Wilmoths Bewertungen 52

Wilmoths Asford Kent

After picking up a new car, it developed a fault when driving away. Ultimately this resulted in us having to have a new car ordered for delivery at a later date.

The quick response, care and attention given was brilliant, Mike kept us updated at all times and really looked after us following what was a really disappointing situation. We have always received a great service but the situation was handled sympathetically at each stage and a new replacement car was eventually delivered.

I would highly recommend Wilmoths Ashford.

Customer care is first class
There young lady on the phone to me was very professional and polite as was the guys. I highly recommend this company. Thanks Andy vg

Thank you to Mr Michael Small for helping me to buy a new car.

I put a one star review on here again stating how bad the service was and how un proffesional the team were last year. After a long 2 year battle with them and the ombidsman, we are still waiting an appolgy for writing my car off. I have never know such a rude irresponsible team of people. Looking at other reviews, i can see we are not the only ones. A simple sorry would have been nice. They were proved negligent, own up to the issue, we will not leave this until the appology is given. How can an imaculate car go in for a simple fault and come back damaged to the extent that it was written off. I am glad it cost you dearly, at least we got compensation totaling more than the trade in price and the satisfaction that people know how bad you really are. It was damaged in 2023, 3 years now and still waiting.

Despite my Citroen Berlingo Blaze Wheelchair Accessible Vehicle (WAV) not being supplied by Wilmoths, they were happy to register the vehicle with them & arrange for a recall check to be carried out.
The dealership was bright, airy & clean &
the staff were helpful, kind & efficient, both face to face & in telephone conversations.
Turnround was quick & the waiting area was clean & tidy & refreshments were offered during my wait.
The vehicle was left clean & had clearly been pressure washed before collection.

Have used Wilmoths for a fair few years now but feel the customer service has got worse. I was sold a car last year that I've lost alot of money on. Yes it's my fault for not asking the correct questions re service history etc but an element of trust was there on my part. I should of taken my husband with me not good

Wilmoths Citroen Southampton.
I had a fantastic experience at this showroom from start to finish. The staff were friendly, knowledgeable, and never pushy. Kevin took the time to understand what I was looking for and even came in on his day off in order to help me with my purchase.

The entire process—from the test drive to the paperwork—was quick, transparent, and stress-free. The car was spotless and exactly as described online. I really appreciated the personalised service from Kevin as his style was professional yet personable.

I would highly recommended this Citroen Showroom and Kevin for anyone looking for great customer service and quality vehicles!

Father in law (92) took his 2010 C3 to Wilmoths at crayford for the airbag recall, the car hardly gets used, 43000 miles from new, garage kept and never had a fault. After the recall airbag had been replaced the car shows an airbag warning light and the display says "airbag fault"
Wilmoths say they'll only look at it if he pays.
I called Stellantis but they're just as bad. I have emailed their ceo 3 times with no response so it looks like it's going to have to be court action and publicity.
They have either fitted a faulty airbag or it's shoddy workmanship.
Either way Wilmoths have put an elderly pensioner in danger.

I have just purchased a used Citroen C5 Aircross from the Wokingham branch and have been very impressed with the process from start to finish. Michael Small was super helpful when we turned up close to closing time on Saturday, nothing has been too much trouble and is probably the best car buying experience I have had. I would 100% recommend.

They don’t deal with this warranty company
The garage sent me a ln email
saying that they would like a score of 9 or 10 . Due to the experience I had with the warranty work process. I can’t do that as they don’t deal with this warranty company and it was a nightmare as I had to do all the chasing between the two companies. There policy makes it hard and I will certainly find another garage for warranty work as they dont do it at Wilmoths ? On the upside they cleaned the car

I called Wilmoths Maidstone to enquire about purchasing a used Citroen C5 Aircross. I was promised a call back which did not materialise. I called again and they stated they had no record of my first call but would ensure someone called me. I have heard nothing since so will naturally take my custom elsewhere……

Firstly, I've emailed Wilmoths for a response to the following 10 days ago and they didn't reply. My wife booked in our Citreon C3 Picasso for a diagnostic test. £168. Problem ' engine fault repair needed on dash'. I was told they couldn't identify the problem and they'd need to remove the loom and check for problems, anticipated cost £1200. I had to ask several times for the diagnostic report - and was never given it. I did get 9 words scribbled on a post it. One possible was a BSI fault. I checked the system and noticed the passenger wing mirror was out of sync with unlocking due to a faulty locking actuator. Replaced the actuato (£30 used) reset the BSI and problem solved. No-one removes an entire car loom to check for a fault. And I never did get my diagnostic report. One star for the excellent valet.

Took my car to Wilmoths Folkestone for service and MOT, was told it needed a new back door lock and tyre to pass MOT along with the usual advisory bits. Fair enough, just do the two bits of work I need to pass I said as advised. Three weeks later I’ve got a FAIL on faults that weren’t mentioned, no tyre and a 400 pound bill for a lock that I don’t need because I can’t drive it. No real communication or apology for the delay.
Support your local independent garage instead folks, just don’t go here.

