XLN Bewertungen 

Had a great service for years then an absolute disaster from them
Ten years of business thrown away
Refusing to release our phone number
Terrible customer service
Cost our business a lot of trade trying to function on a dongle for over a month in one of our busiest locations. Typical corporate intransigence. Avoid them, also still billing us for fibre after we’ve moved, utterly disgusted with them If the ’Daisy’ team give me a contact I’ll forward all the correspondence from our new provider listing the causes of delay in 3 locations, one still ongoing!!

Stay away these people are beyond useless
4 months with no connection but still send monthly invoices
Unbelievably frustrating
Would give 0 stars if I could

Hi , please don't ever go to the XLN rubbish, they just steeling ur money , if ur phone and Internet goes off they never come back months and months, but they not forget to send the invoice, if u argument with them , they just ignore u , even they not give u any composation , rubbish service, please think before you go , they spoil your business.

I would have given 0 stars If I could. After several calls and reassurances from XLN staff. I have lost hope.

I called them to change my company details on the account. I was told to make a new account with them. They made a new account on the phone and added a different name on the account because of which I was told to make a third account.

They have been charging me for all 3 accounts for 1.5 years now and I couldn't cancel because of the contract.

Absolutely appalling service! I transferred from BT to XLN/Daisy and have been billed incorrectly and received the wrong phones. They do not make anything clear. BT are also billing me at the same time and are blaming XLN for not porting the phones and broadband properly. I wish I had stayed with BT!!!!!! THIS HAS BEEN SO STRESSFUL WHILE TRYING TO RUN A BUSINESS - I HAVE HAD TO CALL XLN NEARLY EVERY DAY FOR 1 WHOLE MONTH!

I dont understand why this company says one thing on the phone and then do something else. It seems its normal culture for this company to do contract on the phone and then put other add ons that wernt discussed, they hope on you not seeing subsequent emails and trap you in. Too many crooks in suit in this company. Dont understand why o2 or virgin or daisy would want anything to do with this company. Never again ff.

Prices increased frequently for no reason (staff unable to explain why), equipment wasn’t sent out when they said it had been (on three occasions) and they then denied receiving the returned equipment (despite tracking and photographic proof of delivery). Fibre optic broadband supposedly installed at a time when there was no fibre facilities available in the area. Endless lies caused endless stress and when wanting to leave mid-contact they threatened ‘consequences’. In the end, the ombudsman was called in to resolve numerous complaints with XLN’s service and all of them were upheld. Just a horrible company to deal with.

Three months ago I moved the broadband and phone services for two of my businesses to XLN (now O2 Business/Daisy). It is one of the biggest mistakes I’ve made.

On Saturday, our broadband failed due to an outage. After spending over an hour on the phone carrying out diagnostics, resetting the router and changing cables, I was finally told it was a network outage.

I was assured the service would be restored by 5pm. It wasn’t.

I called back at 6:30pm for an update, only to spend around 90 minutes on hold without getting through.

On Sunday, I was initially told the outage had been fixed and that the problem was my router. After another two hours of diagnostics, it was eventually accepted that the original outage was still the likely cause.

An Openreach engineer was booked for Tuesday between 8am and 12pm. I even rang on Monday to confirm the appointment and was told everything was booked.

Tuesday arrived and no engineer turned up.

When I called again, I was told the engineer had been cancelled because the fault had supposedly been fixed. It hadn’t. I was then told the earliest another appointment could be booked was Thursday.

By then my business will have been without broadband and phone services for almost a week.

As a gym, our phone system runs over the internet, members cannot check in electronically, and we cannot monitor who is in the building. The outage has seriously affected our ability to trade and has already cost us thousands of pounds.

The communication has been inconsistent, appointments have been cancelled without informing us, and every call seems to produce a different explanation.

Based on my experience, I would not recommend XLN, Daisy or O2 Business to any business that depends on a reliable internet connection.

Scammer! Be aware! I’ve been charged over market price for many year for landline only service, I paid nearly £70 per month and they said it is my fault not to sign for a fixed term contract . I try to check price list online, there isn’t any price list for landline only service.

Another one star for the disconnection experience. Have not heard anything back since sending a form to request disconnection, only an overdue amount request. To this date I've had zero service from them and as expected the cancellation experience is even worse. Good riddance.

Unable to Contact Customer Service to Confirm Contract End Date

I have been trying to contact Daisy XLN to confirm the end date of my contract and the notice period required so that I can terminate my service correctly.

