Waterstones Bewertungen 5’176

Hayley V was friendly and helpful and got my issue resolved within a couple of hours to sort out a replacement of a sold out book.

Quick and efficient customer service! Thanks

Really great customer service. Lisa helped me with my enquiry and was incredible helpful and resolved my issue with speed. Thank you!

Lisa was very friendly and helped to get my query resolved as soon as possible

Quick and efficient help. Thank you!

I purchased books from the Waterstones' website and I'm very happy to say that their customer service was very helpful in handling the delivery. They always replied quickly and kindly and even updated us on the situation.
Thank you very much to the team.

I dealt with Cecilia in customer services who went of her way to help me with a lost receipt.
Brilliant!

I had to contact customer service department regarding my loyalty card. The problem was resolved promptly.

Super service, good communication

I shop in store and online with Waterstones fairly regularly. Following a recent online order, part of my order hadn't arrived and as the wait was longer than usual and the item was showing as 'in stock' on the app, I contacted Customer Services. I spoke to Danielle who was extremely pleasant and resolved my query immediately; the rest of my order is now on its way. Thanks Danielle for your kindness and the rest of the Waterstones team!

Thanks to Danielle's knowledge the problem I had with a torn flycover was dealt with smoothly, her warmth comes across in her voice and made me feel a valued customer, she took on board a suggestion I made and I never once felt that she was in a hurry to get on to the next problem, add to that I made a blunder in returning my book, and the next day she was there again to reassure me.
First class member of staff, well done to Waterstones for employing her.

Christmas order was very prompt and complete. One book had a publisher issue and the service department (Lorraine) dealt with it with brilliant efficiency.

A phone enquiry to update my Plus card balance was dealt with very quickly and easily by a very pleasant phone operator, Georgina. It’s so good when dealing with companies is so straightforward. Well done Waterstones !

First rate customer support.

Ordered a book online. It arrived damaged from a manufacturing error. Contacted the helpline, and was immediately supported with free return postage and labels. Within one week of returning the book, a replacement was sent. Excellent customer service with great communication throughout.

Danielle was brilliant, friendly, efficient

A huge thank you to Lisa, who worked tirelessly to ensure my refund could be issued via a new Book Token, as I had thrown my others away. Without her, I would have lost a significant amount of money.
However, overall the service wasn't great, my books were seriously slow to dispatch and when they arrived they were in the wrong language!

Lisa was really helpful and very prompt with my Customer Service ticket. Thank you again!

Customer service is superb, unmatched with any other online retailer.

It is always wonderful to shop at waterstones. I had to make some changes to my order and Georgina was amazing. She was quick and helped me sort out my order in no time! Very happy with customer service!