Zwilling J.A. Henckels AG | Canada Bewertungen 

I ordered a nice ZWILLING steak knife set and a new paring knife. I was concerned with the delivery option as I wanted the knives ready for an upcoming BBQ with friends and it wasn’t clear what delivery provider they used - website did not give the time estimate when placing the order initially. I emailed customer service and let them know my timing and they responded back the next day, and within a few hours of their email I received notice that my items were shipped (along with a tracking number). Best part was that the knives arrived 2 days earlier than expected and they looked and felt fantastic. 5 star knife set and 5 star customer service!

Ordered a sous vide stick. Worked for one dinner. Second use, it shut off after 2 seconds. Asked for a replacement. Had to fill out forms, send videos and photos. Had to pay to ship it back, $25.

It took a month for a replacement to arrive. Replacement had the exact same issue. I thought they shipped the same unit back to me, but if you check there's many people with this exact problem.

Shipped it back again. This time at least they paid the shipping.

Waited 6 months with no word. Emailed them. They replied a week later saying there's no ETA. Asked for a refund. They said it's too late for that.

Another month went by. Emailed again. Called again. More arguing. Lots of arguing.

Finally after 10 months and 31 (Yes I counted) emails exchanged, they refunded my money. I still lost the $25 to ship it back, hours of calling and emailing, and they got a $125 interest-free loan. I'm giving them a star for eventually refunding the purchase price, but it was otherwise an abhorrent experience.

Great products
Great customer service
Transparent

Poor customer service, took almost 2 months to get my refund. I had to call every week and I was on hold for a least 20 minutes each call. I do not recommend this company.

I bought the 3-piece glass container set and then the pump separately, all from Amazon.ca. Altogether this costed me over $120. I put cheese in the medium container and leftover tuna in the smallest container. Every time I open the fridge, I see that they have popped open. The containers are perfectly clean and dry before I use them, but still they will not stay sealed. So Zwilling offered to replace them but I had to return the "defective" ones to them at my expense! I'm not sure that they are defective, they just don't work very well according to a lot of amazon reviews. So I definitely wouldn't recommend them they are WAY too expensive and don't work.

Just purchased at toaster on-line at what appeared to be a substantial 47% discount off list price. Only several hours later, a friend let me know that the same toaster was available at the Zwilling factory outlet store for $64 less ... at an additional 20% discount. I called immediately to cancel my order, and was advised that there was no way to correct the pricing and there was no way to cancel the order even though it had not been shipped. I would have to return the order after receipt ... and the kicker is that I would have to pay for the return shipping ... So much for their "hassle free" returns.
I cannot believe the price discrepancy between buying on-line and their factory outlet stores!
Good products, but shitty service!!!!

Very good quality products! We have been using them for years! 😍

Never Received my Package and Zwilling refuses to refund me or Give me the Items I paid for. They essential just stole money from me. I'm shocked at how little they care about their customers. I have purchased many of their items previously at The Bay, this was the first time I purchased from them directly and I assure you I will never purchase anything from them - anywhere - ever again.

To add insult to injury, they sent me an email asking to review my purchase...which I did, and then I got an email back saying that my review won't be posted as they moderate their reviews to only show positive comments.

Two items in same box, were shipped back in original box. One item for replacement, one item for return. Called confirmed package was received, items were in there. Received replacement few weeks after, never received refund, called multiple times and was told returned item was missing, and I need to prove it was in the package. They are stealing my money. Be careful with purchasing online.

I would like to mention the excellent service I received from customer service.
I had a defective salt mill, still under warranty.
Around August 28, I wrote to them, received a reply very quickly, exchanged few e-mails, mailed the defective mill (with tracking) and received a new mill today (September 11), all that in 3 weeks. Wow, thank you!

Horrific customer service. Honestly. Need to focus more on the customer experience and actually get to the point of helping the customer. Creating difficult customer experiences creates angry customers. Make the process customer centered instead of continuing to needle the now angry customer. Make it right not worse. If you are dealing with Zwilling US lucky you. They are an excellent customer support team who answers calls in under one minute and actually try to expedite the process of helping the customer. If they were able to deliver to my P.o. box in Detroit I would have had a friendly easy experience. Expect the complete opposite from Zwilling Canada for sure.

I’m happy about the quality of ZWILLING products.

DO NOT BUY ONLINE PRODUCTS WITH THEM!!

although they have nice products, they company and policy are misleading!!! They clearly say in they website that they have a hassle-free return policy! However, if you read the small letters, they actually ask you to pay for the shipping cost. I clicked the order button by mistake when trying to find the promo code area, and it ordered two identical cookware kits. I immediately tried cancelling the order, but they don't this feature in their profile. I tried calling the customer service and the lady mentioned I could just return the product when I receive it. However, when I called back to issue the refund, they informed I would need to pay for the shipping cost of a very heavy and huge box. This will cost me more than $60 cad- more than they mother's day promotion. MISLEADING WEBSITE - YOU NEED TO READ the small letters! Awful. I will never ever recommend or purchase anything from this brand anymore.

Ordered a Ballarini frying pan online and oddly did not look at Trustpilot first.
Admit the reviews were bad so I got scared but my experience was fine.
Used paypal so was not terribly nervous if worst case there was a dispute.
Only thing odd was I did not immediately get an estimated arrival date. I got one two days later and pan arrived nicely packed and on time.
I think the long waits are when there is a crazy sale so not my case in April. Very happy and will use again.

