we appreciate your positive feedback about the installation contractors.
We take pride in delivering a smooth and well-supported experience from start to finish, so we’re sorry if this wasn’t fully reflected in how things felt from your perspective.
My experience over several years of…
My experience over several years of working with Zest, has always been excellent.
In this recent contract, their performance was again executed promptly and efficiently in both the installation and follow-up procedures. Zest Energy are a good, reliable company to work with.
16. März 2026
Workmen were efficient & tidy & and we…
Workmen were efficient & tidy & and we are pleased with the finished job
6. März 2026
The Purchase and installation was good…
The Purchase and installation was good so far still require another part to be fitted which had to be ordered up, Zest have promised to replace tiles that are broken due to the brackets for solar panels ( note our tiles are quite fragile) , have now supplied a MCA cert so we can now get money for any power that goes into the grid, the 4 Stars are due to broken tiles
9. März 2026
All staff I dealt with were helpful and…
All staff I dealt with were helpful and knew their stuff.
This company has been a treat to deal with. After a bad experience with another company, I was a bit hesitant. In the end I am glad I went with them.
Many Thanks Guys
16. März 2026
On time arrival and excellent engineer
On time arrival and excellent engineer. Very efficient installation.
12. März 2026
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