Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Ordered the item with plenty of time noting a delivery timeline of “within two days” on the website. Order still didn’t arrive four days later in time for my son’s birthday. When I asked for updat... Mehr ansehen
Unternehmen hat geantwortet
Ordered well on time but was delivered too late for my granddaughters birthday…. Which was most disappointing. Had to keep chasing the delivery Called many times but no answer Email... Mehr ansehen
Unternehmen hat geantwortet
We bought a wild rider green tiger LED scooter for our son’s 5th birthday which unfortunately arrived slightly damaged. However the Xootz customer services were brilliant and we received a replacement... Mehr ansehen
Very well made skates that our daughter absolutely loves as she gets to learn how to move about in them. It arrived very well packaged in a ridiculously oversized box but in perfect condition. We deci... Mehr ansehen
Breaking the mould and setting new standards is what we do. After all, how can mini-humans truly have fun within the boundaries? Since our birth back in 2014 we’ve made it our duty to get kids out exploring and spending less time cooped up indoors watching other people have fun on YouTube.
Vereinigtes Königreich
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I ordered two go karts for my two boys, I cant review the goods because I never actually received them but that was no fault of the companies, sadly the courier let them down. The company themselves were very helpful, after two weeks of waiting I contacted them and they sent me another two out straight away but sadly the same thing happened again and they were never delivered. I contacted the company again and they gave me a full refund without any problems. Thank you for being so helpful its not your fault that the courier was rubbish and failed you twice.
Never recieved the item three different delivery attempts, also contacted and recieved nothing back had to raise a case with paypal. No birthday present for my child took a month to get funds back. Avoid!
No they did not resolve this as again the item never arrived.

Antwort von Xootz
A familiar story by the sounds of other customers. Placed an order - went missing with Evri - now being refunded without the offer of sending out another item. Absolutely shambolic customer services.
Steer clear.
I have to say they have really improved their customer service lately. I had an issue earlier in the year and it was frustrating because i had to return an item but i threw away the box but and it was a very big box. I spent a few month trying to find a box. I contacted customer service and told them my issue and they instantly solved it for me. excelling. Have to say the sell great products as well. My father in law used to buy from them 30 years ago and said they are excellent
Great service, fab price for the bike I bought for my Grandaughter - always try and buy direct rather than from a 3rc party, this definitely the right decision here, much better price than elsewhere. Delivery fantastic too, thank you
Bought a 12v electric motorbike for my grandson used it 4 times and it stopped working very poor quality,,no reply from customer service nothing ,wasted £200 avoid like the plague
I haven't received my item. I contacted you over 7 working days ago and have had no response. I am now having to go through my bank to get a refund l.
Sadly my order for my grandsons birthday present went missing with Evri and I opted for a refund which I’m struggling to get. I have telephoned to be told it’s the busy season and there are delays with refunding and I couldn’t speak to the finance department directly. I’ve spoken to my bank and they are on standby by to intervene if my refund is not received within fifteen days of the agreement to make a refund.
Box arrived damaged and opened, bike frame was scratched . Emailed company straight away never received a reply . Had to give it to my grandson as it was for his birthday .

Antwort von Xootz
Brilliant impressed we bought a defender electric car for our daughter delivery was next day as we paid for it. It arrived on time really good product actually surprised on how good it is.
Don’t tend to leave many reviews however after searching for a long time trying to find an electric scooter that’s not huge and bulky or too fast the enigma is the perfect scooter. Bought for my 7 year old autistic son who struggles with co ordination I can’t explain how perfect this scooter is for him. I wanted something he could still ride as a normal scooter so he can still get exercise however when he starts to get tired he is able to switch into electric mode to help him either up hills or along long paths when usually he would get fed up and upset and want to go home. This scooter has transformed school runs and trips to the shop we are able to walk further and go more places because it can be turned into electric mode as well as used as a normal scooter. Feel like this product needs to be marketed to the specialist needs market as it has truly truly been a life saver for us and would 1000% recommend.
Quick and easy parcel delivery. My son was over the moon. He loves riding his cart.
Assembly was simply and did about 20 to 30 min
It was a present purchased for my niece. The box inside wasn't in good condition at all and had marks all over as if been laid down in a puddle. The packing inside the box was all damaged and looked like it had already been open. Very poor specially as it was a gift and my niece opened this with all excitement in front of her the family. It was very embarrassing.
Goods arrived very promptly and all as described. Fault rectified promptly. Great communication.
Excellent company - great customer service when I needed to change the delivery address very helpful and courteous. Great product too my grandson loves his pogo stick.
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