Every now and again, a consumer experience comes along that is so laughable, it’s almost not to be believed.

Zwilling Canada takes top honours here.

Even giving this company one star is, quite frankly, too kind.

I placed an order for a product that was “in stock.” Except that it wasn’t. Zwilling Canada’s website had this product constantly listed as “in stock” even when the company knows it isn't, and their site is not reflective of their real-time inventory. BE WARNED.

Rather than let customers know that an item is on back order (in this case, indefinitely), Zwilling allows you to place the order, does not inform you that your order will not be delivered in any reasonable amount of time, and instead sends you on a wild goose chase to try and track down what you purchased.

Customer service is a JOKE. Inept, unresponsive, and downright unknowledgeable are words that come to mind. I’ve honestly never experienced anything like it.

Endless calls and emails (too many to count) for close to two months, misinformation, being ignored. Just writing this, eflecting on this miserable experience, makes my blood boil. It was 100% on me, the customer, to make sure I received my order. Zwilling Canada wiped its hands clean of any responsibility.

If you want to play the waiting game with your purchase, Zwilling Canada is for you. If you want to deal with a professional company that has, in its inventory, what it says it has, I beseech you… please, please, PLEASE take your business elsewhere.

The lack of competency with which this company operates (or doesn’t) is truly not to be believed.

This is my first online purchase, but not my First Zwilling purchase. I love the products, I love the knives, I love the fry pans. When you understand the knife technology, you will appreciate the higher price equals higher quality. The return policy is awesome.

I bought a Chef's knife on sale from the Zwilling official website, which I now understand was on clearance (despite their website not showing it). If it's any indication of the value of the product, most other shops currently sell the very same knife for anywhere between $370 and $475 Canadian dollars out of the $545 MSRP, so I thought it was a very good deal when I pulled the trigger at $202.50.

I received the product swiftly (4 or 5 days), but upon inspection, it had some very slight visual damage including a very small nick and a slightly bent tip despite it being sold as brand new and not a factory second. Nothing to write home about, but I contacted the Customer service, and they quickly told me that they wanted the product back to make it right : They wanted me to get a knife that I would really like, something that I would be "proud to own or to give".

They told me that I would get a replacement product as soon as they would receive the original back, and that they would personally monitor the replacement. I then sent the product back the very next day. It arrived to their warehouse early the following week. I then inquired as to when I would receive the replacement : They initially told me it would take between 4 and 6 weeks to process it, but I pushed a little to get it back sooner and a day later, they told me the replacement was underway and that I should receive it by the end of the week. I was happy.

What a mistake it was to even send the product back! After examining the "defective" knife, they simply took the item back, issued a refund, told me that the product was discontinued and that they had none left and no idea if they would even get another one. When I asked for them to send the "imperfect" knife back, they told me they already sent it to recycling after inspecting it.

After a lot of wasted time and emails (10-15 hours of research and after almost two months of wait time), some compensation was awarded, even if it's not worth the loss of a particularly good knife.

I regret contacting their customer service. I should have kept the knife.

I like Zwilling products very much. The quality is great. And the website is really helpful whenever I try to buy the products that I like.

I phoned this company to say that their fixed blade peeler did not work satisfactorily. They asked me to give my email address, send videos of the peeler in action, provide a purchase receipt, give my address, name the product, etc. I did all of these things and finally they wrote back that the product was not defective even though my videos showed it didn't work. They do make a swivel model which was not available at the store where I purchased my fixed blade model. It would have cost them very little to send me their improved model. I have lost a lot of respect for what I thought was a quality company. I will not buy another of their products.

They sell premium price products but have poor build and ridiculous customer service at their store.

I bought their ZWILLING 1.5 L ELECTRIC KETTLE PRO online and they shipped quickly. Partially my false that I put it in use without verifying inside the kettle. So I couldn't tell whether a tiny brown spot was already there when prior usage. I decided to visit their store to ask them to verify if it was a detective and since no response from their social media after a day of waiting.

Once arrived at their store in Markville Mall, I showed Connie my photo of the mark in the kettle. She asked Nicole to take a look as well. They both claimed that couldn't tell what it was from the photo and asked me to bring in the kettle.

So I returned the next day with my kettle and Jacky was the person who assisted us and told us they would have to send it back to Zwilling for warranty service because it was used.

What alarming - he said they would respond in a month. Connie from the day before also came over and looked at it. First, she claimed she did not see anything until she almost put her head in with Jacky pointing to her. At some point, I told Connie I was there yesterday and showed you the photo. Her response was “I don't remember that”. I started to find their service became ridiculous and asked to speak with Nicole. She wasn't in so I asked about her work schedule. Jacky first said he did not know then when asked again he stated that he couldn't provide that because that was considered a privacy matter?! Even Connie thought his response was inappropriate so she told us to return tomorrow to see her.

At this point, I decided not to pursue any further as I partially agreed they shouldn't have accepted a return if it has been in use due to hygiene. Also, it is a major inconvenience without a kettle for a month.

However, my major disagreement and intention of this review is this principle - customers who paid a premium price, we would expect them to ensure a premium build and stand behind their product when there are any defects, their action should have replaced immediately without question. And Zwilling failed to deliver that.