Wescot Credit Services Ltd Bewertungen 

Well spoken and straight to the point.

If I could I would leave 0 stars.

Horrible company to deal with. Daily emails, text messages and calls. Pure harassment. How is this legal?

The fear of being taken to court

Very easy to speak to and sort problems very happy

Professional excellent service. Good people skills. Very personable.

Professional polite customer advisors

This place has treated me shockingly bad. I had a NatWest debt I was paying to Wescot. I never missed a payment. A year after my husband died, which they of course, had his death certificate, they sent a letter demanding to speak with him. I told them on several occasions that their payoff numbers did not match NatWest’s payoff. I was basically told I was an idiot, even after I gave them Nat West’s paperwork. Then I was told to stop making payments, which I did, only to be contacted like a year or two later saying I had to resume payments. Now, a few months ago, my payment was returned to me and I was told by Wescot to stop payments. This was followed up by NatWest correspondence that I was finished paying. Now today, once again, I am being told to start making payments again. This has become an absolute farce. Apologies don’t cut it. Mistake after mistake and I’m supposed to accept it. Something is seriously wrong there and I’m suppose to just deal with the incompetence.

Worst worst and again worst.... Company ...they must be shut down... USEING DETILES WITHOUT TO KNOW IF THEY ARE CONECT TO THE SAME MOBILE AND EMAIL...BREAKING MY PEACE WITHOUT ME TO BE CONECT TO THE ACOUNT THEY REQUIRE.... ITS A WOMAN DETILES...BUT THEY SENDING TEXT AND CALS TO ME I HAD YOU PEOPLE... I CALLWD YOU 10 TIMES AND YOU ASURE ME THATYOU REMOVED MY MOBILE...BUT NOW I WILL MAKE SURE TO REPORT YOU TO ALL INSTITUTIONS THAT REGULATIONS IS APLLYING ...AND ALL SO WILL MAKE ONLINE REPORT TO THE POLICE...

There was never an enjoyable part of my job. No support from management at all. If you were to be expected to start at 8.00Am then you need to log in at least ten minutes to be ready. If you went over your expected time to log off then you are in for a surprise. If you were expect were to finish at 8.00Pm and if you took a call at 7.59Pm you were made to deal with the call. You could be over an hour dealing with it. That is totally unfair. You were monitored for toilet breaks and big brother was always watching you if you went over a minute you would know it. It was working in an disgraceful environment and management were pathetic. Try to put in for time off. Your are lucky constantly have to chase them up. I will be honest and say I suffer from anxiety. I apparently failed a call and was placed on a warning. A so called colleague was to sit with me to get back on track. Funnily enough there was a group meeting whermost I was demoralised when my whole team listened to a call I had taken. There is so inconsistency as the person sitting beside me was supposed to be a very knowledgeable and experiencied person. I witnessed my team having to slate me and they were clearly uncortable. This ordeal has greatly affected my mental health, the bulying and not treated as a person and not a number and most of all which upsets me the most is I freeze to take a call as I'm judged and feel totally useless. Shame on you who represent wescott and overall be ashamed. But like everything else, numbers don't matter but only the money you rake in. Hopefully anyone wants to apply for them they realise they are toxic. Above ratings I would give them all zero. STAY AWAY FROM THEM. I KNOW I LEFT IN NOV 2019 BUT IT STILL UPSETS ME. I JUST RECEIVED A REPLY FROM WESCOTT STATING THEY TAKE SERIOUSLY MANAGEMENT SUPPORT, WORKPLACE CULTURE, PERFORMANCE MANAGEMENT AND EMPLOYEE WELL BEINGS ARE TAKEN SERIOUSLY. ALL OF THESE ARE FALSE. I ADDRESS WESCOTT TO ADDRESS AND SEND SPECIFIC EVIDENCE AS WORDS MEAN NOTHING

They were very polite and helpful

Very helpful and great customer service

Afternoon all my recent interactions with westcot credit service didn't really seem helpfull.Instead I felt like i had been bullied and also being dictated to regarding my own money.Basically telling me I can afford more towards my account.If I could afford to pay more I simply would do so.Using tactics by asking about your outgoings then coming the assumption that you have disposable money to pay more.People with families need to have some savings specially those who work hard.Cost of living is not going down and wages are not going up.So there isn't any balance.

Listen to my needs
Call handlers were polite, kind and understanding
They were flexible to help me and not pushy

These guys at Wescot have been patiently waiting for me to pay back debts incurred from when my own bank stabbed me in the back and sold me down the river over 10 years ago.
During that time they have only ever been helpful, supportive and understanding (much more reasonable than the bank ever was) and this year I've cleared 2 out of my 3 debts.
I'd actually like to take a moment to thank them for their assistance.
We'll done everybody.

I am happy with how staff treated me with dignity and respect over phone call conversation. Staff were very professional and supportive.

Very helpful

Lady representative very good
Very clear

These clowns text, email, call all the time constantly like its going to make any difference whatsoever i laugh my head off at their desperation trying to contact me.I will never contact you so love wasting your time the more you chase me the less your chasing a vulnerable person

Why on earth anyone talks to these powerless puppies is beyond me ,All 5 star feedbacks have 1 thing in common..They all pay these parasites funding them to harass others,They didn't help you for free there only nice to get as much money as possible out of you and would leave you starve if they could make money only the weak and guilible pay these.

If you cant afford to pay your debt to these just simply ignore wescot, There probably only a 3rd party collecting on someone's behalf anyway and cant or wont do anything they've tried so many times for so many years with me and I completely ignored them and they eventually give up which is disappointing as I like to mock them receiving nothing years down the line just like I said they would many years ago

If they call you ..Refuse to pass security,Don't give them your address or dob over the phone and they cant talk to you so they cant bully you into giving personal information such and an i and e and setting up an unaffordable or plans that leave you so short due to the pressure there putting on you whilst on a call.Theres a reason they try getting everyone to call and not email or livechat not that they have a live chat function as they cant apply pressure the same.

Don't buy into the ombudsman requires us to get an I and e form to assess your situation Its guidance and not compulsory.

If your really struggling get a debt relief order and stop these in there tracks and get the alleged debt legally written off It wont harm your credit as thats already trashed if these are involved in fact it helps more in many cases as you have no outstanding debt in 12 months time

Please don't give me your usual cuecard response on here asking to contact you because its never going to happen..unless I need to make a complaint and claim compensation and then it will only be about your harassment and wrong doings and then it be in writing.

I await you trying to have this negative feedback giving some home truths taken off trust pilot like you always do as you don't like the truth.

Edit.

True to form Wescot flagged the review for defamatory information. You can't handle the truth ??Thank god trust pilot has seen through you and know the truth when they see it