Wren Kitchens Bewertungen 

Kay from the contact centre was very informative helpful and put my mind with the stress of the issues with the cabinet 10/10 customer service great representation of wren Kitchens

There was a problem during the installation of a new kitchen, so I contacted my local store and they were unable to help directly, but gave me the number for Wren Customer Care. I rang the number and spoke to Deborah. She listened to what I had to say and appreciated the situation that I was in. After a brief discussion she offered me a remedy that I was fully satisfied with. Thank you Deborah, this was five star service at its very best.

Initially, our experience with Wren was very positive. The design process was excellent, and the delivery team were professional and efficient.

Unfortunately, things went downhill after delivery. We chose to arrange our own fitter because Wren's installation prices are extremely high, and we'd heard mixed reviews about the service. Our fitter was booked to build and install our wardrobes just a few days after delivery, as we'd ordered a large L-shaped wardrobe and the number of boxes took up a huge amount of space in our home.

Shortly after delivery, Wren informed us that a few items were missing and that replacement parts wouldn't be sent for around two weeks. That timescale was completely unacceptable.

We asked if the replacements could be sent sooner, but they refused. We asked if they could send one of their own fitters to complete the installation once the missing parts arrived, but they refused. We also asked whether they would compensate us for the inconvenience and the additional cost of having to pay our fitter to return, but again, they refused.

To make matters worse, one of Wren's customer service representatives told us: "It is challenging to quantify stress and inconvenience, or frustrations, and therefore, we are unable to offer compensation for these emotions." This response was completely inappropriate and missed the point entirely. We weren't asking to be compensated for our emotions - we were asking for a fair resolution because we had incurred additional costs and wasted time as a direct result of Wren's mistake.

The initial experience was great, but Wren's after-sales service has been extremely disappointing. When things go wrong, customer service is what really matters, and in our case, Wren showed no willingness to help or take responsibility for the inconvenience their mistake caused.

Second time this week my delivery has not arrived on the day I was told and no one had the courtesy to contact me.

Wanted to add on extras to match kitchen that I already purchased previous, told it was discontinued so called headquarters and spoke to a gentleman Samuel, what a guy absolutely 💯 best ever customer service I got, couldn’t do enough. I was blown over and never had this excellent experience before till now. I have still yet to finalise all and will. Thankyou Samuel your a credit to the company and a diamond 💎

Update: I initially had a disappointing experience with Wren's customer service after receiving a faulty drawer with my wardrobe order. Although I reported the issue immediately and promptly provided the requested video evidence, there was a delay before I received a response, which was frustrating.
However, I am pleased to update my review. Wren's customer service has now resolved the issue as expected and arranged for the faulty drawer to be replaced. The replacement was delivered, and I appreciate that the matter was ultimately handled and brought to a satisfactory conclusion.
While I believe communication could have been quicker during the process, I am grateful that Wren followed through and resolved the problem. Thank you to the customer service team for ensuring the issue was sorted in the end. 😊

I am very disappointed with the Wren customer service.
A faulty drawer was delivered with my order for wardrobe. I contacted customer service straight away in writing and they asked me to provide a video of the fault before they could arrange a replacement after a week. I sent the video promptly but since then I have received no response for three days.
It's frustrating that I have done everything requested, yet I am now being ignored. A faulty product should be resolved quickly, especially after the customer has provided all the evidence requested.
I expected much better after purchasing from this company. I hope someone contacts me soon to arrange the replacement and collect the faulty drawer.
Until then, I cannot recommend this company based on my experience.

Wrens are not the cheapest option but, we knew the quality would be what we were looking for. And we are happy ISH however, the customer care is appalling. We needed a replacement door for the one that was faulty. And to collect and credit us for parts not used. Eventually we got to speak to someone who as obviously not taken a blind bit of notice. Nothing happens. Zero communication. Order number 49752369

Great service from all.Samuel who has been the latest agent that has taken our case on has followed up with calls and support.
Very much appreciated.
Hannah who opened up the case was also very supportive

AVOID WREN KITCHENS — BROKEN PROMISES AND OUTRIGHT LIES ⭐ (1 star, and only because zero isn't an option)
Where do I start? Missing items. Damaged items. Failed deliveries again and again, with delivery dates changed whenever it suited them and no thought for the chaos it caused me. (Order 50595569, for the record.)
But the incompetence isn't even the worst part — it's the dishonesty. I was told by email that their driver had attended my property. Their OWN tracking system showed the truck was nowhere near. I called to complain and was told the driver had "run out of time" — and then watched that same live tracker show him casually complete TWO more deliveries afterwards.
So either your tracking is broken or your staff aren't telling the truth. Either way, that's not a company I'd trust with my money again.
Save yourself the stress. Go somewhere that respects paying customers. 🚫

Following delivery I completed the online request for a replacement part, I needed to contact customer service as the delivery address needed to be altered. Natasha was very helpful and sorted this out for me . Brilliant customer service and support following delivery

The man I spoke to was very well informed, sorted out the problem straight away, no hassle, no problems.

Michael Herdman had a no nonsense approach to getting the job done.

Friendly, thorough, precise and polite.

He advised on any questions I had and was reassuring measuring the rooms.

Thanks again, would recommend

The whole Wren experience was effortless and the staff could not be more helpful.

Came to misure

Hi Hisap had excellent customer service skills from the start. I waited an hour to be answered but he gave me the confidence that he was going to resolve my issues.

Fault developed on a kitchen door. Contacted by Sophie who explained clearly how to do video footage identifying the problem, even to a technophobic like myself.
All sorted out within minutes and rectified immediately. Absolutely outstanding Customer Service support provided throughout.

Lovely and professional!
A pleasure to have measure my kitchen. Thank you

A very helpful lady named Sam dealt with my query today smoothly, efficiently and concise

Samual was fantastic at communicating and helping me through the video call in which part we needed replacing for our corner unit.

Samual was kind and patient throughout the call and is a credit to the wren customer service team.

Thank you again for your help and providing me with clear expectations from the service.

Excellent customer service.
Adeniran was very helpful and resolved my issue efficiently and immediately.