Warwick Estates Bewertungen 

A quick chat regarding building works

I spoke with Ashley concerning works that are scheduled to take place in my building. She quickly took my information and was able to put me in touch with my building's manager, right away. Friendly service and very helpful.

We'd asked for permission to have a pet, pursuant to the terms of our leasehold. Rachel was quick and efficient in getting the paperwork done and over to us. We can now take that to the shelter to demonstrate that we are allowed to keep a pet. There was no fee charged for this service.

Hi i really appreciate Elle Tona respond my email quickly and resolve my problem thank you very much for Elle

I am so glad that I managed to get my enquiry solved quickly.
I was dealing with Tracy and she couldn’t have been more helpful, plus clearly explaining the situation. Tracy made sure the issue with my email address was resolved and that I received my welcome letter. Very professional thank you.

My call was answered promptly by Dylan who was extremely helpful. He answered my query and emailed the information needed immediately. The call cut off during our conversation and he phoned me back straight away. Thank you Dylan, your help is much appreciated.

What's Warwick's standard operational model or backup coverage policy?

I have been attempting to resolve a time-sensitive matter with my property manager for a month, receiving only brief or non-existent communication. When the manager is on leave, there is no effective backup, and the office appears to struggle to provide basic service continuity.

When I called the customer service hotline to escalate this, the experience was incredibly unprofessional. The representative repeatedly interrupted me, ignored my requests for a solution, and insisted, 'there is nothing I can do' or just 'raise a ticket.' Despite me noting that the regional manager has been on the same email chain I mentioned for a month, I was met with complete dismissal.

When I asked if the firm is unable to operate or provide service when a single property manager is out of the office, I received no coherent response, only further dismissiveness.

There may be no apparent protocol for escalation or coverage at this firm. The lack of accountability and the dismissive attitude of the service team have been deeply frustrating and worrying. I strongly urge the management to review their personnel arrangement procedures and customer service training immediately. Many issues are urgent, and giving customers a "I will have the property manager call tomorrow" is unprofessional when you have staff members who are at work and not on leave. I called customer services at 2pm and did not expect 2pm is already a cutoff time to get connected to a regional manager backing up her subordinate who is on holiday.

Big shout out to Ashley S in Warwick Estates Customer Care. A very pleasant lady, very engaging, excellent listening skills, super helpful, and a great outcome!
A huge thank you from me!
Carolyn S

I am new to Warwick Estates and was trying to get onto their customer portal.
I used the web chat facility and the agent, Dylan, was very quick to respond and was very efficient helping me to log-in within a couple of minutes.
Not the usual BOT simply following FAQ script.

Excellent online chat service. Dylan was efficient and answered all my questions well.

Therese Armitage was very professional & nice, she listened to my complaint & advised accordingly.

I contacted Warwick Estates and chose to text chat. I was very quickly connected to Claire Lawrence who easily answered my query. I have to send some info via email and I’m hoping that the query will be tied up easily.

Spoke to Rita Lawrence on live chat. Query resolved within 30 seconds - very good service.

Had two issues, one very simple and one not so. However I spoke with Ashley and every thing sorted straight away. simple, easy and now I have nothing to worry about. Thank you so much

I had a basic query but needed an answer promptly.
Kai Lyesam did exactly that and in a good timeframe !

Prompt response and all info I needed supplied by Ashley.

I emailed customer care regarding missing service charge invoices. My email was dealt with by Vinnie who replied quickly and provided the invoices. I also asked about ground rent as the company that was supposed to bill told me they weren't managing the development anymore and couldn't tell me who did. Vinnie provided this invoice too. Am pleased with the speedy service!

Dylan sorted out my login issues with my two accounts and explained why i have two accounts - or should have.
the service was rapid and immediate.

The live chat function is brilliant. Instant replies and you are actually speaking with a human rather than a robot! Dylan was really helpful and answered my query efficiently. Great customer service!