Website said the guitar was stock, ordered it 8 days ago and absolutely 0 updates since the order confirmation. Turns out it isn't even in the country yet which I didn't hear about until contacting... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Bought my 1st grade A refurbished electro acoustic apx direct from Yamaha..arrived after 3 days and was well packaged and as described. Hopefully the aftercare and warranty will be as good. I also ha... Mehr ansehen
Carl S the customer services manager is truly excellent. He responded to all my queries promptly and managed to sort the minor issues I had incredibly well and efficiently. The piano I bought was d... Mehr ansehen
The Yamaha store in London was close to the station few minutes of walk . We were served by Abigail Lee . Such a wonderful and sweet lady , she was very patient and extremely helpful in showing us... Mehr ansehen
Unternehmensdetails
Informationen, die aus verschiedenen externen Quellen stammen
Visit Yamaha Music London online or in-store for a full range of Yamaha musical equipment: pianos, keyboards, guitars, drums, orchestral musical instruments and much more!
Kontaktinformationen
152-160 Wardour Street, W1F 8YA, London, Vereinigtes Königreich
- 020 7432 4400
- customerservices@yamahamusiclondon.com
- www.yamahamusiclondon.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 6 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Review of a delivery of a keyboard stand
The parcel, a keyboard stand, was delivered on time and it was undamaged. The information you sent to me about the keyboard being compatible with the stand is correct. I'm very happy with your service.
Very nice guitar indeed top quality
Very nice guitar indeed top quality. Its blown me away
Kept me in the loop with tracking no messing about
Yamaha i love you
First class service from Abigail &…
First class service from Abigail & Team. I am delighted with my purchase 🎹❤️
Piano
We bought a piano for our daughter recently which we are very happy with. Abigail guided us through the process and was fantastic. Thank you!
Easy online shopping
Easy online shopping, reliable and trustworthy. The product exceeded all expectations, and Yamaha lived up to its high brand image.
Weak communications and no notification…
Weak communications and no notification of dispatch and tracked code provided after delivery.
I expected more from Yamaha.
Thanks happy with order
The item was listed as B grade…
The item was listed as B grade reconditioned. I was surprised when I unpacked it it appears to be brand new. It looks and operates as new. Well pleased
Yamaha staff very helpful
The staff at Yamaha are extremely pleasant and helpful. I had delivery problems and the were extremely helpful chasing itvup with the courier. I bought a,BB 234 bass which I am very pleased with.
Great aftersales support and very nice…
Great aftersales support and very nice people to deal with.
Easy ordering of item clearly…
Easy ordering of item clearly advertised what was on offer, competitively priced some transaction and reasonable delivery time.
Waited 8 days for delivery two…
Waited 8 days for delivery two different delivery days they didn’t make the first one late notice second time wrong item was delivered and called and emailed customer services not one replie all day I’ve done all the chasing up not good
Order missing items and no info
I’ve ordered 6 items from the online shop, all allegedly in stock. I received 3 and no information on the reasons for the partial delivery were provided. I reached out to support but heard nothing back. A label has been created for a second parcel but no updates for days.
It’s not clear how to contact them, not clear how to get a refund or get help. I honestly expected much better service.
Good and adaptable customer service
I recently bought a trumpet online after testing it in the store. Abigail gave me her contact details in case I wanted to buy it. She was able to organise a discount as it was a display instrument and helped me set up the financing. As there was no cases left, she arranged to give me one from the model up. The whole process was quick and easy. I signed all the papers on Monday and was splitting notes by Wednesday.
Excellent instruments.
Very speedy service. Dropped one star because packaging wasn’t great but luckily nothing was damaged.
The product I have purchased Genos 2…
The product I have purchased Genos 2 speaker is faulty as there is no sound coming out from the speaker although I have spent almost £4000 I am not receiving a good service. This is not my fault and I would appreciate if you can replace the item for me quickly as this is taking time to be resolved
No problem ordering on-line and guitar…
No problem ordering on-line and guitar delivered promptly. Guitar well packaged and arrived intact. Only gripe is I didn't get informed about delivery until the morning of the day it was delivered, luckily someone was in.
Incorrect stock information
Bought a guitar which was apparently in stock, only to not hear from them for a week post order confirmation. It was only after I reached out to their customer service that they informed me that the site was incorrectly displaying the item as in stock and that I'd have to wait a few weeks before the product would be available to be dispatched. Thinking about the kind of brand Yamaha is, their website could do with some real improvements.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.








