Wolf Tucker Bewertungen 

220
•
TrustScore 4.5 von 5

4.5

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’ve been using wolftucker for my Spaniel for the last 8 1/2 years. Their service is always top quality, with prompt delivery and fantastic customer service. After 8 1/2 years my dog also still enjoys... Mehr ansehen

Bewertet mit 5 von 5 Sternen

I have 2 very fussy eaters!! My Shih Tzus have trained me well, to find what they love. We have probably tried every make but found with wolf tucker beef and tripe they eat every thing on their pl... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Been feeding my dogs wolftucker for over 8 years. Easy to order at a reasonable price and also a prompt reply to email if there's any help needed. Delivery is always within the 2 hours time slot. I... Mehr ansehen

Bewertet mit 2 von 5 Sternen

Delivery again , they are useless.last time forgot half the order This time I was out for most of the day abd left s note asking driver to leave the 3 large boxes by the shed in tge shade, driver scr... Mehr ansehen

Unternehmensdetails

  1. Futterhandlung
  2. Geschäft für Heimtierbedarf
  3. Lebensmittelhersteller
  4. Tiefkühlkosthersteller

Über Wolf Tucker

Vom Unternehmen geschrieben

Here at Wolf Tucker we have created an affordable and natural BARF diet for canines which provides all the nutrients, vitamins and minerals which your dog needs to improve and maintain their health and well-being. Only human grade meat and seasonal vegetables are used, the ingredients are then prepared, specifically in small batches to maintain the consistency and quality synonymous with our brand.

We make no comprise on the quality, ingredients or manufacture to provide the very best BARF raw food we can for your dogs.

All of our raw food and dried treats are packaged in eco friendly packaging and we ship in eco friendly shipping boxes with DPD.

Feel free to give us a call on 01243 641 983 if you are interested in discussing your dog's diet and how we can help.

Kontaktinformationen

4.5

Hervorragend

TrustScore 4.5 von 5

220 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Bittet Kunden um Bewertungen

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4.5

Alle Bewertungen

(220)

42 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
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Bewertet mit 5 von 5 Sternen

First meal went down a treat with out little four legged lady

I have a 15 week Staffy little lady! We have had her for 5 weeks now and the food journey has been a bit emotional! Deciding to put her back on raw having felt overwhelmed to do it initially Megan in the customer service team has given us the reassurance to do it helping with many questions and responding quickly. I placed the order with a sigh of relief knowing I had made the right decision, Skye has had her first meal and my god did she enjoy it!!

Here’s to many more orders being placed with Wolf Tucker. Thank you.

13. August 2023
Bewertung ohne vorherige Einladung
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Antwort von Wolf Tucker

Thank you for your review Samantha - we will let Megan know that her dedicated service towards our customers is appreciated :)

Bewertet mit 5 von 5 Sternen

Their food is of excellent quality

I can't fault Wolftucker. Their food is of excellent quality, which my golden retrievers love. The delivery has always been prompt, and the communication good. There was only one occasion when the delivery driver left my order at the wrong address, but this was soon sorted.

30. Juli 2023
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Antwort von Wolf Tucker

Thank you

Bewertet mit 5 von 5 Sternen

Ordered half a dozen times now

Ordered half a dozen times now. LOVE the quality and the range. Suits my Bearded collies very well. Well packaged and efficient service. Can’t fault them. I’ve used lots of Raw food providers over the years as a dog professional and currently I’m in no hurry to change. Tripe is amazing quality. Thanks

30. Juli 2023
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Antwort von Wolf Tucker

Thank you Lisa

Bewertet mit 5 von 5 Sternen

Amanda

Amanda, wad really helpful, considering I could not complete the order as there was a fault, only problem Dpd weren't helpful for delivery for when I requested for late morning/ lunchtime delivery.

27. Juni 2023
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Antwort von Wolf Tucker

Thank you Rupert for your review and feedback, our apologies regarding DPD

Bewertet mit 2 von 5 Sternen

Decline in quality and customer service.

