Willows Veterinary Centre & Referral Service - Solihull Bewertungen 294

The most incredible veterinary clinic. Top class surgical specialist team, with amazing facilities and just a wonderful place. I can't recommend this clinic enough, it truly saved my dogs life. I will be forever grateful to the incredible surgeon Eugenio who conducted very complex surgery in such a calm and methodical manner. A huge thank you!

While I can’t fault the treatment our cat received, what does irk me is the lack of transparency of the costs. I phoned several vets, and Willows quoted £122 which I specifically asked did that include the consultation fee. They said yes. When the cat was collected after being spayed, the invoice was £213.27. I was aware of the microchipping, but £42 for a cat jacket that appeared to be pre used, I was unaware of. I have now had a bill of £84.05 (remember this was supposed to be included) for consultation. In total £297.32 for a cat spaying. Update, Willows have now refunded the £84.05 consultation fee, so I’ll give them 2 extra stars.

I like the facilities and appreciate that you pay a premium for their services, which seems ok to a degree, although you never seem to see the same vet for continuity of care. Whilst consultancy charges are probably 50% higher than your typical high street vets which may be acceptable, I struggle to understand how willows can justify 400% mark up on antibiotic tablets that we recently needed for our pet (when compared to internet prices). There is a lot of publicity about vets overcharging at the moment and from our experience I think this is certainly justified. Certainly thinking twice about having another pet in the future, because if you are a pet owner you will be reliant on vets. What else can you do but pay the price ?

Vetentinary experience excellent. Front of house poor with very little update provided on emergency care on telephone.

If I could give zero stars I would. Basically turned what used to be decent local vets into despicable atrocious money grabbing lowlifes. Doing work without obtaining confirmation to do it, overcharging for simple procedures, over diagnosing and making procedures up and putting undue stress and anxiety on our pets in the name of making extra cash and hitting sales quotas and targets put on by the low life's who own the group. (Would love to meet the top brass as they could feel some stress and anxiety). Putting our dog under undue procedures and making him physically shake through fear is not in the interests of pet health no matter what they say. Dog had an infection, had antibiotics and anti inflammatory and requested to follow up in the morning. Did procedures on him that were not needed when all he needed was a continued dose of antibiotics and proceeded to charge a further £650 on top of the £100 the night before. Disgusting behaviour🤬🤬🤬

They definitely deserve the best UK vet award. Extremely helpful and understanding. Explained everything happening. Gave us regular updates and took excellent care of our fur baby. Our regular vet tried to operate but was unsuccessful. We are forever grateful they referred us here. Not only did they save our boy but the put us at ease and was just amazing. Thank you Holly and your collueges for the best service. No words could explain our gratitude

Disgusting company

Misdiagnosed my dog and left her 4 months suffering with meningitis until she was pretty much dead, finally it was resolved.

Advised willows I was happy to pay for what my dog needed but I wasn’t going to pay for a total misdiagnosis.

They refused to deal with my complaint, replied once and then refused to discuss and come to an agreement. Referred me to mediation but still refused to discuss and deal with.

Complaints handling with is as bad as the diagnosis.

All I wanted was an apology and a reasonable invoice for what was needed. But got a £5k bill for something that maybe max should be £2k

Avoid at all costs

We were referred from our vets to the willows with our Poppy. She was diagnosed with lymphoma cancer but having the best insurance used this to see if we could give her a chance, the treatment's the willows gave our Poppy was exceptional and extremely knowledgeable they tried but she was up and down and eventually gave up and we decided it was the best to put her to rest. We can only thank the staff and especially Christine and JC who tried their best and was never about the money. Thank you.

Amazing emergency treatment for our puppy from start to finish - even the receptionist was friendly and reassuring !
Tim our vet was just the nicest, most caring of people, explaining my options and possible outcomes but without pressure.
Would recommend them without hesitation

Will never use these again.
Our Kody went in December for 11 days with Auto Immune.
After 4 blood transfusions and lots of drugs over 11 days in there he came out on December 23rd 2023.
Our bill was in excess of £10,000 plus every check up around £375.
We were grateful he was on the mend.
Willows are disgusting on the medication fees.
Antopica from Willis is around £138 for 15 pills, and Kody was on 2 a day. Pet drugs online is £38 and that’s including delivery.
Willows need to be investigated.
3 months later our Kody showed signs of a little discomfort. We took him back to Willows at 4:30am. Their consultation fee was £220 out of hours, plus all the extras.
They put Kody on a pain killer ( Methadone) and basically left him in a cage until 8am when the “specialist “ came to work.
Remember, these specialists are on 24 hour call.
At approximately 8:30am after they pumped him with more Methadone we were called to say Kody had took a turn for the worse.
They pumped him up with more Methadone, Ketamine & various other drugs.
A bit later we got a call telling us it was serious and he had Septic Parotitis.
He needed a Scan to see how bad an operation was (cost £2,500 for scan)
The operation was approximately £15,000.
We gave the go ahead at whatever cost.
Kodys heart rate was 200bpm and low blood pressure.
Willows decided to put him under. He lasted 3 minutes and died.
I can’t help but think that they knew he wouldn’t survive, but still put him under & not giving us the chance to get there to spend our last time with him. They also decided to put DNR on his records.
We filed a complaint. The manager contacted us and we asked for the medical records.
I must say, the records are a disgrace. They’re not done by a computer, they’re done by hand. There are question marks on there, and things crossed out, much of it you can’t even read ! We also showed this to to several people who also agreed that something isn’t right. They put soo much drugs into him that no wonder he deteriorated. We have asked Willows on several occasions for the full report from 4:30am. They only gave us from 8am. They failed to send and ignored us on every occasion.
We are now thinking of taking legal advice.
There are better Vets out there. This place is all about money.
Willows reply is pathetic.
I’m sorry, but you still ignore after several times to send us the “full medical report “.
It’s pointless you saying to contact if we want to discuss it further, because you still don’t give what we ask.
Truthfully, vets don’t give the reassurance to owners that their pets are in the best hands.

