Wren Kitchens Bewertungen 

I found Richard from Customer Relations to be very polite and helpful in sorting out an issue with a damaged item in our kitchen order. The issue was resolved with a minimum of fuss which was much appreciated.

The surveyor turned up on time introduced himself and showed his ID card. Described what he was going to do in terms of measuring the kitchen. He asked some additional questions around utilities. He was very polite and engaging to my questions throughout the process.

Excellent service today from Tim @Durham.
Came to do a measure. Very professional and thorough throughout

Samuel was very understanding and helpful. Thankyou appreciate your help today

Kitchen is ok, average mid range quality although we bought the top range . After sales is almost non existent. And the " recommend a fried £250" promise is a joke! Been waiting almost a year, fobbed off at every call they have no Intention of paying that money out! So angry as son recommended them and we should both have received £250 but neither has nor will do! Won't shop there again.

Mia was very helpful. She gave clear advice on when the delivery is due and when an installer would be available. Many thanks.

Excellent customer service from Wren the after sales team are also very helpful. Would highly recommend Wren if you are considering purchasing a new Kitchen.

We recently had wardrobes fitted by Wren, and I’d highly recommend them as a place for wardrobes, especially thanks to Ryan’s expertise.
Ryan, our designer, was top notch. He came out to our home to measure up, then took us through the design on his laptop and showed us exactly how the wardrobes would look. To make sure everything was as accurate as possible, he even arranged for another member of the team to come out at the weekend to carry out a final measure-up around our schedule.
Ryan really knew his stuff and was able to advise us on which of our ideas would work best. He was approachable, professional, and always happy to answer any questions we had about the fitting and delivery process.
The communication throughout was excellent, and we weren’t just forgotten about after paying our deposit. We were also really impressed with the quality of the wardrobes and the price, especially compared with other quotes we had received for similar designs.

This feedback is for the Wren Aftercare Service Department and in particular for Megan, who I believe may be the Team Lead or Manager.

My case involved missed deliveries, some missing part, damaged parts and the need for clear advice. Once my issue was escalated to Megan, she became my main point of contact until every part of the work was completed. In my view, she represents true Customer Service, the kind that is increasingly rare across any industry. I would not hesitate to nominate her for an industry‑level award, and I would fully support this as a customer who has directly benefited from her professionalism.

From the moment my case was referred to her, she listened to my concerns without interruption. She never became defensive, something that is unfortunately common in Customer Service roles, regardless of company. She understood my frustration, acknowledged it, and showed genuine empathy. More importantly, her actions matched her words. Everything she committed to, she delivered. When firmness was required, she was appropriately firm and explained the reasoning clearly. She also followed up afterwards to ensure my items had arrived and that I was satisfied with the outcome.

If organisations, Wren included had more people like Megan, Customer Service ratings across the board would be significantly higher. It isn’t about “giving in” to customers; it’s about doing exactly what Megan did: listening, understanding, acting, and following through. I had genuinely lost faith in Wren, but being transferred to her is what restored my confidence and satisfaction by the end.

Once again, if I had the opportunity to nominate her for industry‑level recognition in Customer Service or if Wren chose to put her forward, I would be more than happy to support her with this feedback. She is an asset to Wren, and individuals like her are needed across every industry. She is someone who could confidently train others to deliver first‑class service.

Mizan

An absolutely top drawer experience.
Everything from the design of my kitchen, to the installation & customer services all were excellent!

We had our own design concept, so started with an on-line design meeting with Alexandra, who took our initial design and brought it to life adding all details that we had not even thought of. Then we had a meeting in the showroom to see our chosen options in the flesh and put the final touches to the design.

An enormous amount of praise should also go to our installer Scott, with help from an electrician & plumber, prepared the install by ripping out and old kitchen and moving the sockets & waste pipes.
The install itself was almost perfect, the only fly in the ointment was discolouration marks on 2 of the cupboard doors, Scott quickly contacted Wren customer services who had replacement with us in a couple of days and Scott quickly swapped them out.

