From order to delivery, communication has been fab. Delivery was spot on. We chose to assemble the bed ourselves, which was super easy following the video tutorial. We did have issues with the finials... Mehr ansehen
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Das sagen Bewerter
Our Sophie bed was ordered via John Lewis, but the order was handled swiftly and in a very timely way by WIBB, and from the start their timings were accurate, even to the day/time of delivery, so Th... Mehr ansehen
I’ve bought three beds now from the Wrought Iron & Brass Company. Communication has been efficient, professional and friendly. The bed frames and mattresses are first rate. The delivery teams are effi... Mehr ansehen
Excellent product. Good communication. Easy to put together. It’s our 2nd one from the company so we knew it would be great. Would have given full marks but slightly concerned about the handling of su... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The Iron & Brass Bed Company is a leading British manufacturer of handcrafted iron beds, wrought-iron bed frames, brass beds, and British wool mattresses. Based in Norfolk, every bed frame is made using traditional craftsmanship and finished to the highest standards, combining timeless design with exceptional durability. The company's mattresses are filled with fully traceable British wool sourced directly from British farms, offering natural comfort, breathability and long-lasting support. A commitment to British manufacturing and supply chain transparency has earned recognition through the Made in Britain 2024 Supply Chain Excellence Award, alongside shortlisting for the 2025 Wool Innovation Award and the 2025 Made in Britain Excellence in Procurement Award. The company is also proud to hold a Royal Warrant. Visitors are welcome at the Dersingham showroom near King's Lynn, where they can explore a collection of handcrafted iron beds, metal bed frames, brass beds and British wool mattresses. Quality craftsmanship, genuine provenance and exceptional customer service remain at the heart of everything The Wrought Iron & Brass Bed Company does.
Kontaktinformationen
5 St Nicholas Court, PE31 6GZ, Dersingham, Vereinigtes Königreich
- 01485 542516
- showroom@wroughtironandbrassbed.co.uk
- www.wroughtironandbrassbed.co.uk
4.6
Hervorragend
65 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 66 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
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Great bed
Great bed , we love it . Delivery was spot on and they even took the packaging away , brilliant !
Tudor
( not Tufor )
21. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Tudor, for your lovely review. We're delighted to hear that you love your bed and that everything went smoothly with the delivery. It's great to know the team arrived on time and took away all the packaging for you. We really appreciate your feedback and hope you enjoy your Tudor bed for many years to come!
Best wishes
Harry and the team
Quality personal service
It makes such a pleasant change to be able to support an English producer of quality merchandise &, in theses days of bots, AI, algorithms etc to receive a personal service. Can’t fault the order process, product manufacture, communication, delivery & installation.
19. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Melvyn, for your kind words. As a small, family-run company, we genuinely appreciate reviews like yours.
We work hard to offer the sort of personal service that can sometimes feel rare these days, so it's especially rewarding to hear that you appreciated the care and attention from the order process right through to delivery and installation.
Thank you again for choosing us — we hope you enjoy your bed for many years to come.
Harry and the team
Our new bed.
From an initial enquiry about colour availability to delivery and assembly, the whole process was faultless. We are so happy with our new bed, it looks awesome. If you are hovering about taking the plunge, just do it. The product and service are wonderful. Thank you.
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Hey John, Thank you for such a lovely review. We're delighted to hear that everything went smoothly from your first enquiry through to delivery and assembly, and even more pleased that you love your new bed.
Your recommendation means a great deal to us. It's been lovely speaking with you over the past few weeks. Thank you for choosing us.
Best wishes
Harry and the team
Outstanding quality
Outstanding quality. Excellent communication from the staff. British made bed. Beautiful choice of beds.
I can't complement this company enough. I love my new bed, and it has been admired by all my visitors.
The delivery service was prompt, communication on arrival was amazing. The men up assembled my bed had excellent manners.
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Sandra, for such a wonderful review. We're delighted that you love your new bed and that it's already receiving compliments from your visitors.
It's especially lovely to hear your kind words about our team, from the communication throughout the process to the delivery and assembly service. We'll be sure to pass your comments on to everyone involved.
Thank you again for choosing us and for supporting British-made furniture.
Best wishes
Harry and the team
Good product and delivery
We are very pleased with our new bed - it was exactly what we hoped it would be. Also, the delivery staff were very careful when carrying the parts upstairs and assembling them.
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, John, for taking the time to leave a review. We're delighted to hear that your new bed was exactly what you hoped for.