Emergency c section on a dog. We were seen straight away and the paperwork was confirm once our dog was admitted. Very professional

I have a kitten and he’s here and I you are amazing thank you

I took Saffy, my 7 month old Labrador after being referred by our vet due to concerns about her hips. We saw Jonathan, a specialist orthopaedic vet who did a thorough examination of Saffy. He talked through the options for investigations and explained things in detail. We opted for a CT scan of her hips and elbows. Afterwards he talked through her diagnosis, which is sadly hip dysplasia, and he gave me a thorough explanation of the options. Not once did I feel pressured around the most expensive option, which I have done with vets in the past. He wanted the best for Saffy. A day that was sad and difficult in many ways was made so much easier by Jonathan’s extensive knowledge and compassion.
The reception staff were wonderful. They knew exactly what needed doing and they were so compassionate. They fussed Saffy and were there because of their love of animals as well as their knowledge and skills in the role.
Saffy has to go for a full hip replacement soon and it’s made less daunting knowing that she is in safe and compassionate hands. Thank you all at Willows.

Our French Bull Dog Kylo was admitted after being referred from our vets in Redditch. On attending your Veterinary Hospital there was no one on reception and had to call someone after waiting for 5 minutes, we were asked if we had insurance for our dog and the amount was wrote down. We were seen by a vet called Tom whom we cannot see on your website, who examined Kylo and said “he needed to do a Xray on our dog”, if there was enough staff, he would do it that night. Tom rang us on 16th December 2023 to say Kylo had his Xray and had got Tonsillitis and his tonsils has come out of the sac, that was why, he was in so much pain. We had a phone call on 17th December to say Kylo had eaten two meals and was better should be out on Monday and was doing more blood tests, they would phone later around 3pm. We heard nothing so rang up to see how Kylo was doing we were told they were busy, ring back later, again no one rang so we phoned again later, to be told the same story they were busy. Tom rang us on the 18th December at 12.30 am to check on insurance amount nothing about Kylo, how he was until we asked. He then told us Kylo had deteriorated and needed to see a Neurologist. Victoria phoned us Monday for Kylo history and to “say Kylo needed a Mri scan” we were told that, there could be complications. We weren’t told that Kylo had been sick after his Xray. Victoria rang us later that afternoon to say Kylo had been poorly while having his Mri and had to bring him round due to having fluid on his lung and was now very poorly. We asked if we could come and see him where we were told we couldn’t. I got very upset and was then told we could. We were told that Kylo has been sick into his lungs they didn’t know if he would make it. He was in Special care which was a bed on the floor in the corner of a room next to a trolly. Victoria told us if there was any change, she would ring us Victoria phoned us on the morning of 19th December around 7.30am saying Kylo had taken a turn for the worst, asking if we wanted to either euthanize Kylo or put him on a ventilator, but only one in five dogs survive this, so we said although it’s terrible but euthanize, when we get there, which Victora said “we were doing the right thing”. Could we get there as soon as possible, but because we live about 30 min away, on the way there Victoria phoned to say Kylo had passed away. We are totally Heartbroken; he was only 10 months old. Why he was referred so late to a neurologist. Kylo was taken in on the Saturday around 6pm and did not see a neurologist until Monday. Instead of the first Xray could they have not seen his tonsils when looking at a Mri scan. They also lost Kylo lead which, nobody seemed to care about. I have even e-mailed pictures of the lead and not heard nothing back about it. Totally feel let down by Willows they only seem interested in money and how much insurance they can spend.

Just had the worst week with Toffee and Honey both catching parvo. The care, attention, quick thinking of the vets saved both dogs.

One was admitted first and the. The other followed when she became worse. All the staff and especially the vet (Anna I think) did there upmost throughout, spoke in layman's terms, consulted me about the dogs throughout and also listened to me when I said that our two dogs are a little strange in there funny quirks that they both had. It may of cost a small fortune, but to have them home tonight was one of the best feelings I've had for a very long time!! I am so grateful for everything they did with the two most precious dogs 🐶!! THANK YOU x

Willows have done an amazing job in diagnosing and treating my 7 month frenchie who had sudden onset of meningitis! They have shown nothing but care and compassion towards my pooch and myself during this difficult time, I honestly can't thank them enough for theoretically saving my boys life, big shout out to the whole team and Alberto and lluis who promptly treated him. Thankyou from the bottom of my heart ❤️

We’ve visited multiple times with our cat Ed after he developed a blood clot and needed specialist scans. Again today with our other Nola, as always Fabio was amazing and very informative.
Reception team excellent and just overall a calming and comforting place to to bring your pet.

Most helpful caring genuine ever. Helped through the most upsetting and stressful time ever. This 24hr care is the very best you could ever wish for your pet.
Thank You Willows .

Cant thank Lucy enough, very professional and she took such good care of my Blue. Was kept up to date with everything. Very knowledgable, explained everything in great detail on findings so i could understand. Communication was definitley top notch, she would call with updates and i didnt have to chase even though she was swamped with other emergencies and it being Christmas. Helped with aftercare and talked through diet plans. Expensive but 1000% worth it. Thank you Lucy, currently dancing around work. Absolute Angel :-).

Jordanna and the team are amazing, Caring and attentive to our situation.

The willows saved Motos life in 2017 Kirsty Rowe gave us an extra 6 years of having Moto in our life and from that day we haven’t used anywhere other than the willows. Highly recommend them and their excellent service.

Your pets life is worth more here and they value you and your pet.