Bought our car via a Carwow, we submitted all photos and evidence of any known errors. Upon collection, they changed their mind for subjective 'issues' and backed out of the transaction causing us severe financial strain. Horrible company.

Paid £168 for a diagnostic check at Wilmoths Hastings to identify cause of problem with air conditioning in my Peugeot 2008. Advised that replacement parts were needed at a repair cost including labour of upwards of £500. Took the car for a second opinion to a local non Peugeot specialist garage who identified a broken connector in the wiring to the a/c fan as the real source of the problem they fixed this for a total cost of 30 minutes labour.
After 2+ weeks I have had no response from Wilmoths to my complaint. In summary my experience of Wilmoths Hastings service department is one of technical incompetence combined with total indifference to customer service

Please go elsewhere if you want honesty and reliability.
Sadly I didn’t look at the reviews before going as if I had I would have avoided them like the plague.
I was told it had a full service history and that the paperwork would be there on collection, no paperwork and it doesn’t have a full service history. I tried to pull out of buying but I was told by the salesman I couldn’t as I would be penalised financially. Felt pressured in to going through with it. Brakes failed the following week, took it back was told no problem with the brakes, took it to an independent trusted mechanic who stated that the brakes are completely failing when in first gear or reverse, took the car back they fixed the issue after many calls and escalation to management.
Took a further month to get the paint work and valet sorted (also promised would be done on collection)
Please think really carefully before going here I would hate for someone else to be as disappointed and let down as I have been.

Have just purchased a new car from the Ashford branch. An extremely pleasant experience compared to previous dealerships that I have dealt with.I have nothing but praise for Guy Paddick who throughout was very pleasant,professional and accommodating. He sorted out some issues regarding delivery of the car and,on collection day,to do with the free 5 day insurance. Very happy to give a 5 star review for my transaction.Thank you.

Hi I’ve just been to wilmoths folkestone Kent.
The lovely Ellie on reception was amazing, my car had a recall on airbag I originally had read it would take at least a month for delivery of parts, I called Ellie earlier on in week as I’m self employed I need my car for work.Ellie worked her magic & was able to book car in today & complete work that needed doing, I’m forever grateful Ellie you went above & beyond to help me. Thank you so much, lisa A xx

The Story

We bought our Outlander from Wilmoths Winchester in 2019. We got the warranty and had it serviced every year at Wilmoths exactly according to the manufacturer’s schedule. All great, and we built a good relationship with the Winchester team. On our last service (June 2025) the car came back with the air con not working. I raised this straight away with our assigned person in Winchester and he told me that it was the last day of operation of the Winchester site and that I would need to go to Southampton to get this resolved. My problems of non-functioning A/C were clearly small compared with the closure of the Winchester site (which is now closed) and associated redundancies, so I wished him well, told him what a good experience we had always had with Wilmoths Winchester and that I would contact Wilmoths Southampton as he suggested.

I booked into Southampton (24th June 2025) and the young chap (in a Devon Fishing shirt) I met at reception was very polite and helpful when I arrived. We agreed he would need to check the job sheet with his manager because there should be no charge for rectifying the air con fault (to be clear, the air con was working when I dropped the car to Winchester at the previous service). The manager person came up to me, and without introducing himself or asking me what I would like, he told me it would straight away be £200 to re-gas the system, and that was mandatory. Further, when I explained the situation with Winchester and that the air con was working when I dropped the car off, he said, and I quote, “…well I only have your word for it…”. He added that, having looked in the service records, he could see that we had never had the air con serviced; I explained that we always simply dropped the car with Winchester and they serviced it according to the manufacturer’s recommendations. This is notwithstanding the fact that the AC was working when I dropped the car at Winchester and not when I collected it. Figuring that the conversation was going nowhere, and having reached a point where I did not want this person anywhere near my car, I left Wilmoths Southampton. What a colossal waste of time.

Reflections

In all circumstances, if you take your car to a professional for work, it should come back in the same or better state than when you took it in. There are no excuses for this. I was optimistic that Wilmoths would recognise this basic principle, but no – certainly not the manager in Wilmoths Southampton.

I have several cars and have had years of interacting with main dealers and independents alike. The manager person I spoke with at Wilmoths Southampton, in my view represents the worst of the old-school main dealer mentality; i.e. ‘charge first, ask questions later’ and ‘the customer is always wrong’. Such poor behaviour, with no understanding of how to interact with customers, no ownership of an issue created by his organisation, and no valuing of me as a long-standing customer.

I don’t care if Wilmoths Southampton recognise my issue here; I don’t want an apology or remedy; I don’t want Wilmoths Southampton anywhere near my Outlander. I do want to share this story; and I do want to advise any customers, current or potential, to please avoid this place.

Positives coming from this experience? Well I have faith that the younger generation actually do understand how to interact properly in business; and to that young person whom I initially met and who was helpful and polite, I would suggest you get a job somewhere else.

Took my C3 in for some minor work , can honestly say this Branch were a pleasure to deal with , 5***** customer service from start to finish , courtesy car provided , and the work was completed by 10am the following morning , a big up to Wilmoths Eastbourne :)