Whitebox Europe Limited 

Danke, dass Sie Trustpilot besuchen. Leider ist die Abgabe von Bewertungen an dieser Stelle nicht mehr möglich, da die Website dieses Unternehmens nicht länger existiert. Bitte kontaktieren Sie uns, wenn Sie Fragen haben.

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Price good, really efficient sales team. Text when they said they would and delivered within the time they stated. They kept us fully informed of the imminent delivery. Delivery man very pleasant a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Just got recently, excellent value for money, very quick delivery, brilliant service from start to finish. 3 hour time slot so you don't need to wait in all day. Would recommend WHITEBOX without hesit... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Very impressed with your service. The prices of your goods are very competitive. You were easy to contact on land line, which was most refreshing and your staff were helpful and supportive on follo... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Ordered an Indesit tall fridge and a tall freezer. Took my credit card details and said no money would come out until items were delivered. On the fri they said delivery would be Wednesday so rearrang... Mehr ansehen

Unternehmen hat geantwortet

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(1'480)

0 Bewertungen in den letzten 12 Monaten

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Bewertet mit 5 von 5 Sternen

All went to plan

Recently purchased a White Knight C86A7W Tumble Dryer. Very competitive price, good communication and delivered on schedule. Smooth process, I can thoroughly can recommend.

30. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Instant Order

I placed my order for a new Hotpoint washing machine before 12 noon and I had it in my home by 12 noon the next day- incredibly!

19. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

My Fridge Freezer

Currys and others, display in their stores and advertise online, items that they are not able to supply but you don't know this until the final part of the buying process. Then you find that delivery cannot commence for weeks until stocks are replenished.
White box did not do this, in my case. They advertised my item, then shipment started next day.
I could have saved a lot of time if I had looked at white box in the first place.
Phil

17. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent Service

We ordered an upright fridge, after investigating which one suited us and bought from White Box. The service and delivery was excellent. We arranged a date for delivery and we were contacted when it would arrive by the van driver. I could not fault this buy and would have no hesitation in recommending them.

16. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great

Excellent service, competitive price. Kept informed all the way. Would definitely use again.

16. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Cooker delivery

Ordered confirmed quickly and e'mail with delivery date as quick. Phoned the day before to confirm delivery and delivered within the time slot. Over all first class.

7. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

As advertised and early

Our washer/dryer was a very good price and delivered much earlier than we were told it would be. Excellent communication too.

4. November 2015
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Not good

Rip off rude coustemer repsintives. The lady who dealt with me was so rude and I'm still in shock.

1. November 2015
Bewertung ohne vorherige Einladung
Whitebox Europe Limited-Logo

Antwort von Whitebox Europe Limited

Thank you for taking the time to write a review. I am sorry you have had cause to feel so aggrieved.

I have investigated thoroughly and unless there is something incomplete at our end or I have missed something I can see why you could feel frustrated but I cannot accept my colleague was rude to you. You didn’t provide any background to your review and, without breaking any confidences, I thought to do so, in an attempt to answer as fairly as I could. You made contact with us and advised us that the connection and removal service you had ordered had failed on-delivery. We advised you that we needed to check further and to understand from the delivery crew (we explained that manufacturers deliver on our behalf) what had happened and why it had failed and that we would get back to you asap. This we did.

We did explain that whilst we offer the additional service we do state clearly on our site that connection is always to existing power points and plumbing, so within 1 metre of the appliance and without extension hoses for water inlet/outlet waste; it is a service carried out by people trained to do it but, nonetheless, delivery drivers and crew who are neither trained electricians nor plumbers. From our discussions with the manufacturer’s delivery team we were told that the waste outlet required an extension hose and that there was evidence of an existing leak. As regards removing an old appliance for removal/recycling, we were told that the existing appliance was still connected – again we do state on our website that all appliances need to be fully disconnected, free from any housing unit and ready for uplift at the time of delivery – so as with the connection service, even if it cannot be carried out we are charged in full and we state clearly on the site we refund a customer half.

Whilst we appreciate how frustrating it must be, we do our best to make it very clear that we pay the manufacturer the full cost of the service, regardless of whether it takes place or not so only half of the cost is refunded to a customer. We did try and explain this over the telephone and can appreciate if you hadn’t seen it on the site before; but, whilst the news might have been far from what you wanted to hear, we were at no point rude and I am sorry if you felt we were. If there is anything we have missed or should be aware of we will (as discussed on the phone) be happy to discuss things further. Nigel – Whitebox Europe Limited

Bewertet mit 3 von 5 Sternen

Shame they couldn't be more honest about the delivery time/stock availability.

Very happy with the price and product. However, had I known that they would not meet their claimed delivery time I would have gone elsewere. The original estimate given was just a few days. An email received the day after ordering extended this to considerably longer. We had ordered the item because we knew someone would be present at home during the school holidays to accept the delivery. When the delivery date was extended again it still fell within the holidays (just) so although they said we could cancel if we wished we chose not to as it was too late to order from anywhere else. Come the morning of the amended delivery date we had still not heard anything and on contacting them they more or less admitted they had forgotten about us! To be fair, the person dealing with the matter was very helpful and did everything to ensure we then got the item as quickly as possible but we still had to arrange for someone else to accept delivery on our behalf. I would shop with Whitebox again, but only if I received their guarantee that the item I was buying was available.

31. Oktober 2015
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Surprisingly Excellent

I wasn't sure about ordering from Whitebox as if never heard of them before, but their website checked out and SSL certificates were registered correctly, so gave them a shot.

Their price was the best around for the Dryer I wanted, and the ordering process was simple and easy. I was told delivery would be 3-5 working days, so was surprised when it turned up in two.

This point, however, is where I have dropped a star, as communication about delivery was not good. It was lucky I was home at the time, as if planned to go out that morning. That being said I believe delivery communication is to be handled by the delivery carrier, which is organised by the manufacturer - perhaps something to look into.

Overall I would recommend and would buy again if looking for a washing machine if our current one dies.

19. Oktober 2015
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

Whitebox are OK !

helpful office, they answer the phone promptly - how unusual is that -
and they did what they said they would.
My appliance was delivered on time and in good condition - couldn't
ask for more, really♠

9. Oktober 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent

Really happy with product. Service/Delivery was fast. One happy customer highly recommend

8. Oktober 2015
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

excellent service

from ordering to receiving the goods purchased, Whitebox provide an excellent service. kept informed of status of order from start to finish and when delivered the delivery man was polite, helpful and a gent.

8. Oktober 2015
Bewertung ohne vorherige Einladung

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