That was FAST!!! Thanks for the pdf manual for my new 7iE underfloor electric heating from you folks. Contractor did a great job and sent us pictures of each step; however, somehow the instructions... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
We had an issue with the warmup under floor heating and Phil was assigned as our engineer. From the initial meeting to the completed repair Phil was excellent. he took the time to explain everythin... Mehr ansehen
Lesley was so helpful to me, ensuring i received the correct unit. She was very knowledgeable and made sure I understood and knew that if I had any queries I could get back in touch with her. Exc... Mehr ansehen
Had an initial delivery delay, but not warm ups delay, courier problem. All sorted, have to place order for 42m2 sticky mat. Will need tech support advise. Have used for over 30 years, definitely the... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Warmup Plc is a UK based manufacturing Plc, creating innovative smart controls and underfloor heating solutions. Warmup has sold more than 2 million systems in 72 countries worldwide. Warmup, founded 30 years ago is a knowledge and research driven business, making proprietary, world-leading products.
Why Warmup?
Vom Unternehmen geschrieben
- Save your pounds and the planet!
- Underfloor heating is a cleaner, more efficient way to heat a home. Our collection of water and electric floor heaters require less energy to reach an ideal temperature compared to traditional heating systems, saving you money on your heating bills.
- Warranties and 24/7/365
- Many of our heating systems feature a Limited Lifetime Warranty and our SafetyNet Installation Guarantee™ also protects you against any accidental damage to a system during installation. We operate a technical helpline which is open 24 hours per day / 7 days per week / 365 days per year and provide extensive online support materials to help guide our customers through every stage of their project.
- Leading the industry
- Our systems and accessories provide energy-efficient warmth for both new-build and renovation projects, offering true ease of use and a hassle-free installation. We are the only floor heating company whose products are European compliant and CE marked. Our systems feature accreditations from BEAB, cUL, CSA, FIMKO, SEMKO and UL. In addition, we are members of BEAMA and TTA.
Kontaktinformationen
Abbey Road, Tudor Estate 704, NW10 7UW, London, Vereinigtes Königreich
- 0345 345 2288
- uk@warmup.com
- www.warmup.co.uk
Get a free instant quote!
4.7
Hervorragend
781 Bewertungen
Bittet Kunden um Bewertungen
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Too hard to programme
21. Januar 2026
Antwort von Warmup UK
We are sorry you had difficulty - a member of our team has reached out to you and we are happy to go through programming with you when ready.
Kind Regards
Warmup
Techical
After iniatally struggling to get through to technical, once I was speaking to someone I couldn't fault them. Good clear instructions east to follow.
21. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We appreciate your feedback and are so glad the technical support you received was helpful and clear.
Kind Regards
Warmup
Half the order got lost with couriers…
Half the order got lost with couriers and had to wait a week for a replacement
21. Januar 2026
Antwort von Warmup UK
We regret that part of your order was lost and the replacement delayed. We appreciate your feedback and will investigate the issue with our couriers.
Kind Regards
Warmup
Great help from Harley
Great help from Harley with resetting up of the wifi thermostat after our electrics had been disconnected and it loosing it's settings.
He was able to give me clear and precise information and new what to do when I came up against a problem.
Ten out of ten from me.
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that our assistance with your wifi thermostat setup was helpful! We are glad the information provided was clear and precise. Thanks for your feedback.
Kind Regards
Warmup
Clear instructions well paced
Harley gave clear instructions at a good pace pitched so I could understand how the system worked, and I had the opportunity to ask questions. It was more of a conversation rather than someone reading off a script
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that you found the instructions clear and easy to follow. We appreciate your feedback.
Kind Regards
Warmup
Anton was incredibly helpful and…
Anton was incredibly helpful and patient - thank you!
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that you found our team member helpful and patient. Thank you for your positive feedback; we appreciate it!
Kind Regards
Warmup
Top quality customer care
For a non tech person I was having great difficulty setting the tariff on my bathroom thermostat . Harley, with the patience of a saint, talked and walked me through the process with kindness and consideration and is to be highly commended for his empathy and customer service skills.
16. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that you had such a positive experience! We appreciate your highlighting the assistance you received with your thermostat. It's great to know the support was helpful and considerate. Thank you for your feedback.
Kind Regards
Warmup
Fantastic technical support
Fantastic technical support. Clear and precise instructions and advice.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that our technical support was helpful! Thank you for your positive feedback and for sharing your experience with us.
Kind Regards
Warmup
Thermostat and WiFi connectivity
My issue is with the wi fi thermostat. I recently changed my IP address which means the facia has to be removed to scan the QR code enabling heat management via the app. Warmup constantly tell me the QR code should be on the facia which it isn't. They then tell you to lever the facia off with a sc rewdriver to scan the QR code on the inside which might crack the screen. This year I haven't used my underfloor heating as you can't turn heating on via the app without scanning the QR code. How ridiculous that the app does not make provision in settings for changing IP address. The support team are downright rude and unhelpful.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
Hello,
Thank you for your review.
