Wren Kitchens Bewertungen 

Kitchen bedroom furniture install, product seems okay but unfortunately the surveyor mismeasured. This meant the balanced design was ruined. I was sent a smaller unit which is not fit for purpose. The difference in price has not been refunded yet. You cannot complain or raise the issue because the Wren building that sold the furniture is only a showroom, apparently. Mind you that didn't stop the salesman 'Bart' sending an accusatory email suggesting I was at fault. Ha e a one star review for your dreadful customer service.

Mike arrived on time and was friendly and very informative throughout the measurement appointment.
All my questions were answered and I was very happy with the overall service.
Many thanks

Amanda, the agent I spoke to was extremely helpful and professional discussing and resolving the issue I had with one of the items in my order. I’ve purchased from Wren several times now and have always been pleased with the service I have received.

Keifer and Dean were brilliant, care for our property , quick and nice and friendly .

Credit to your company

Absolutely amazing! Very well organised. Good clear time and dates from Wren themselves. Mike (Rawlinson) gave us a heads up call prior to arrival was great! Meant that i could make sure the dog was in another room. He was very upbeat and professional he gave us a brochure are informed us of the next steps to take regarding our dream kitchen. Overall a great Experience! Thanks Mike

The operator understood what I need found it easy to solve the problem

I was extremely pleased with the service I received during the refunding of VAT for my orders that were exported to St Helena Island. The Customer Care provide by Lauren was extremely helpful and most importantly, Lauren kept me informed and updated on the processes. Thanking You.

The first lady was not as helpful as I expected, even though I explained to her that the kitchen had just been delivered and that I could not get the app to work. She did not make a stressful situation any better. I called in the next day and spoke to a perfect gentleman. The other person I spoke to today was professional from start to finish, and he made an already stressful situation seamless. I would give him six stars if I had the option.
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I found Richard from Customer Relations to be very polite and helpful in sorting out an issue with a damaged item in our kitchen order. The issue was resolved with a minimum of fuss which was much appreciated.

The surveyor turned up on time introduced himself and showed his ID card. Described what he was going to do in terms of measuring the kitchen. He asked some additional questions around utilities. He was very polite and engaging to my questions throughout the process.

Excellent service today from Tim @Durham.
Came to do a measure. Very professional and thorough throughout

Samuel was very understanding and helpful. Thankyou appreciate your help today

Kitchen is ok, average mid range quality although we bought the top range . After sales is almost non existent. And the " recommend a fried £250" promise is a joke! Been waiting almost a year, fobbed off at every call they have no Intention of paying that money out! So angry as son recommended them and we should both have received £250 but neither has nor will do! Won't shop there again.

Mia was very helpful. She gave clear advice on when the delivery is due and when an installer would be available. Many thanks.

Excellent customer service from Wren the after sales team are also very helpful. Would highly recommend Wren if you are considering purchasing a new Kitchen.

We recently had wardrobes fitted by Wren, and I’d highly recommend them as a place for wardrobes, especially thanks to Ryan’s expertise.
Ryan, our designer, was top notch. He came out to our home to measure up, then took us through the design on his laptop and showed us exactly how the wardrobes would look. To make sure everything was as accurate as possible, he even arranged for another member of the team to come out at the weekend to carry out a final measure-up around our schedule.
Ryan really knew his stuff and was able to advise us on which of our ideas would work best. He was approachable, professional, and always happy to answer any questions we had about the fitting and delivery process.
The communication throughout was excellent, and we weren’t just forgotten about after paying our deposit. We were also really impressed with the quality of the wardrobes and the price, especially compared with other quotes we had received for similar designs.

This feedback is for the Wren Aftercare Service Department and in particular for Megan, who I believe may be the Team Lead or Manager.

My case involved missed deliveries, some missing part, damaged parts and the need for clear advice. Once my issue was escalated to Megan, she became my main point of contact until every part of the work was completed. In my view, she represents true Customer Service, the kind that is increasingly rare across any industry. I would not hesitate to nominate her for an industry‑level award, and I would fully support this as a customer who has directly benefited from her professionalism.