I emailed customer services on 28 May 2026 requesting confirmation of my contract start date, minimum term, contract end date and notice period, and asking them to treat my email as notice that I do not wish to renew my agreement. The only response I received was an automated email directing me to use the online chat.

Unfortunately, the online chat does not work. After clicking "Start Chat", nothing happens and I cannot connect to an adviser.

I am not disputing any bills or avoiding my contractual obligations. I simply want written confirmation of my contract end date and notice period so I can end the service correctly.

I would appreciate it if Daisy XLN could contact me regarding account 4866098 and respond to my original request.

THANKS TO TRUST PILOT
Dear Mr Singh,
Thank you for contacting us.
Please find confirmation of your contract details below:
Your current contract end date is 29/08/2026.
A 30-day notice period is required if you wish to cease your service.
If you decide to cease the service, you will need to request a cease form by calling 0303 003 2094.
Once you have requested to cease the service, it will end 30 days after your request has been received.
We can also confirm that your contract will not automatically renew at the end of its current term.
If you have any further questions or require any additional information, please don't hesitate to get in touch.
Ryan,
Service Mailbox
: Thank you to Ryan for finally providing the contract details after my Trustpilot review. However, I still do not understand why my earlier email was simply answered with instructions to use the online chat, which did not work, instead of providing this information at that time.

I also don't understand why I now have to telephone another number to request a cease form. If the company can email me my contract details, why can't the cease form simply be emailed to me? Requiring customers to spend time waiting on hold just to obtain a form seems unnecessary and wastes both the customer's time and your staff's time. It would be much more efficient to email the form directly.

Thanks for help I appreciate that

am extremely disappointed with the service from Daisy Communications. The engineer completed the installation, but my existing business phone number has never worked. Instead of my established business number, I was given a temporary number that my customers don’t know. When customers call my original number, they hear “number not recognised,” which has caused my takeaway to lose orders and customers. I reported the issue immediately and was told it was a technician problem that would be fixed, but it still hasn’t been resolved. As a takeaway business, our phone line is essential, and this situation has caused significant stress and financial loss. I hope Daisy resolves this urgently and improves how they support business customers.

An engineer from Open Reach turned up to install WiFi. We were asked for an asbestos report. Daisy did not mention this at all. Communication is bad and we have to wait on hold every time for someone to answer. As this is no fault of our own, we are now being quoted £350 plus vat for a report!! Daisy will not pay this and we have to obtain our own report. Where do we stand to cancel now?

Terrible service, I wish it gave the option to give no stars.
XLN/ DAISY adds additional costs/ services without consulting you and significantly altering the terms of the contract.
Their complaints process is ineffective
My business line has been off for over a week now and I probably spent the equivalent of a full day on their useless live chat and, specifically today, over an hour on hold to their customer services number which wasn't answered.
I definitely wouldn't recommend this company other than to avoid it.

This company add additional charges to your account unless you opt out and then refuse to refund them.

I opted out already, and they just re-added the charge again under a different name...very sneaky! I have now switched to another provider and would not use XLN / Daisy again

This broadband provider sometimes they call themselves Daisy sometimes XNL, they keep increasing the bill and in my last month with them ask me to pay £105 , my first bill was £41 in a few months increased to £57 then £67 then £77 and last bill is £105. Ridiculous the UK is now with any rules that organise these providers and they do whatever they want to their customers. It’s my last month I’m leaving although they offer me a new contract of £38. Theft, scammers so avoid them they will rob you.

Be careful, if you already have been trapped and have a contract with them ask them to review and find ways to skip, this company is bankrupt and soon will go to administration. If you are planning or thinking to join them please don’t fall into this trap, they will will give very little offer but after two months you will pay three times you pay for other providers.

I had a contact with them 50.99 + VAT but shortly they starting charging me 91 pound. Crazy.. Stay away

Terrible, get fed with lies and past around to different departments who say the previous department shouldn’t have said that!

The reply back proves my point , the complaint was never about costs or price increases.
Not once did we complain about them, it was due to cancelling the account!

Submitted their online service cancellation for requesting for the account to be closed at the end of the contract period as advised by one of their representatives when we decided not to stay with them when we moved premises. We have been geting loads of calls from their sales team saying we are out of contract can they renew our contract even though we should no longer have an account.

I have now started receiving emails saying our payment is overdue and they are charging late payment fees as well as a payment processing fee as we are no longer paying by direct debit. Safe to say I will not be paying any invoice past the date of the end of our contract which was all up to date at the point it expired.

DO NOT USE THIS COMPANY!