Warmup UK Bewertungen 

Harley sorted out an issue with the old home owners having access to the heating system and transferred it to myself.
No hassle and very easy

Anton was incredibly helpful over the phone explaining how to change settings on the thermostat and on the App. Really knows his stuff.

The lady who dealt with me was very help

Anton, the technician I spoke to was very helpful and got my thermostat up and running in no time at all.

Friendly efficient service

Great service and prompt response from the customer service team to help with an issue I had with a thermostat. Couldn’t be happier with the way the issue was dealt with. All credit to Lesley and her colleague Shauna for their help.

Anton was the best customer service adviser I've ever dealt with. So patient, knowledgable and helpful.

Anton was amazing, so helpful and very patient on the phone!

Had a really good experience speaking to Anton today. He guided me to successfully setting up my underfloor heating and was a pleasure to speak to. Thanks!

Quick response after I registered my warranty for my 6iE mini thermostat.

The responses to my requests for support were immediate, helpful and the instructions I received were clear and easy to follow. I rate my experience as the best customer service I have ever received.

Harley was brilliant. I had my Warmup underfloor heating mat installed in the summer in my conservatory but had not got around to registering any of it or properly checking it worked, until, of course, the weather has turned chillier!
Harley talked me through the whole process of downloading the Warmup app, getting it set up and working. He was so patient, very clear and an absolute credit to Warmup.
Thanks Harley again for all your help!

Harley was a real support in talking me through the set up on my mobile. I feel really confident now

Lesley was really helpful in helping me with setting up multiple thermostats and also resolving some installation points we had queries on. Thank you very much for the help!

Review 6/10/2025

I bought a flat that came with two 4iE thermostat - one for each room and heating circle. The thermostat and receivers do not communicate. The thermostat is connected to my WiFi and the receiver is working the boiler but the two are not talking (not paired).

I phoned the helpline to ask for support. I asked for help with this.

This was a terrible experience. I felt not listened to and was told to get a anotehr warm up thermostat and/or get an electrician.

Rather than sinking money into this system - when I do not think the issue is electrical or with the thermostat - I am going to replace it with another system.

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Fast forward to 24/11/2025

I solved this on my own now and am updating my post in case it is useful to others that may have a warmup system.

In order to pair a 4iE thermostat (the thing in your room) with a warmup receiver (the thing that controls and is wired to the boiler), you need to find the pairing button in the thermostat to put the thermostat into pairing mode. That pairing button is non-obvious.

To find it, take the 4iE front off to get to the “power base". On the bottom edge of the 4iE there are two small screws. Loosen those screws. Gently pull the front “screen” part away – it comes off a plastic back-plate called the power base. On the power base you’ll see a small raised square in the plastic with a little hole. Behind that hole is a tiny pairing button. There is nothing on the base that tells you this or identifies it as such. At least not in my case.

Make sure that the receiver (the thing by your boiler) is in pairing mode - showing a flashing red light. Not a solid red light or no light or green light. Mine was already in pairing mode. If yours isn't, pressn on hold the only button that is in the center of the receiver.

Then find and press the pairing button on the power base of the thermostat as described above (using paper clip or similar). The receiver and thermostats get paird. The heating comes on when you put the face of the thermostat back on, the receiver shows a green light. Thermostat and receiver are again paired.

If you have more than one thermostat and reciever, like me, make sure to only take one receiver in pairing mode (but the other on a solid red - or it is already paired).

My problem was that the pairing button on the thermostat is impossible to find. I explained that my issue is the pairing between receiver and thermostat and specified the thermostat I have.

Anton from warmup was super helpful this afternoon in helping me set up my thermostat and warmup app. He talked me through the process and helped me to set up my heating schedule and explained to me how things work. I really appreciated his time and efforts. Thank you Anton

Phil was absolutely excellent. We had planned to rip up the whole floor and fit new heating but he quickly identified where the issue was and effectively repaired the heating circuits. Phil was in no rush to finish the job, he carefully excavated the flooring limiting the mess and repairing as he went along. I could not speak higher of his craftsmanship.

Anton helped me set up my Element WiFi thermostat manually as I don’t need the WiFi feature and it was difficult to find the instructions either online or in the paperwork provided.
He patiently talked me through all the stages.

Anton was very helpful and efficient, fully fixing my device registration issue.