XLN Bewertungen 

I left this terrible telecoms provider on 23rd June. I’ve had a lot of history with them in their various guises of XLN, Daisy and now o2 Business. Naturally I cancelled my direct debit as my account was paid until the end of June.
Today I’ve had a letter claiming I owe £43.14 and as I’ve cancelled my DD they are adding spurious charges to the account for an unpaid DD.
This awful company has zero internal communication.
I am not paying an invoice for services starting 1st July when my phone and broadband were (thankfully) transferred to a new provider on 23rd June.
A/C 4714230

Since the reply from XLN yesterday, they have raised yet another invoice even though I have left. They really have no internal communications!

We had verbal contract 2 months ago our service is still not live charged for 2 months keep sending bills not resolving the problem and their billing team threatening to us very bad behaviour to clients still our phone landline number is not live and having loss in sales

Hi there
Today is 24th July and every second day your feed back team call us to check feed back we told them it’s not working we are missing our sale phone landline is off line not working they always say we check and come back to you not none of them is back they just aski to make a payment for past few months which wer with service and they indirect treated if you do not pay go to hell we don’t bother so stop lying on trust pilot that you are providing services you are jus sending bill if you don’t agree ring on our landline and check is it working definitely not ….,

I have had a phone stop functioning in one of my shops 5 days ago and have been unable to get anyone to respond at XLN. I have repeatedly phoned to report the fault only to be left on hold each day for over half an hour! Is there a more frustrating message than to be told your average wait time is 2 minutes or a minute later 5 minutes only for it to never be answered! 3 days ago I filled in a form on the online complaints page but that has also elicited no response.
Be really careful. Its a relatively cheap service but the customer service when it all goes wrong is appalling. I'm on the phone again now and again have been on hold for over half an hour.

If there were a zero star i would select please avoid BUISSNESS owners

I would not recommend XNL. My experience has been extremely disappointing.

I signed up for Wi-Fi service, but I later discovered I was being charged for extra services that I was never clearly informed about or agreed to, including business insurance and other additional charges on my bill. These costs were added without proper explanation, and I only found out after reviewing my bank statements.

I feel that the billing was not transparent, and it has left me paying far more than I expected. When customers sign up for a service, all charges and optional extras should be explained clearly before they are added to an account.

Overall, this has been a frustrating experience due to poor communication and unexpected charges. I would advise others to check their bills carefully before choosing this company.

Avoid Avoid Avoid

Shit service. Almost 2 hours waiting no response , also internet is shit . Every hour service dropped.

they steal your money
you sign a 12 months contract at a set rate then they increase your payments to over double your contract
and more

Our experience with XLN Daisy has been extremely disappointing.

We switched to XLN expecting a reliable business VoIP system, but from day one it has never worked properly. We are now in our eleventh week and the problems are still ongoing.

We have spent countless hours speaking to technical support. We have been promised callbacks, emails and updates on numerous occasions, but many never arrived. We have repeatedly had to chase for information, explain the same issues to different people and wait for responses that often didn't come.

The impact on our business has been severe. We estimate these ongoing faults have cost us around £30K in lost trade because customers have struggled to contact us reliably. Our staff have been left dealing with constant disruption instead of running the business.

We have given XLN every opportunity to resolve the issues, but after eleven weeks we have lost confidence that the service will ever work as promised.

be very carefull. they will start charging for bussiness assurance, they will not apply your discount on the accunt and you will end up paying for engineer cahrges. scam company. i fall into it again as i had to move my number to fiber. will neverEVER use them again. basically if there is a fault, they will not pay for openreach to come and sort it out. STAY AWAY!

