Zero Deposit Bewertungen 

The experience has been highly positive and more straightforward than initially anticipated.

My call was answered quickly and my query met with efficiency and kindness. Thank you.

They should ensure they have Inventory check in when tenants move in,Carry out check in inventory with tenants to ensure inventory check in accuracy and correctness immediately tenants move in. Use that check in inventory to access at the end of tenancy period.

The process was easy to use and Zero deposit helped me save some funds

Not stressful

⭐⭐⭐⭐⭐

Excellent service from Zero Deposit. The process was simple, quick, and easy to understand. It made moving into a new home much more affordable by avoiding the need for a large upfront cash deposit. Communication was clear throughout, and everything worked exactly as expected. A great option for tenants looking for flexibility and convenience.

It was easy to set up and is a good idea when doing the zero deposit scheme

It is simple and good option to the Tenants who don’t want to pay huge deposit 😃

Fantastic customer service and awesome explanations from the agent Samantha.

Very disappointing experience and extremely poor customer service.

A platform like this should act as an independent and impartial judge, providing a fair assessment of disputes between tenants and landlords/agents. Unfortunately, our experience felt far from this.

The handling of our case was extremely disappointing. The person assigned to review our dispute appeared unprofessional, overlooked key facts, and failed to properly consider important points that were later identified by TDS. The fact that TDS significantly reduced the claim highlights that Zero Deposit’s assessment did not fully take into account the evidence and circumstances presented.

What was particularly concerning was being warned that involving TDS could potentially result in an even higher payment - a comment that felt more like a deterrent from seeking a fair review rather than transparent guidance through the process.

To make matters worse, almost a month after we submitted our evidence, we received a call from the person handling our case, only for her to realise during the conversation that she had not even noticed the attachments included with our submission. This raised serious concerns about how thoroughly our case had actually been reviewed.

Moving home is already an incredibly stressful experience, and dealing with a dispute during this period added significant emotional and financial pressure. Instead of feeling supported by a service designed to provide fairness and reassurance, the process left us feeling unheard, frustrated, and disappointed.

Overall, the lack of attention to detail, poor communication, and apparent disregard for important evidence made an already difficult situation even more stressful. We expected a fair and professional service, but unfortunately, that was not our experience.

Flexible and best option to achieve other better things in life.

It was so good to know that a load had been lifted from me, inform of not having to pay a deposit

Already 4 emails asking for my deposit back and didn’t received any email back

It was a stress free experience, knowing that they did interest free payments plan.

Paige was really helpful, very nice and supper suportive and understanding. wish everyone was like her!

Very helpful services thank you!

Thankfully I'll never need to use this type of business again, I temporarily moved into rented accommodation whilst buying a house. I used zero deposit naively thinking they'd be fair. I'm an honest and professional and fell foul of a landlord whom created false damage claims. With some of really daft claims such as removing smoke alarms which is madness, this was during weeks of viewings after I'd vacated the property and could not prove it wasn't me. Zero Deposit is all for the landlords .... Please make sure you photograph everything you can when you leave a property otherwise it's all on you ...Lesson learned...

Paige was super friendly, patient and reassuring and solved my issue instantly

The services received was swift and timely