We're also pleased that our delivery team took great care carrying and assembling the bed in your home. We'll be sure to pass on your kind comments to them.
Thank you again for choosing us, and we hope you enjoy your new bed for many years to come.
Best wishes
Harry and the team.
I don't usually write reviews
I don't usually write reviews, but I am so impressed by the quality and service from this company, the gods would damn me if I didn't. Thank you for this beautiful heirloom quality bed and for your excellent, friendly, and flexible service. Wrought is excellent!!!
22. April 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Mr and Mrs Wallace, for your kind words and thoughtful review. We’re especially grateful that you highlighted the bed’s heirloom quality—creating pieces built to last and cherished for generations is at the heart of what we do. It means a great deal to know that both the craftsmanship and the service made such a positive impression on you.
Best wishes
Harry
Excellent company and service
I have not long had my bed ‘Grace’ delivered.
It is a wonderful bed to look at and fits nicely in my loft space.
I chose ‘Grace’ because it wouldn’t overwhelm the space I had.
The service I received from beginning up until delivery and assembly has been fantastic.
I cannot fault one part of your service to me.
The delivery team were really friendly and helpful.
I would recommend you to anyone who is looking for a great bed and perfect service.
Once again thank you for being so brilliant, from the members of your team who I spoke to on the phone, the people who made the bed, and the delivery and the assembly team.
28. April 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Susan, for your wonderful review. We’re so pleased to hear that Grace fits beautifully into your loft space and that it was the perfect choice for your needs.
It’s especially meaningful to know that every stage of your experience—from your initial conversations with our team through to delivery and assembly—met your expectations. We’ll be sure to pass on your kind words to everyone involved, including our makers and delivery team.
Your recommendation truly means a lot to us. Thank you again for your support and for taking the time to share your experience.
Best wishes
Harry
Bertie Brass bed- excellent
From the process of choosing the bed to delivery and installation the company and product was excellent. I was anxious about buying such an expensive item online, as we were too far away to visit the showroom, but I was not at all disapointed. I rang the company to check on particulars, such as recommended mattress for the bed choice and our sleep preferences. They were helpful and totally correct in their recommendations. Communication with the company has been excllent through to delivery. Given how expensive beds are, even basic Ikea type versions, I feel that this product wasn't much more and the money we invested has brought us lasting quality.
Highly recommend!
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Suzanne, for your thoughtful and detailed review. We completely understand the hesitation around purchasing such an important piece online, so it’s especially rewarding to hear that your experience gave you confidence every step of the way.
We’re delighted that our team could guide you to the right choices, from bed design to mattress recommendations, and that everything proved to be just right for your needs. It’s also wonderful to know that you feel the investment has delivered lasting quality—that’s exactly what we aim for.
Your recommendation means a great deal to us. Thank you again for your trust and support.
Best wishes
Harry
A quality product
We were looking to replace our bed and came across this company online.We liked that it was british made.The bed was delivered quickly and we have not been disappointed.Its solid and looks perfect in our room.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Jill, for your lovely review. We’re so pleased you chose us when searching for a British-made bed and that it has lived up to your expectations.
It’s wonderful to hear that you’re happy with both the quality and how perfectly it fits in your room. We hope it brings you comfort for many years to come.
Best wishes
Harry
Perfect Purchase
We purchased the “Sophie” design bed frame and it fits into our bedroom really well. The mattress is super comfortable and we are very satisfied customers.
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you for your kind review. We’re delighted to hear that the Sophie bed fits so well in your bedroom and that you’re enjoying the comfort of your mattress.
It’s wonderful to know you’re such satisfied customers—your feedback means a great deal to us. We hope you continue to enjoy your bed for many years to come.
Best wishes
Harry
Trouble free experience
Good communication from the moment first contact made. Order process and then follow up all good. Delivery and installation team first class
7. April 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Avril, for your kind review. We’re so pleased to hear that you experienced good communication from the very first contact, and that the ordering process and follow-up met your expectations.
It’s especially great to know that our delivery and installation team made such a strong impression—we’ll be sure to pass along your feedback to them.
best wishes
Harry
Great bed, well made
Really well made bed, delivery and putting it together was excellent. Thanks!
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you, Jack, for your lovely review! We’re so pleased to hear you’re happy with the quality of your bed and that the delivery and assembly went smoothly.
It really means a lot to us that you took the time to share your experience. We hope you enjoy your bed for many years to come.
Best wishes
Harry
Fabulous service and a fabulous bed!
I'm very pleased with my lovely Sophie bed, delivery was perfect and communications were second to none.