From the moment my case was referred to her, she listened to my concerns without interruption. She never became defensive, something that is unfortunately common in Customer Service roles, regardless of company. She understood my frustration, acknowledged it, and showed genuine empathy. More importantly, her actions matched her words. Everything she committed to, she delivered. When firmness was required, she was appropriately firm and explained the reasoning clearly. She also followed up afterwards to ensure my items had arrived and that I was satisfied with the outcome.

If organisations, Wren included had more people like Megan, Customer Service ratings across the board would be significantly higher. It isn’t about “giving in” to customers; it’s about doing exactly what Megan did: listening, understanding, acting, and following through. I had genuinely lost faith in Wren, but being transferred to her is what restored my confidence and satisfaction by the end.

Once again, if I had the opportunity to nominate her for industry‑level recognition in Customer Service or if Wren chose to put her forward, I would be more than happy to support her with this feedback. She is an asset to Wren, and individuals like her are needed across every industry. She is someone who could confidently train others to deliver first‑class service.

Mizan

An absolutely top drawer experience.
Everything from the design of my kitchen, to the installation & customer services all were excellent!

We had our own design concept, so started with an on-line design meeting with Alexandra, who took our initial design and brought it to life adding all details that we had not even thought of. Then we had a meeting in the showroom to see our chosen options in the flesh and put the final touches to the design.

An enormous amount of praise should also go to our installer Scott, with help from an electrician & plumber, prepared the install by ripping out and old kitchen and moving the sockets & waste pipes.
The install itself was almost perfect, the only fly in the ointment was discolouration marks on 2 of the cupboard doors, Scott quickly contacted Wren customer services who had replacement with us in a couple of days and Scott quickly swapped them out.

Summary:
Our kitchen is incredible…., Exactly what we wanted

We ordered a bedroom from them and the sales process was great- surveyor came round, designer put it all together and was very accommodating of colour and style changes until it was right.
Delivery was great- lots of messages and texts to give precise delivery times. Staff were friendly and helpful.
Post delivery has been shocking and the reason why I wouldn’t recommend them to anybody. We had 2 pieces that were incorrectly ordered and I’ve been told I am unable to return them and won’t get a refund due to the ‘bespoke’ nature of the bedroom order. This is despite everything being a generic width/length that my fitter is cutting to size. I think what they mean is ‘made to order’ rather than bespoke. The hinges were missing and it took multiple calls to customer service with an average time of 45minutes to get through to somebody. Ultimately, I went into the store where our designer immediately knew we’d been sent the wrong hinges. Turns out they don’t do the hinges we need so she said she would try and get us reimbursed as we would have to source them ourselves (which we did for £150).She had to go through ‘head office’ (which seems to be the standard line for any kind of decision making) to confirm the return and refund of the incorrectly ordered pieces and the refund for the hinges. An email from Customer Services said we wouldn’t be getting either because of the bespoke nature of the order. I have had no reply at all to my response stating all of the above but have had a ‘how did we do’ email which I duly filled in. Again, no response whatsoever.
So in all, I have my Wren bedroom being fitted, an extra £150 spent on hinges and paying off £200 for the cornices that were a mistake by the designer that I can’t return or use. Anybody need a 3m Mushroom/Ermine cornice piece or 2?!

Purchased kitchen from Wren in Hull. Thought we were missing part for the kitchen extract so rang the helpline number and spoke to Bailey who was very polite, helpful and patient. We were on the phone for probably over half an hour and during that time Bailey was doing her best to ensure we got the correct part needed. However, we finally found the part inside the extract when by chance my hubby removed the filter part underneath. Needless to say we felt like fools, but it has taught us to not assume the parts are missing if not in the box and to check every possible place first in future. Couldn't thank Bailey enough for her time and patience. She is a credit to the Wren team.