WellCare Health Plans Bewertungen 192

I really like their Wellcare Medicare Part D so I signed up for Wellcare HMO Simple, it had tons of perks. However when I looked for doctors and chiropracters near me there were very few to choose from and far away from me. I quickly tried to cancel it but it takes a month to get back to Medicare Classic who has tons of choices.

So glad I visited Trust Pilot today ro read reviews on WellCare. I was signed up for their RX plan and received a payment coupon book yesterday. Since I haven't talen a prescription drug in 38 years as I am into holistic medicine and since I now have VA Rx I decided to cancel. What a freaking ordeal which almost seems illegal.You don't have to "explain" to anybody why you want to cancel an insurance plan or answer any questions for them.These people need reined in, They are totally out of line.

I should have read the reviews before signing up with this terrible Company. I don't know how they remain in business. Terrible customer service. They don't deserve even one star. I don't recommend this outfit. Agents don't have a clue what they are doing either. I filed a grievance against them today.

I am trying to pay my premium online and I got a blank page called "Entry Key Callback." This is in four different browsers (Brave, Chrome, Firefox, and Edge). How am I supposed to use a totally blank web page to do anything???

Their contact page also is worthless. I took a lot of time to fill in all the information they asked for and got this trash; "There was an error, try again."

I'm new this year, and chagrined about it after reading these reviews. My experience so far: tried to sign up for the portal, entered my email, but then there is no way to complete registration. Tried to write to "Technical Support" and after completing a lengthy form, click submit and get: "Something went wrong. Please try again." Endlessly.

You order the frozen foods from them and they didn't bring it up to my apartment floor and door. It sat downstairs for a few days and would of longer I just happened to go down there to go go to the store. Ridiculous

Enrolled in Medicare Part D drug plan
After hours speaking to different representatives they are unable to solve my problem. Simply put the claims section on their website and their EOB's show that I met my deductible. Randomly they decided I didn't meet my deductible and started charging me full price for drugs towards the end of the year. No one can solve this problem. The reps can barely speak English and I think their comprehension is at an even lower level.

It's garbage coverage, no psychiatrist and no nurse practitioner psych nurses complete garbage I've been talking to them for 6 months with expedited calls and supervisors in a bunch of crap, I made a complaint to Medicare.

I couldn't access my online healthcare plan, and despite several calls to customer service, the issue still isn't resolved. They filled out 2 complaint "tickets' to supposedly get someone to call and help me, but no one called. She said it could be 2 weeks more before they get back to me. Their excuse is this is the first year Wellcare covers my state. But they knew Iowa plan service started on Jan 1. They are giving bad service, and on their own time table.

The Wellcare Spendables website OTC price for Tylenol Extra Strength 24 count cost me $23.60. At Walmart the price is $5.47. Why is the Spendables website OTC price for Tylenol so high? 400% higher than the Walmart price?

My claims were paid during the 2 years they insured me, but what drove me crazy up until the last day of coverage (today) were the countless spam calls from the company. They kept trying to get medical information from me, tried several times to schedule an in-home visit with me, and even hounded my doctor with emails telling her which tests they thought I should have. Intrusive, annoying and unprofessional, no respect for the people they insure. I told them many times not to call me, but they kept on.

Honestly - it’s amazing that this company is still in business if their overall operation is as poor as their customer service. We never checked the reviews before applying based upon price. I was approved immediately but my wife was rejected due to missing information in her application - Medicare no., DOB, address … sure, pure BS. She then phoned the info in to a rep a week before a date they set … and they had the recorded conversation. But he never entered it, so 2 weeks later they rejected her application. While they admitted it was their mistake,, they would not correct the application. Although one rep filed an expedited grievance report on our behalf, it went nowhere. Most of the staff were located in the Philippines and difficult to understand, but they tried. I laughed when I read below how they transferred calls and used “hold”. I just can’t understand their poor training and business practices … they should be bankrupt by now.

Every year someone cancels my health insurance and puts me in Wellcare and regular Medicare, I went to a Drs appointment to find out my health insurance was cancelled, I contacted Wellcare who blatantly lied and said it was Social Security, who switched me, called Medicare who is very tight lipped. This won't end well.

