Worldwide Parcel Services Ltd Bewertungen 

4'397
TrustScore 4 von 5

3.9

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 4 von 5 Sternen

The booking system was well designed and easy to us. However there was little information given regarding collection after saying it had been left at the drop off site. The tracking number was not r... Mehr ansehen

Bewertet mit 4 von 5 Sternen

Prompt delivery. Thank you. Would have 5 stars if drop off place had understood the customs forms - 3 copies printed for driver as instructed! Receiving person had no idea! And I received an email... Mehr ansehen

Bewertet mit 3 von 5 Sternen

Parcel took longer than estimated to arrive in destination country - Greece. Estimated 5 days, took 14 days. still faster than Royal Mail service which took 21 days for a small package. Also, be car... Mehr ansehen

Bewertet mit 4 von 5 Sternen

To be honest we had nothing but praise for wps.Then they changed their system from dhl to ups.First order was a nightmare over mixing up aussie and uk adress.Then our christmas order did a tour of the... Mehr ansehen

Unternehmensdetails

  1. Kurierdienst

Informationen, die aus verschiedenen externen Quellen stammen

Send Parcels Worldwide. Cheap Parcel Delivery Service and parcel delivery to Europe, Asia, USA.


Kontaktinformationen

3.9

Gut

TrustScore 4 von 5

4397 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.

Hat 50 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 24 Std.

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

3.9

Alle Bewertungen

(4'397)

25 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great experience

Parcel collected on time and was quickly and safely delivered to its destination. Would definitely use company again.

7. August 2023
Bewertet mit 3 von 5 Sternen

Service not as expected.

Service in UK was good. Parcel dropped at designated shop.
However when the parcel arrived in Australia with DHL, the service was very poor. Even though they had the recipient's contact details they failed to get in touch and tried to deliver twice when nobody home.
No failed delivery card was left.
Tried to obtain a phone number here from parcel service, but nothing came through.
My son had to find the relevant delivery office and pick the parcel up. This was fine but there was a total lack of cominication from DHL.

30. Juli 2023
Bewertet mit 1 von 5 Sternen

Never use again

Customers should be informed of how much important tax will cost before they agree to use your service.
£460 tax on a parcel that only cost slightly more is not what I was expecting.
Also customer service could be greatly improved.
Collection of delivery became difficult in Portugal with absolutely no help from yourselves when trying to resolve the situation.
The attitude was 'not our problem'
once payment was taken.
Definitely won't be using your service again.

7. Juli 2023
Worldwide Parcel Services Ltd-Logo

Antwort von Worldwide Parcel Services Ltd

Hi Nicholas,
When you book there is a pop-up advising your that the recipient will have charges to pay and a link to a page that gives you a rough guide to these charges. You cannot continue with your booking without clicking this off. The amount of taxes charged does seem on the high side, we would have expected them to be around 300 euros but these are calculated by customs and any dispute over these amounts can only be resolved between the receiver and local customs. In checking through our emails I can see regular contact from us and also many emails to he couriers chasing them. We certainly did not have a "not our problem" attitude and are sorry if that that what you thought.
Regards,
Richard

Bewertet mit 5 von 5 Sternen

Highly recommended

It was my first time using this company to send documents to Spain.
Excellent communication. Emails are answered immediately, and the website is easy to use with very clear transparency.
Fantastic courier service; next-day delivery to Spain. The service was just outstanding.

26. Juli 2023
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Parcel was damaged when delivered

Parcel was damaged when delivered, I reported the issue immediately afterwards. They've taken all the details from me however, I've still not received any compensation or response from anyone. Do not use them !

26. Juni 2023
Worldwide Parcel Services Ltd-Logo

Antwort von Worldwide Parcel Services Ltd

As soon as you reported to us that you shipment was damaged we sent you a claim form and you sent back into us with the information needed to make a claim. You sent an email last week chasing in which we explained it takes no less than 30 days for the courier to complete the claim process and that we would get back to you as soon as we hear from them. All details on how to make claim and process of claims is available to view on the website. So we have responded to you and we will give you the answer from the claims department once we have received notice from the courier.
We have a very high positive out come from the claims we place through and chase the couriers for answers.

Bewertet mit 4 von 5 Sternen

Shipped our household from the UK to…

Shipped our household from the UK to the UAE and the process was simple, cost efficient and quick. Top marks for customer service and speed of delivery. Moderate marks for tracking as it was a bit confusing tracking between WPS and DHL but once it cleared customs the recipient was kept informed on delivery and it arrived as promised on time. One box of 11 was quite damaged with a few broken contents, otherwise everything else arrived in one piece. Would recommend and would use again.

7. Juni 2023
Bewertet mit 1 von 5 Sternen

Where is it?

Usually I ship parcels to family by sea, it takes about 2 months but is reliable and cheap (around £20/£30).
This time I paid £150 for a quick delivery, sure enough it arrived in the Philippines in 4 days. Since then DHL have held it for 10 days, still don't know where it is. They kept asking for the same paperwork repeatedly, all information I had already submitted. I will never again use a service that involves DHL.

6. Juni 2023
Bewertet mit 1 von 5 Sternen

Organised shipping through DHL with no…

Organised shipping through DHL with no problems, when it reached the border WPS contacted me saying there was an issue with delivery. That was it. They couldn't provide me with a tracking number or a contact for the local DHL authority.
When I emailed WPS they literally told me to google it.
The tracking number they did provide was completely wrong (for a parcel delivered to Spain, mine was for Germany) and showed absolutely no interest in helping me once they had received their payment.

2. Juni 2023

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