Summary:
Our kitchen is incredible…., Exactly what we wanted

We ordered a bedroom from them and the sales process was great- surveyor came round, designer put it all together and was very accommodating of colour and style changes until it was right.
Delivery was great- lots of messages and texts to give precise delivery times. Staff were friendly and helpful.
Post delivery has been shocking and the reason why I wouldn’t recommend them to anybody. We had 2 pieces that were incorrectly ordered and I’ve been told I am unable to return them and won’t get a refund due to the ‘bespoke’ nature of the bedroom order. This is despite everything being a generic width/length that my fitter is cutting to size. I think what they mean is ‘made to order’ rather than bespoke. The hinges were missing and it took multiple calls to customer service with an average time of 45minutes to get through to somebody. Ultimately, I went into the store where our designer immediately knew we’d been sent the wrong hinges. Turns out they don’t do the hinges we need so she said she would try and get us reimbursed as we would have to source them ourselves (which we did for £150).She had to go through ‘head office’ (which seems to be the standard line for any kind of decision making) to confirm the return and refund of the incorrectly ordered pieces and the refund for the hinges. An email from Customer Services said we wouldn’t be getting either because of the bespoke nature of the order. I have had no reply at all to my response stating all of the above but have had a ‘how did we do’ email which I duly filled in. Again, no response whatsoever.
So in all, I have my Wren bedroom being fitted, an extra £150 spent on hinges and paying off £200 for the cornices that were a mistake by the designer that I can’t return or use. Anybody need a 3m Mushroom/Ermine cornice piece or 2?!

Purchased kitchen from Wren in Hull. Thought we were missing part for the kitchen extract so rang the helpline number and spoke to Bailey who was very polite, helpful and patient. We were on the phone for probably over half an hour and during that time Bailey was doing her best to ensure we got the correct part needed. However, we finally found the part inside the extract when by chance my hubby removed the filter part underneath. Needless to say we felt like fools, but it has taught us to not assume the parts are missing if not in the box and to check every possible place first in future. Couldn't thank Bailey enough for her time and patience. She is a credit to the Wren team.

I have bought two kitchens and a bedroom from Wrens over the last two years.

My initial order for my second kitchen was placed on the 29th of December 2025. I still have doors and drawer fronts missing.
I only chose one sample colour which was promptly delivered to my home and I used that sample to confirm with the designer, my choice of kitchen. I had laughed with her about how much I hated my dark grey kitchen. She wrote down the wrong name, another quite dark grey kitchen. She will not admit this of course.

We examined the contract thoroughly, page by page. We picked up minor problems, but we could not pick up the inaccuracy that was to cause the problems. We didn’t know the name of the paint we had chosen and so we didn’t pick up the error. Ash Gray was written in the contract instead of light grey grain.

After Weeks of arguing with a man in the customer services department and realising that we could prove our innocence. The designer said we went back in, & she put three colour grey samples in front of us & we chose Ash Grey verbally. This was a patent lie & could be verified by CTV film. As a result, The man in customer services lowered the quoted cost of changing the colour (kitchen now fitted) from £1600 to £600. We capitulated as this issue had gone on for weeks.

The man in customer services refused to accept the logic that I would not remove one grey kitchen only to put in another the same colour; my main reason for changing the kitchen.

Having agreed the cost of changing the doors, draws & coloured panels, Wrens delivered new ones. Unfortunately, the order was incomplete. There were two doors, four drawer fronts and a corner post missing. A new order was placed for these missing items and duly delivered. They delivered Ash Grey….the wrong colour. A new order was placed for the missing items and they were delivered …..again, the wrong colour. We are now well into four months since the order was placed. With each order, the fitter had set aside a day to do the work. For the final order he wouldn’t do that.

When the doors and drawer fronts finally arrived, he went on holiday & is now too busy. He lets us down weekly. And we are still waiting. 7 months has passed and we still have an unfinished kitchen.

I have all the written evidence of our correspondence with customer services, the samples we ordered and even a letter from the carpet company to whom I took my samples to choose flooring. These all support my claim that I only ever chose one colour and the fault lay with Wrens.

We are an elderly couple & my husband is disabled. Having workmen in the kitchen is very difficult for us. I have also been most distressed throughout this time, knowing that the designer lied, but it is we who are not believed. I have never experienced this situation before.

I tried to gain some goodwill from the man in customer services by reminding him that we have bought two kitchens in the last two years, because we had been forced to move for health reasons. This man was indifferent. We also reminded him that we furnished a bedroom since this debacle started. We had intended to furnish our other two bedrooms with Wrens, but of course we could not go through this again.

