X-POLEBewertungen 

I had a lot of questions about buying the right pole. Customer service was friendly, informative and made the whole process so easy and fast. Melissa was my point of contact and she was amazing

I had multiple issues with FedEx regarding my order, and ultimately never received it after 2 months. I contacted XPole and Carolina was fast to get in touch with me, take over the problem with FedEx, and sent me my order which was received in less than 48 hours. Extremely pleased.
Having a 'real' interaction with a person is so refreshing instead of getting stuck with an automated recording, or worse, an automated human.
Thank you XPole!

This was a big purchase for me, so I did my research and talked with ladies at the studio I was taking classes and decided to go with Xpole. I was not disappointed! I was so excited when my pole arrived in the mail. Unfortunately in shipping a piece was damaged. I emailed xpole right away with photos. Their response was empathetic, timely and fair.
Its a quality pole with a great carrying case.
Xpole is a company with integrity and class.
Buy your pole Xpole!

OMG!!! I’m super excited about my experience with X-Pole. I spoke with Carolina and she was so warm and nice. I had some questions and she answered all of my questions and was very reassuring. It’s nice to know that I’m spending well earned money with a company that cares.

Caroline responded promptly to message and was very polite. She answered all of my questions effectively and clearly. 10/10 service

Lack of communication regarding order updates. When I asked for update, they sent me same email they had sent previously.

Following on from reply from x pole below all i can say is was not expecting a company to respond so rudely.

Reduced star rating based on horrible reply.

Melissa was quick to resolve my issue. I was worried I’d have a long wait but that was not the case. I felt heard and taken care of as a customer. While I hope it’s not needed I would absolutely recommend xpole support. I even received a care package with goodies to make up for the order issue.

Carolina was super helpful with getting my order together!

I found Melissa very helpful. We were communicating for a long time and she helped me with all my choices. She made me feel confident with my purchase and was very patient dealing with me.

Carolina Stone was an excellent rep and a breathe of fresh air! I was excited to get her call. She assisted me with finding the correct extension for my work pole.

I ordered an A-Frame from Xpole US. Understandably, the Xpole team is completely backed up due to COVID. Despite being slammed, Carolina was still able to pick up my call and fix my airheaded mistakes right away before they shipped my frame out. If she didn't go the extra mile and follow up with me, the package would have been sent to the wrong address. Thanks so much for your amazing customer service! She was so patient with me and so sweet! 5 Stars!

Melissa gave me a call back in response to my inquiry about if/when my pole would be shipped. She quickly was able to check and see that it had been delivered and stayed on the phone with me while I went to the mailroom to check to confirm that I had in fact received it. She was cheery and professional and very helpful. Thank you Melissa!

I ordered the 40mm xpert pro pole back in September. With the pandemic going on, I expected the pole to take 4 weeks or more to arrive, to my surprise, I got my pole in only 2 week after ordering.

I set up my pole, and tried it out and it worked great until I tried to put it on static. When on static the pole still moves a bit. I've contacted customer service and have emailed a video of my pole but I have not had a reply despite following up. Its been two weeks since my first email, and I'm still trying to get a hold of someone.

I had the opportunity to talk to Carolina Stone, one of your employees, regarding buying my first pole and she helped me and answered all my questions. She treated me in a profesional but really friendly way. And of course, I bought my 1st home SS pole...I appreciate all your help Carolina...Thanks a lot!

Amazing products and even better customer support! My husband ordered a stage pole as a gift for me but unfortunately he did not choose the correct finish for the pole. I panicked and called customer support hoping to change the type of pole before it shipped. I left a voicemail and Carolina called me back immediately. Carolina helped me change the order and was such a pleasure to work with! I am so happy! And so excited to receive my second X-Pole! Thank you X-Pole!

Carolina was so quick to respond and very professional, and her cheerful disposition was so infectious! I really appreciate how she made me feel as a first-time customer of XPole.

We have had two xpole orders and both had issues but the team on deck was fantastic when it came time to make it right!. They are very friendly and kind and got things done! Appreciate that!

I had to redirect my package Because I was relocating from the Oregon fire. Carolina was great, she helped, contacted me and went above and beyond to make sure I will get my pole at my new home. Thank you Carolina!

Carolina was extremely helpful and got my order sorted out and processed right away!

Thank you so much Carolina for getting everything straighten out. You were so professional. I hope to speak to your soon, when I purchase my Lyra lite stage .