zasilkovna.cz Bewertungen 

Horrible. Delivered wrong package - the correct person and her address was clearly visible on the package - however someone put a little lower mailing label with my name and address. I immediately noticed this and attempted to return the package to the driver. He refused to take it back. Since I had the name and address of the correct recipient I contacted her - and - of course - this package actually belonged to her. My package was not delivered to her or me - lost…? Amazon.De needs to pick their shipping partners better!

So imagine this - you want to order something to the pickup point, so there is always somebody who can get your package, even if you're not in the area at the moment. You have experience with this kind of delivery, you ordered from 3 different companies this way. WELL LADIES AND GENTLEMEN HERE COMES THE ZASILKOVNA/PACKETA, THE COMPANY WITH ONE COLLECTIVE BRAIN CELL.
To get your package you have to be physically present in front of the pickup device, have the phone with exactly same number as in your order, app installed and bluetooth on. You can however redirect the package to another application so somebody else can get it. That is, if you have Czech android system (no, the vpn doesn't help), because you can't get the app from play store otherwise. If you got the app other way then guess what - you can't make an account without Czech phone number, even though you MUST have an account linked SPECIFICALLY to the number in the order. So frankly they will try to deliver something they know fully well is impossible to pick up by the customer and never reply to your emails. Great job.

Horrible. They just re-direct you package to different location without even asking about your preferences. New location is closed for next two weeks. If you want to call and complain about the situation, there is robot voice. After five minutes of absurd conversation, that would fit into comedy sci-fi novel, I was finally directed to help line, with approximately 600 people before me.
Thats not just it. To open their "boxes" you need to have app. So friendly for old people without smartphone, not to mention, that not everybody want to have 1000 apps for different services in their phone. And this other day, I wanted delivery into my hands. They re-direct it without asking. When I finally get in touch with someone from company, they admitted, that person who delivered the package, made a mistake. But when I ask, if they gonna fix it and deliver it to me, they just said: "No. YOu still have to go for it and pick it up by yourself." What a service, when you pay extra to deliver it to your hands, to just randomly drop it to some shop, that is open from 10 to 16:00, when you are at work.

This is becoming a standard Czech company, meaning with horrible customer service with a tuck you attitude. They are even worse than PPL, and that's saying something. With PPL you can at least re-schedule delivery. Zasilknovna will just tell you they have no contractual duty to re-deliver (even if their delivery attempt was two days late) and that they do not guarantee delivery times.

Customer support sucks brutally. I asked for a simple delivery and their agent lectured my about not ordering when I am not at home.

can't send a parcel without their application installed in my mobile!!!

If this was possible they get 0 star.

Poor customer service! No human to speak to and generated email responses!

Never to be used again! Typical Czech nature not to care about customers.

Joining the 0 stars, my package was sent on Mon by the company I ordered from, and arrived at their depot on Tuesday 9am. It stayed there with no movement for nearly 2 days, so I wrote and Wed afternoon they told me it's been shipped. Their application is not showing this info, so I kept seeing the package is in the depot. When I wrote them I asked them in case it's full, please send to another place nearby. Nothing, so we call there Thursday afternoon and a lady explains they will try to deliver again but the box may be full, they will ask me to redirect to another picking point only after they've made two attempts... So surprisingly, it's Friday, I have no costume for my son's school event today as it had just been redirected and god knows how long we can play this game ... so I wonder
- how come you don't know if the picking point is full, it's entirely your box?!
- why for god sake you have to try twice if I already called and asked you to send it elsewhere on the next day?
- I would appreciate speed over location since it's Bratislava and there are about 5 different pick up points in my neighbourhood, or at least to be given an option and some actual attempt to help when I call your employees, not just to be told off and to go read the T&C

Worst customer experience ever.

They have lost my package and they refuse to reimburse me.

In the past they have delivered other packages destroyed.

Positives:
- The only thing they can do about right are deliveries to their pick up points, but sometimes they forget to notify you when they changed the delivery point
Negatives:
- home delivery is a tragedy. Their couriers just drive past the house and if you don't answer the phone immediately, they hang up, don't even stop at the house, and take the package to a pickup point of their choice, sometimes kilometers far away
- no telephone support for parcel recipients
- any note added to the delivery address causes 'inaccuracy in the address', and refusal to deliver the parcel (e.g. the number of the bell). If a person fails to respond to their email within 24 hours and 'correct' the address, then Zasilkovna immediately sends the shipment back to the supplier, even if it is abroad. What a lucrative business, they get paid twice for one shipment!
Overall rating - this is probably the worst and most unwilling shipping company in Europe, it's second to none

I would give this company 0 rating. Amazon delivery became a nightmare. Always something wrong with my address, which was used before for Amazon purchases a thousand times.

This is the worst of the worst. Never had issues from amazon delivering, Now every time I have to order I have to change my address because of their system. Simply the worst, This company should not be legal.

Very bad service. They don't tell you anything and transfer the package to another pick up point. Why don't you just cannot do the basic math and tell the person its gonna be full and let it send to another pike up point. Also 0 customer support, very, very hard to speak with someone or pass the chat bot.

Horrible experience with this company!

Having ordered some car parts I specifically chose to have them delivered to a Z Box in my village so I could collect after my working day. A few days later I received an email saying they had redirected my order to a shop in a nearby town that has limited opening hours. I cannot collect my order due to work commitments yet this company assumes collection is not a problem for me! Awful service - ZERO response from their customer services! I WILL NOT USE THIS COMPANY AGAIN!

When sending abroad (Italy) they do not charge you for a 2kg parcel according to their price list, but 5kg. Customer support is horrible.