I was prompted to buy from Wrought Iron & Brass Bed Company, following my daughter's very positive experience with this company. She purchased her single bed from them fifteen or so years ago, it would seem that their high standards haven't changed over time.
Thank you to Nikki and her team for all their hard work.
24. März 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you so much for taking the time to share this—it genuinely means a lot. Knowing that your experience has echoed your daughter’s from all those years ago is incredibly special to hear. We’ve always cared deeply about maintaining our standards, so that continuity really matters to us.
I’m so pleased you’re happy with your Sophie bed and that everything—from communication to delivery—felt just right. Your kind words about me and the team truly mean a great deal, and I’m very grateful you mentioned us.
Thank you
Nikki
Outstanding customer service and product
Amanda, Harry and Nikki were incredibly patient and supportive throughout the entire ordering process, especially when it came to helping me choose the right bed frame and colour to match my specifications. Their guidance was personalized and never rushed. I felt like they really cared about helping me make the right choice.
They went above and beyond, and their genuine kindness made the whole experience so much more enjoyable. I’m absolutely delighted with my Grace bed frame, and I truly appreciate the exceptional service I received. I highly recommend the Wrought Iron & Brass Bed Co. to anyone looking for excellent customer service, high‑quality products, and great workmanship and design.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you so much, Milly, for such a thoughtful and generous review. It really means a lot to hear how supported you felt throughout the whole process.
Amanda, Harry and I are so pleased we could help you find the right combination for your space—it’s important to us that every decision feels considered and never rushed, so your words truly resonate. I’ll make sure to share your kind feedback with them both.
I’m delighted that you’re so happy with your Grace bed frame, and we’re all very grateful for your recommendation. Thank you again for your trust in us.
Best wishes
Nikki
Fantastic customer service and a…
Fantastic customer service and a wonderful British made product. Absolutely delighted with every aspect.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Hi Richard,
Thank you so much for your wonderful review.
We’re absolutely delighted to hear how pleased you are with both the service you received and your British-made bed.
It truly means a great deal to our family team to know that every aspect of your experience met your expectations. We hope you enjoy many years of comfort and great sleep.
Warmest thanks again for your support.
Harry & the Wrought Iron and Brass Bed Co. team
Lovely iron bed and great customer service
We've just bought the black Sophie bed in kingsize. The company were great to deal with throughout. Good, clear communication, and everyone was really helpful and friendly. The bed looks beautiful and the build quality is fantastic so I don't think we'll need the lifetime guarantee! The delivery team were great - we've got a small cottage and tricky stairs. They were careful and managed it easily. All in all a great experience.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Hi Alison,
Thank you so much for your lovely review. We’re absolutely delighted to hear how pleased you are with your Sophie bed and with the service you received from our team throughout.
It’s wonderful to know the delivery team were able to manage the tricky access at your cottage with care — we’ll be sure to pass on your kind words to them.
We truly appreciate your support and hope you enjoy many years of comfort and beautiful sleep in your new bed.
Warmest thanks again,
Harry & the Wrought Iron and Brass Bed Co. team
Really good
Really good, fast and gracious installation and delivery. Really good customer care before delivery and after delivery. Really good product!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you so much for your kind review, Carol!
We’re delighted to hear you were happy with the installation, delivery, and customer care both before and after delivery. It really means a lot to our team to know you’re pleased with your product.
We truly appreciate your support and hope you enjoy it for many years to come!
Scammers
I am writing this to warn other businesses about this company. They currently owe us a lot of money for the shipping costs which they refuse to pay, despite receiving perfect service from us.
We handled three separate shipments for them to Hong Kong, Canada, and the USA. Every single shipment was delivered on time, safely, and without any damage or delays. We have documented proof of delivery and all communication was confirmed via email, yet they continue to ignore payment terms.
We have since discovered through Creditsafe that this appears to be their standard operating procedure. They have registered multiple companies under the same name and address. Every time they accumulate County Court Judgments, they dissolve the company to avoid paying freight forwarders and suppliers, only to start again.
Do not be fooled by any new trading accounts that appear "clean"—this is a pattern of behavior.
We are currently taking formal legal action to recover our funds. I strongly advise any business considering working with them to look into their dissolved accounts and financial history before proceeding.
"It is important to note that my previous reviews were only temporarily removed because this company repeatedly reported them. I only discovered this weeks later, at which point I contacted Trustpilot directly and provided comprehensive evidence—including proof of delivery and communication logs—to verify my claims.