Never move to xln telecom
Start with they’re cheaper after couple of months they started rising the bills also so many hidden charges

I cancelled my contract end of May as it says 30 days noticed
Today i am receiving a bill for july spoke with the customer service and been told i have to pay july and then will be refunded. Unbelievable
This is a message to xln i better see my money back as it is been twice that i am given the wrong information over the phone

I have had nothing but problems with this company since I joined, a decision I bitterly regret. The changeover was handled badly so I was paying two providers. There were added extras on my bill that could never be explained. I left my two year contract a year early 2 months ago I am so tired of the hassle and was happy to pay a fee to leave early. I am still getting regular bills as normal that I can't view because I don't have an account. I haven't had a final bill or instructions on how to return my modem despite asking several times. Every time I contact them by chat or call I get conflicting responses. Some say I haven't left, some staff say I have and it will all be sorted. Yet again I have received another bill. I'm at the point now where I'm just going to cancel my Direct debit.
Edit regarding reply which is nonsense. I am complaining about not being able to get my issues sorted by this companies customer service. I am still being billed even now 2 months after I left this review. There is no way they can collect money from me now my direct debit is cancelled. I am fully prepared to go to court if they chase me for any money. Saying they cannot help because I have not given my account details is an utter cop out. who in their right mind would post their account details for the whole public to view. I mean look at my name, it's hardly common. It wouldn't take a detective to find my account on their system.

I have been waiting over 1 hour to get on call with them to sort out the WiFi at our business as well as we have 2 phone lines with them, because of this we are losing business. No good customer service at all!!! Do not get anything from them. I will be leaving soon.

This company is bad from start to finish - even after I have ended my contract they take an extra months fee - they then sit on that money until you ask for it to be refunded - if I had not called and asked they simply would just sit on it - DO NOT USE THIS COMPANY

AWFUL
Placed an order with this company weeks ago. They sent me a file which cannot be opened. I send them emails asking when the phone line will be connected, will it be today as their sales suggested was earliest date. The reply tells me to AGAIN use AI chat box.

I enter information several times, and the whole system does not work, is highly frustrating.

I thought Talk Talk was bad but never known a company like Daisy xln

We are paying business rates and for the last one week NO Internet, after so many phones calls now we have to wait for an engineer to fix it and that's in 3 working days no matter how long your internet has been down for, don't waste your time, money and your customers going with daisy or XLN, big companies like O2 shouldn't have joined them

Stay away from these companies,
Really bad,
We haven't got Internet for 5 weeks now,
Everytime that we call we need minimum 30 to 45 minutes waiting to answer, and no one is sorting the problem, it is frustrating, big mess, we are a cafe and the customer need to use interest, lost alot of sales already because of not providing the service and still charging, 😡

The internet itself seems reliable; however, they make it impossible and purposely make it very difficult if you no longer require a service from them.

I closed my office to work from home, the cancellation fees for the service were ridiculously high, so I continued to pay monthly until the end of the contract. You can't cancel the auto-renewal until close to the end date. This leads me to now, the contract ends soon, and I am trying to cancel the auto-renewal. Spoke on the chat, went through the security verification, only to be given a number I have to call. Called the number, went through the security again. To be told I have to speak to someone else, but they are not available and I have to wait for a call back. The callback never came after over an hour. I've called again, to be told to wait for the callback again, and I am being prioritised, but it's been over an hour, and I've heard nothing. This has all so far taken 3-4 hours and is surely a simple thing, but they are making it as hard as possible. I'm starting to think I am going to be trapped with them forever...

I wouldn't recommend them, unless you want to have them waste your time and never let you leave...

I am a customer, if you’re a disabled person and looking for your needs to be met, they are not the best service provider for you.

They agree but restrict you services

I guess now for writing this, it will be a negative outcome for my company
The date below is wrong has its been a continuous issue and can reset the date.
When I tried to complain i got a manager say what action he would take and then restricted my service.
Customers without care.

When we first joined XLN we had a good experience, but as they have grown and taken on by Daisy this service level has dropped dramatically to the point where we have left. Unfortunately this is where our problem really started. Since cancelling our account we have continued to be charged and despite informing them that we have closed our account and continued to be charged, they hve not been able to stop taking payment nor have they refunded us. A serious case of computer says no!!

Update 13-07-2026
One month and despite being promised a full refund we are yet to see anything! I never feel like they actually do anything following a call, it’s all talk and no action. Terrible customer service again!!