This company used to be amazing but the quality of food has declined a lot in the past few months. It is dry now, it also contains more gristle than it used too. My dogs often refuse to eat it. I decided to cancel and went to cancel on my subscription page. I have been unable too because there is a glitch which means i cannot cancel. I contacted their customer service team who used to be amazing to cancel my order. I was told it was cancelled. It was not. I recieved a billing email. So I messaged again to cancel - including screenshots that I was unable to myself. Again, promised it would be cancelled and looked into. It wasn't. This morning I was charged and a new order sent out. I have tried calling but the line is busy. I am absolutely appalled and I need a refund immediately as I have ordered from a different company now. I do not need this food. What happened? I am so saddened by the rise of costs (which is understandable given the cost of living) but decrease in quality and customer service. I used to love this company. I'd attach my screenshots if TrustPilot had this feature. I have attached my order number. Let's see what they reply.

26. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Wolf Tucker

Hello Nicole. We are sorry to hear you feel there has been a decline in customer service. This is not our intention at all and we want to make this right for you. I apologise that it appears the subscription was not cancelled, I have looked in to this and can confirm you have no further subscription orders due. I will stop your recent order from being delivered to you and issue a full refund for you.

Regarding customer service, we are doing our best however we are short staffed at the moment in the office and so it becomes difficult to cover breaks etc - we are however training new employees in the coming weeks which should help. We do hope you will consider giving us another opportunity in the future and thank you so much for being such a great customer to us over the years. Please do reach out to me on email bark@wolftucker.co.uk if I can be of any further help

Bewertet mit 5 von 5 Sternen

New to raw feeding

I’m new to feeding dogs a raw diet so had many questions to ask but I have found Wolftucker to be extremely helpful, thorough and very quick in their response to my multiple queries! Plus, my dogs clearly love their food so I would highly recommend them.

27. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Wolf Tucker

Thank you Madeleine, we are happy to hear you found our customer support team helpful and that your dogs love our food :)

Bewertet mit 5 von 5 Sternen

Ordering is easy

Ordering is easy, and delivery is in good time for a frozen product. Also when we had an issue a couple of months ago the company sorted it out for us.

11. Juni 2023
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Antwort von Wolf Tucker

Thank you Deborah for you review, glad to hear the issue was resolved :)

Bewertet mit 5 von 5 Sternen

Wolf tucker delivered on time

Wolf tucker delivered on time. Subscription is good as you don't have to think about reordering.
Food comes in containers so easy to store in freezer .
My dog liked the food, did find some flavours a bit dry. Chicken is great .

11. Juni 2023
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Antwort von Wolf Tucker

Thank you Joan for your review, we are glad to hear your dog enjoyed our food and that the subscriptions are working well for you :)

Bewertet mit 1 von 5 Sternen

Ordered on Friday received today 2…

Ordered on Friday received today 2 boxes of soft raw food what am I meant to do. Nobody answers the phone
Please advice
Not good enough
T lytton

21. Juni 2023
Bewertung ohne vorherige Einladung
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Antwort von Wolf Tucker

Hello. Thank you for your review. We are sorry that your food arrived defrosted, this was caused by the hot weather we have experienced. We will be happy to send out a replacement order for you free of charge, please can you contact us on bark@wolftucker.co.uk with your full name and order number and we will make sure this is taken care of right away. Regarding the phone, we apologise, we are short staffed at the moment and so lunch breaks etc can be difficult to manage between us, we are training new staff in the coming weeks to resolve this issue.

Bewertet mit 5 von 5 Sternen

Easy to place order, good food,

Love the fact it is always easy to order, staff are friendly and helpful, you are given a time slot when your order will be delivered on the day and good packaging, Plus the dog loves the food and it always looks fresh with easy to store containers.

7. Juni 2023
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Antwort von Wolf Tucker

Thank you Sue for your lovely review

Bewertet mit 5 von 5 Sternen

V easy to order

V easy to order, quick fulfilment, product looks great, thanks.

11. Juni 2023
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Antwort von Wolf Tucker

Thank you Chris for your review :)

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