Absolutely useless “customer service staff”. All they do in defense of denials for name brand drugs is put you on hold several times during the call to READ off pages they find to “explain” their position. WellCare also LOVES to change what they cover during the year you are stuck with them because they KNOW there is no recourse for customers. They ignore coverage for BRAND drugs on doctor's order (written no less) even though you have done as they require and tried the generic version with disastrous results. They THEN claim you “need to try at least 2 generic versions”, even if there is only ONE available and you’ve tried it!!!! Where does this leave customers who simply need the BRAND drugs they have been using successfully for years (including the entire year presently in, then they CHANGE THE RULES). Quite simply deceitful liars!!! Our government needs to do something about this very common insurance practice.

Apparently an end of life medication I need for comfort requires pre-authorization. It's 72 hours, doctor wrote for expedited service. They ignore that, 72 hours, period. I tried calling, explaining end of life pain med needed and could they please expedite. No. They won't.
Also, very difficult to understand representative.
Had I known this was coming, I would have found a different plan but might be stuck with these fools.

This is the worst health insurance you anyone can get, especially in S. Florida!

Transphobic!!!!!!!! Many many complaints/greviences with Medicare, CMS and "sick"care of Ohio. Always misgendered and told notes would show how to address me. Those notes keep disappearing or are not read. I have CONFIRMED notes disappeared. I am now suicidal over this kind of care. They appear to not care about me, as I truly am. No civil rights officers there to manage abusive care. They can dish it out first, but DO NOT return the civil rights abuse back!!!!!!! They will hang up! Should I start to have a lawyer????? I KNOW I have a case!!!!!! Sydney (foreign male) in escalation abused me at least 8 times in 2 calls, with files open.... as an example!!!!! I also do not get promised calls back. Yeah.... they love me..... NOT. They are clearly there for themselves.... not ALL or ANY of the public that they are paid by the USA government to serve.

11/04/25 Update: Disenrolled. 3-5 days to process through. Confirmation letter in 7-10 business days. Reason for disenrollment Misgender/abuse and no civil rights officer(s). My mental health is suffering because of these issues. I felt I had no choice. If complaints/greviences mattered, IN WRITING, along with phone calls (which they call you, leave a message to call them back, then you call and cannot reach them, then they drop the complaint/grevience), it never would have been so bad. But the abuse would remain.

Also note: Not 1 person that leaves a voice mail for you has an extension to talk to them. This is a major downfall in customer service.

They are also refusing to pay for my diabetic CGM. They ("Well" care and Optum) rather I go back to finger sticks with True Metrix or AccuCheck meters. I'm on a CGM for a reason! Cheap bastards!

I signed up thru Medicare and they quoted me $112 SSBCI/mo. This is a wrong amount for the Medicare HMO I'm on. And its only for peroxide and pills. Misrepresentation. Easy way to change outside or inside of enrollment periods. Medicare heard the misquote, as they were on the phone Oct 15th, 2025 and they recorded the call. Proof!

From what I see, "Well" care in all states-- needs to be scrapped and rebuilt around the customers it has sworn to serve. Currently, this medical insurance entity is paid by the government to abuse everybody, which is against US law, if not more local laws than Federal.

This company has the worst customer service people,they all must be kindergarten or less in education.I have there insurance for Medicare and this is the worst company I've ever had. They have urgent care centers in the network (EXTON Pa.) called CONCENTRA)and this center DOESN'T and DIDN'T even have a DOCTOR and it's and urgent care center, this is criminal .My insurance company wellcare co. is very negligent calling this place an urgent care center. If your looking for a Medicare insurance company I WOULD NOT pick this company.Please read the Negative feedback and not the made up positive ones, most likely by the company themselves.

Called the company to check the status of my application as more than 10 days had passed since applying. I had to switch plans because my plan premium increased by 500% for 2026. After spending 45 minutes on 2 separate phone calls I gave up. Call center is in India and not only could they barely speak English, they certainly did not understand my question. One actually responded to me in their native language and laughed about it. Never got an answer regarding application status. I am thinking I need to find a different plan during open enrollment but all drug plans are becoming ridiculously expensive for poor coverage, and of course, government has mandated you must have coverage or risk paying exorbitant penalties later.

I had a very bad experience with the WellCare Health Plans website. The website is slow, the information is incomplete, and it takes a long time to get support