zasilkovna.cz Bewertungen 

They don’t even try to deliver the package. The drivers don’t answer their phones. I paid for delivery to my address, and they didn’t even show up. They simply sent me a message saying they were leaving the package somewhere else.

I have a small baby, which is exactly why I have things delivered to my home. Instead, I now have to pack up the baby and drive to collect the parcel during specific business hours because they couldn’t be bothered to do their job properly—or at the very least leave it in a Zásilkovna box that is actually closer than the place they chose.

Honestly, horrible service.

Horrible services.They inform you many times about your order in bad way and you still waiting and you dont know real place to pick it up.This week they put my item nearly 4 kilometers from my adress.Also if you need send something you need label to print and put it on.So you must beg employees at some delivery point to print it if you dont have printer.Many automatic pick up points dont work correctly.Also I heard that working conditions there arent something good either.

I ordered a package on Sunday right after something of mine broke. The package was taken into transport on Monday morning, on Tuesday morning, I got a message that it'll be delivered that day, however, about 4 hours later, I got another message that it'll be delivered the next day (Wednesday). The next day, it wasn't delivered, so 24 hours after the last status update, I created a ticket on their contact form. While I believe it was after their opening hours, I haven't gotten a response the next day (Thursday) either, though the package was finally delivered that day. I already came to the Z-BOX with my phone recording, because this wasn't my first bad experience with Zásilkovna/Packeta, then when I took the package out, it was already torn open and had Packeta-branded tape closing said hole. When taking the items out, a bag inside of the package got torn because it was caught by the tape.
From some posts on the internet and the surrounding circumstances, I wouldn't be surprised if someone working at Zásilkovna/Packeta was looking for packages to take home and didn't like the contents, so they just taped it and put it back. Thankfully, the contents were fine.
I will be heavily considering any further interactions with this service and will definitely not be using them for anything of value, or that would need to be delivered in a timely manner. I should've paid slightly more for another option, even though I would've lost "free" shipping through this service. I will also be contacting the seller to let them know about the problems and recommend they prefer another delivery service.

zasilka nejde vyzvednout i kdyz ne vydejnim miste

The worst service I've ever experienced.

My package was apparently lost, and nobody informed me about it. I've been waiting for a pickup code for five working days just to have a package delivered from one side of Prague to the other.

I submitted multiple contact forms and never received a response. When I tried calling customer service, I could only reach a virtual assistant. To this day, I still have no information about when—or even if—I will receive my package.

Under normal circumstances, I wouldn't be this worried. However, this package contains medication for my cat. We only have enough medication left for two more days, and if she doesn't receive it on time, her condition could worsen.

The complete lack of communication and support is unacceptable.

Velmi špatná zkušenost se Zásilkovnou. I když jsem jim včas oznámil, že potřebuji změnit výdejní box, odmítli mi vyhovět. Nebyli ochotni prodloužit úložní dobu zásilky o více dní – výsledkem je, že jsem přišel o zásilku, která se vrátila odesílateli do zahraničí, a nemám ani balík, ani peníze. Naprosté selhání služby a nulová flexibilita. Nedoporučuji.

Without checking options with customer, package sent elsewhere. How is it so difficult to put a package in the right place? No other service I have experienced mismanages this... I will avoid this company. Customer service is nil. Rubbish...

My Z-Box did not open. I called the customer service (which is pain itself you will talk to some AI until it finally connects with real human but it takes ridiculous amount of time). The lady told me that they will pick it up and send it to the nearest pick up point within 8 days. So i called again after a week or so and they told me a package was lost and that is it. I was furious because now i don't have the package, nor money. AVOID ZASILKOVNA AT ALL COST!!!

The worst delivery system in the world, if you don’t absolutely need to use it, DO NOT USE IT

Empty box after opening with the code received from them. The operator was clearly not interested and all she could say its sorry, we are humans, we can make mistakes, but we can not compensate you in any way . Talk to your sender. Avoid this company.

Dvakrát za sebou nechali podanou zásilku v boxu smrdět více než týden. ( Dvě různé zásilky v rozmezí cca dvou měsíců) A to "jen" týden proto, že jsem to urgoval. Naposledy byla podána do boxu 17.1. a vyzvednuta po urgenci až 28.1. jedná se o Cheb-Praha z boxu do boxu. Kdybych šel pěšky tak tu zásilku mám dříve. Již nikdy v životě zásilkovna!!!

Hot garbage of delivery , they are too disabled to give a call on address delivery and automatically deliver things to pick up up point.

Totalni zklamani.

absolute brain-dead people working at zasilkovna, sending me all kinds of messages at the same time: "it has arrived, here's your code", "it could not be delivered to your chosen place" mind that I did not choose that place. I thought Ceska Posta was bad - but these guys have proven to be way worse. 10 days to deliver a package from one Czech city to another czech city.

Even if you tell them where to deliver the package, they choose an alternative location a kilometer away. They respond to complaints with idiotic excuses, and nothing changes even after multiple com

Otřesné!!! Přesměrování zásilky někam úplně do prdele bez předchozí komunikace. Zásilka označená jiným číslem tudíž jsem myslel ze ani není moje a málem nevyzvedl. Adresa doručení byla přitom jasně daná! Nikdy víc.. nikomu nedoporučuji!!!!!!!!

Even if you tell them where to deliver the package, they choose an alternative location a kilometer away. They respond to complaints with idiotic excuses, and nothing changes even after multiple complaints.

My parcels keep getting lost or delayed or sent places they weren't supposed to, customer support is either ai which is absolutely useless, human customer support specialists are just telling me to contact the sender and get a refund but it's very clear to me that company isn't willing to take accountability for their actions which is concerning and upsetting to say the least.
My most recent purchase was one of a kind piece of art that was likely stolen while in their custody and no actions has been taken even though I sent multiple emails stressing about how much this piece ment to me and that getting refund won't make it up for my loss. I highly recommend to stay as far away from Zásilkovna as possible no matter how handy and useful it might seem.

Horrible delivery company outside of Prague.
Home delivery never arrives to the home, literally has never out of 7 times this year arrived to the home but is sent to a village that takes 4 hours there and back home.

The support line no matter if its online or trying to call never responds, you will be on hold for hours ( currently on 2 hours 10 minutes. )

Ceska Posta is great compared to this.

Používám Zásilkovnu hlavně kvůli nižší ceně oproti klasickému kurýrovi. Většinou to fungovalo v pořádku. Ale poslední dva balíky přišly se zpožděním, jeden o tři dny, což mi zkomplikovalo plány.
Co mi vadilo: sledování zásilky ukazovalo jen ‘na cestě’, ale žádné další info. Když jsem psal na podporu, odpověď byla jen abych počkal.
Výdejní místa jsou snadno dostupná, to je určitě výhoda.
Osobně ale mám čím dál menší důvěru, že to vždy proběhne hladce. Použiju zas, ale jen pokud nebude jiná možnost.