Following a thorough review of my evidence, Trustpilot has republished my review. Despite the company’s ongoing and aggressive attempts to have this information taken down, the facts remain verified and the review stands. I have everything to back up these claims, and I am leaving this here as a warning to other suppliers about their patterns of behavior."
20. August 2025
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
We take all feedback seriously; however, we would like to clarify that this review has not been left by a retail customer but by a logistics company previously engaged to ship goods to our overseas customers.
Several versions of similar reviews from this reviewer have previously been removed by Trustpilot due to factual inaccuracies and the inclusion of sensitive information relating to personal customer details.
The matter referred to in this review was initially subject to legal action. Following discussions between both parties, formal legal proceedings were stepped down, and the parties mutually agreed to enter mediation after an acknowledgement that responsibility for aspects of the situation was shared. The matter, therefore, remains ongoing and under formal mediation with legal representation on both sides, which limits what we can publicly disclose.
For transparency, our experience differed significantly from what is described:
• The USA shipment was separated during transit and arrived damaged, requiring replacement parts to be dispatched and a member of our team to travel to the United States to carry out repairs.
• The Hong Kong shipment was collected and delivered later than agreed, resulting in us providing financial compensation to our customer.
• The Canada delivery was attempted on a date when the end customer was not present, despite prior communication regarding availability.
These issues form part of the ongoing mediation process, during which responsibility and resolution are being formally reviewed. We remain committed to resolving this matter professionally and fairly.
We are happy to answer any genuine customer questions and encourage readers to consider our wider body of verified customer reviews when forming an opinion about our business.
As mediation is ongoing, we will not comment further until the process has concluded.
Update:
Since our previous response, the reviewer has amended their comments. We would therefore like to provide additional clarification for transparency.
We hold written confirmation from Trustpilot stating that a previous version of this review was removed after the reviewer declined to amend content that had been reported as defamatory and inaccurate.
Trustpilot confirmed to us:
"We reached out to the reviewer to ask them to consider editing or deleting the content you highlighted. Since the reviewer hasn't updated their review to edit or delete this content, we've removed the review from your profile page."
For clarity, the removal was not the result of repeated reporting but followed Trustpilot’s own review process and moderation decision.
The commercial dispute referenced remains subject to ongoing mediation following both parties agreeing to step down formal legal proceedings and address matters through a structured resolution process. As such, many of the claims being presented publicly are disputed and form part of that mediation.
We strongly refute statements suggesting a pattern of behaviour regarding company structures, financial conduct, or supplier relationships. These assertions are inaccurate.
We remain committed to resolving the situation professionally through the agreed legal channels rather than through public commentary.
We encourage readers to consider our extensive verified customer feedback, which reflects the genuine experiences of our customers over many years of trading.
As mediation is ongoing, this will be our final public update on the matter until the process concludes.
Service excellence all round
I was already aware of the Wrought Iron and Brass Bed Company and we followed up a discussion with Harry on the company's stand at Burghley Horse Trials last September with a late 2025 visit to the company's showroom in Dersingham. We bought two of the company's top of the range Signature 1 mattresses for our home and holiday home. Delivery arrangements were made - communication was excellent - and duly took place. Delivery to our tiny holiday home cottage was always going to be difficult due to the stair configuration. However, James and Donatas were excellent and persevered. It was their last delivery of a long day - delivery to our home was their first one eight hours previously. Now we can sleep peacefully on two beautifully handmade mattresses at our two properties. People buy from people and this was an excellent company to deal with promising good old fashioned personal service. Well done.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you very much for taking the time to leave such a thoughtful review.
It was a pleasure meeting you at Burghley Horse Trials and then welcoming you to our Dersingham showroom — we’re delighted you chose our Signature 1 mattresses for both your home and holiday cottage.
We’re especially pleased to hear that communication and delivery went smoothly, and we will make sure your kind comments are passed on to James and Donatas. They will be thrilled to know their efforts, particularly at the end of a long day and in a challenging delivery setting, were appreciated.
Your words perfectly capture what we strive for — traditional craftsmanship combined with genuine personal service. Thank you again for your support, and we wish you many years of peaceful and comfortable sleep in both homes.
A beautiful bed from a company that cares.
Excellent customer service from initial enquiries through to delivery - and a beautiful bed too!
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Iron & Brass Bed Company
Thank you for your lovely review, Lisa! We’re delighted to hear you were happy with the service from your initial enquiry right through to delivery, and that you’re enjoying your beautiful new bed. We truly appreciate your support and hope you enjoy many comfortable nights ahead!
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