your products have clear and accurate descriptions. the order process is easy. the product is shipped quickly. the things that i have purchased upon arrival have all been of excellent quaility and exa... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Extreme is offering great prices and great service. I recently placed an order. Extreme offers free shipping, however I live in the middle of the pacific and that changes the whole shipping deal. Not... Mehr ansehen
1. Very bad customer support from your side. Nobody is responding on emails regarding orders. 2.Eventually received email with update about my order but couldn't read it. There was force majeure fr... Mehr ansehen
Unternehmen hat geantwortet
Placed an order, 10 days after order was placed still had not shipped or processed. Wrote review and contacted xtreem for refund. Xtreem replied to review saying they reached out multiple times-that... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
XTREEM RC is an Australian Owned and registered Business (A.C.N 645 603 890 Pty Ltd, ABN 16 645 603 890) and an officially authorised dealer of Huina RC Construction models! There's simply no better place to find a variety of quality RC Machinery and Construction products than at XTREEM RC. We provide our customers with the best RC Excavators, Loaders, Dump Trucks and Various other RC Construction models. We also have a large range of Spare Parts and Accessories for the entire Huina fleet. As a Reputable and Authorised Dealer of the Huina brand, you can be sure that you will receive a quality machine that matches the advertising and lives up to expectation! We currently have stock in the USA, Australia and Europe for fast and FREE Shipping!!
Kontaktinformationen
2/13 Horsham Road, 7019, Oakdowns, Australien
- support@xtreemrc.com
- xtreemrc.com
3.9
Gut
89 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von Xtreem RC
Hello Georgia,
We're glad to here your son his happy with his new truck. Feel free to visit our store to see our new products. https://www.xtreemrc.com/
Kind Regards,
Stuart
I love xtreemrc
25. November 2021
This is Tony from Colorado,Well I did…
This is Tony from Colorado,Well I did receive my order,it took some time,some confusion on the order and Email, but received my order I believe Gary did all he could do.with all the that's going on with ordering and the backup of things in the country, I want to thank Gary for is help and I give him 10 stars! I will order from him again so guys be patient when you order.thanks Gary
22. November 2021
Bewertung ohne vorherige Einladung
Thanks to xtreemRC for their customer…
Thanks to xtreemRC for their customer service especially Gary Chevers.We are 100% satisfied.Looks real and Very well made. It is what I wanted to get for my grandson.I got him the truck, loader and escavator 1\14 scale.Looking forward to buy more.
21. November 2021
There should be an option for Zero…
There should be an option for Zero stars.
I havent received anything but excuses as to why I havent recieved any info on my order. No tracking numbers..etc. I got an email about apparently my address because Gary was confused...I've lived here for 12 yrs and nobody has ever questioned my address except your company. My gut tells me your company is a scam so as of yet I'm nowhere near impressed
20. November 2021
Antwort von Xtreem RC
Hello Tony,
We're sincerely sorry for the delay with your order. We just needed to clarify your address before we shipped it out because we need a street and house number for FedEX. I apologise that there was some confusion.
Kind Regards,
Stuart
Xtreem RC
I hade to cancel my order and they were…
I hade to cancel my order and they were quick to respond and gave me a full refund and 2 days later I hade the money on my account.
6. November 2021
We placed an order on the 24th October
We placed an order on the 24th October, (order no 2825), immediately got the standard generated email of order confirmation, which stated we would be sent an email and tracking number when shipped. As yet no shipment (2nd November). We have sent 2 emails with no reply and tried calling 3 times, left one message, no reply. If you value your hard earned money buy elsewhere. If I select view order status it says page cannot be found.
.....after communication from xtreemrc, our order was dispatched and received 7 days later. (Aust post was slow). I suggest better communication as this is where you will gain confidence with your customers. The items seem good quality and well built. Lots of other people sell these things, create a point of difference, be the best at communicating...Just my opinion. Thanks for your efforts and response.
2. November 2021
Bewertung ohne vorherige Einladung
Antwort von Xtreem RC
Hello Graham,
Sorry we’ve taken longer than usual to reply to our calls and emails, we’re experiencing a staff shortage at the moment. However, I admit we have let you down and have not lived up to our mission of providing great customer service.
Unfortunately, your order is one of several orders that we have been experiencing an unexpected delay in dispatch due our container of new stock being stuck at port since October 11. However, I’m confident the delay will be rectified and orders will be shipped this week.
Please allow me 24 hours to find out exactly when we expect your order to be dispatched.
If were unable to get your order dispatched this week, I will process you a full refund.
But before we go ahead and ship, please confirm you are wanting to continue with the order. Would you like to continue with the order or would you prefer a refund?
Sorry again that we did not communicate the delay with you. I sincerely apologise for the stress and disappointment this has caused you. However, I assure you we will do our very best to rectify the issues and make this up to you.
Furthermore, the order tracking link at our website has now been fixed and is working again. When you receive tracking in the coming days, you can use this link to track the package. You will also receive email and text updates. https://www.xtreemrc.com.au/pages/track-order
We have let you down, but I hope to regain your trust moving forward.
I will in touch soon with an update.
Kind Regards
Stuart
Xtreem RC
Great customer service
Stuart is great! He helped resolve an issue I had with one of the excavators I bought. He truly takes his customer service seriously will definitely be giving xtreemrc my business again thank you Stuart!
28. September 2021
Antwort von Xtreem RC
Hello Shawn,
We have been in contact with you and we believe we have resolved this issue. Can you kindly update your review? And if you have any further questions, please don't hesitate to contact me at support@xtreemrc.com. I hope that we can put that bad experience behind us and move forward. We will learn from this and make sure these mistakes are never repeated. We aim to make all our customers a happy, and we will continue to improve our products and service.
Thank you for your patience and understanding.
Kind Regards,
Stuart
Packaged well, item as described.
Packaged well and shipping was quick. Tracking did not update until it was delivered.
20. September 2021
I love your products and everything but…
I love your products and everything but it's a shame That you cant supply to the United Kingdom I share all you're adverts tell the people how good your machines are I have friends In America and then they ship it to me
19. September 2021
Satisfied
I am giving this company a new review.
My first review I explained a couple of issues or simple misunderstandings I have had with xtreem.
This review is for the experience I’ve had after things got resolved. I love the products I have purchased. I am grateful for Gary who helped fix the issues from before. Once I wrote my first review he reached out immediately and was very professional and kind about his resolution.
I am satisfied with xtreem and I will most likely use them for future purchases.
30. August 2021
Bewertung ohne vorherige Einladung
Customer service? Could be better!
I ordered the loader on the 5th of Aug. it took a long time for the status of my order to change. I made two calls to the US number, and sent two emails to the main link. Never got any email responses, and finally received a call back from the US number on Aug 12. He told me I would receive the loader Friday the 13th. I did not. I received my order on the 17th of Aug. I feel this is poor communication and shipping from a company “concerned” about improving the customer service.
19. August 2021
These folks went the extra mile to…
These folks went the extra mile to answer all my questions. Fill and ship was neck breaking fast! 3-4 day turnaround from order placed to ship, to me! That's fast!
I will purchase from them in the future. I trust their professionalism and can count on them to back their products.
18. August 2021
Great product awesome prices fast…
Great product awesome prices fast delivery.fast response when correspondence
18. August 2021
The 336 has given me problems from day…
The 336 has given me problems from day one and getting the warranty parts is worse than pulling teeth.
16. August 2021
Great customer service and excellent…
Great customer service and excellent service very helpful and friendly definitely will be buying more from them
11. August 2021
Love there products great to work with
11. August 2021
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.