Wrens is an inefficient, disorganised and indifferent company and we no longer have any faith in the fitter or the company. We have no option, therefore, but to provide our own trusted fitter and will be forwarding the bill to Wrens. We also feel that the distress, delay and disappointment justifies Wrens returning our £600 which should never have been demanded in the first place.

Badly done Wrens.

I was fascinated to read the reply from customer services. It is just a continuation of all the lies that we were told when we first complained about the colour of the kitchen. However, whatever the circumstances I think it’s important people realise that after seven months, we still have a kitchen that is unfinished. and Wrens cannot pin the blame for this on us.

Kay from the contact centre was very informative helpful and put my mind with the stress of the issues with the cabinet 10/10 customer service great representation of wren Kitchens

There was a problem during the installation of a new kitchen, so I contacted my local store and they were unable to help directly, but gave me the number for Wren Customer Care. I rang the number and spoke to Deborah. She listened to what I had to say and appreciated the situation that I was in. After a brief discussion she offered me a remedy that I was fully satisfied with. Thank you Deborah, this was five star service at its very best.

Initially, our experience with Wren was very positive. The design process was excellent, and the delivery team were professional and efficient.

Unfortunately, things went downhill after delivery. We chose to arrange our own fitter because Wren's installation prices are extremely high, and we'd heard mixed reviews about the service. Our fitter was booked to build and install our wardrobes just a few days after delivery, as we'd ordered a large L-shaped wardrobe and the number of boxes took up a huge amount of space in our home.

Shortly after delivery, Wren informed us that a few items were missing and that replacement parts wouldn't be sent for around two weeks. That timescale was completely unacceptable.

We asked if the replacements could be sent sooner, but they refused. We asked if they could send one of their own fitters to complete the installation once the missing parts arrived, but they refused. We also asked whether they would compensate us for the inconvenience and the additional cost of having to pay our fitter to return, but again, they refused.

To make matters worse, one of Wren's customer service representatives told us: "It is challenging to quantify stress and inconvenience, or frustrations, and therefore, we are unable to offer compensation for these emotions." This response was completely inappropriate and missed the point entirely. We weren't asking to be compensated for our emotions - we were asking for a fair resolution because we had incurred additional costs and wasted time as a direct result of Wren's mistake.

The initial experience was great, but Wren's after-sales service has been extremely disappointing. When things go wrong, customer service is what really matters, and in our case, Wren showed no willingness to help or take responsibility for the inconvenience their mistake caused.

Second time this week my delivery has not arrived on the day I was told and no one had the courtesy to contact me.

Update: I initially had a disappointing experience with Wren's customer service after receiving a faulty drawer with my wardrobe order. Although I reported the issue immediately and promptly provided the requested video evidence, there was a delay before I received a response, which was frustrating.
However, I am pleased to update my review. Wren's customer service has now resolved the issue as expected and arranged for the faulty drawer to be replaced. The replacement was delivered, and I appreciate that the matter was ultimately handled and brought to a satisfactory conclusion.
While I believe communication could have been quicker during the process, I am grateful that Wren followed through and resolved the problem. Thank you to the customer service team for ensuring the issue was sorted in the end. 😊

I am very disappointed with the Wren customer service.
A faulty drawer was delivered with my order for wardrobe. I contacted customer service straight away in writing and they asked me to provide a video of the fault before they could arrange a replacement after a week. I sent the video promptly but since then I have received no response for three days.
It's frustrating that I have done everything requested, yet I am now being ignored. A faulty product should be resolved quickly, especially after the customer has provided all the evidence requested.
I expected much better after purchasing from this company. I hope someone contacts me soon to arrange the replacement and collect the faulty drawer.
Until then, I cannot recommend this company based on my experience.

Wrens are not the cheapest option but, we knew the quality would be what we were looking for. And we are happy ISH however, the customer care is appalling. We needed a replacement door for the one that was faulty. And to collect and credit us for parts not used. Eventually we got to speak to someone who as obviously not taken a blind bit of notice. Nothing happens. Zero communication. Order number 49752369

Great service from all.Samuel who has been the latest agent that has taken our case on has followed up with calls and support.
Very much appreciated.
Hannah who opened up the case was also very supportive