We do not currently have any emails logged under your name i'm afraid. If you require direct assistance, please email uksupport@warmup.com with your contact details, and a member of our technical support team will be happy to help further and we will ensure you get back up and running.
The Warmup Element thermostat is supplied with a primary QR code located on the front fascia, labelled “Do Not Discard.” This label contains the device’s unique pairing information which is required for securely linking the thermostat to the MyHeating app during initial setup and whenever the Wi Fi network configuration changes (e.g., new router, SSID, password etc…)
If the front label is removed or misplaced, a secondary, permanent QR code is printed on the rear housing of the thermostat. This serves as the backup registration method and ensures that app pairing is still possible even if the external label is unavailable.
The fascia is designed to be removed without any force on the display panel itself. The unit incorporates a release clip located on the underside; inserting a flat head screwdriver into the designated slot disengages this clip. Once released, the fascia lifts away cleanly.
Damage can only occur if the screen is pulled outward without first releasing the retaining mechanism.
It is also important to note that the thermostat remains fully operational as a standalone controller. All heating functions — including temperature adjustment, scheduling, and manual override — can be accessed directly from the unit on the wall until the app connection is restored.
Kind Regards
Warmup
Great service
Harley Smyth was extremely helpful and knowledgeable. He took the time to explain the issue and help me resolve it by talking me through what to do on the phone. Really pleased with the service, thanks
14. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that you received such helpful and knowledgeable support. We appreciate you taking the time to share your positive experience with us.
Kind Regards
Warmup
Technical support
I had a couple of issues during the setup process so I called the helpline number. The technician I spoke to (Anton) was amazing. He patiently walked me through the process and was very quick to resolve my issue. Anton is a real credit to your company.
12. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that the technician was helpful during your setup! We appreciate you letting us know about your positive support experience and that the issue was quickly resolved.
Kind Regards
Warmup
Harley was very patient
Harley was very patient, let me take my time and sorted the problem. Excellent service
13. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that we provided excellent service and were patient in resolving the problem. Thank you for your positive feedback!
Kind Regards
Warmup
Great service
Great service. Explained the fault and provided a solution and explanation supported by a full tech report
11. Januar 2026
Antwort von Warmup UK
We're happy to hear that you received great service! We appreciate your positive feedback regarding the fault explanation, solution, and tech report.
Kind Regards
Warmup
Rang up with a small issue that I…
Rang up with a small issue that I couldn’t sort out, using my email Harley was able to immediately look at my heating system and identified what the problem was (user error🤦♀️). I was able to rectify this whilst on the phone, fantastic service.
9. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that we could quickly identify the issue with your heating system! We appreciate you taking the time to share your positive experience with our service.
Kind Regards
Warmup
Great customer service
Being able to speak to someone who was clear to understand, knowledgeable and friendly. Thank you Anton.
8. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that you had a positive experience with our team. We appreciate you taking the time to share your feedback with us!
Kind Regards
Warmup
Excellent tech/customer support
I had to change my e mail and was struggling to update my app to get my heating to work. Harley was knowledgeable, kind, efficient, patient and proactive. It took several attempts at my end and he understood that I was getting frustrated. It’s when things go wrong that it’s important to have chosen the right product and company and I was more than satisfied. So often it is a chatbot that deals with the customer and I’m so grateful that Warmup have Real Humans!!!Thank you again Harley.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that our team member was so helpful during your email update! We appreciate you highlighting their knowledge, patience, and efficiency. It's great to know you were satisfied with our support. Thanks for your feedback!
Kind Regards
Warmup
Clear capable friendly
Clear, accurate support and friendly with it. Dealt with the technical issue very capably and clearly. Thank you. Thank you Anton!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that the support you received was clear, accurate, and friendly. We appreciate your positive feedback regarding the capable handling of the technical issue.
Kind Regards
Warmup
Warm up thermostat support
I had a problem with my warm up thermostat as the floor wasn’t heating sufficiently. I called up warm up technical support and spoke with Anton and he did a great job of walking me through how to reset the thermostat despite not being very familiar with thermostat. He worked things out quickly and efficiently and was very helpful. Thank you anton!!!
7. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We're happy to hear that our technical support was able to resolve the thermostat issue and provide helpful guidance. We appreciate you taking the time to share your positive experience with us.
Kind Regards
Warmup
Very helpful
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
Thank you for your kind review.
Kind Regards
Warmup
An excellent service
I am a technophobe and was dreading making the phone call for technical support with my warmup thermostat. I should not have worried Anton was very patient with me and talked me through how to change the settings. I would not hesitate to call again if this does not sort out the problem.
An excellent service. Many thanks
5. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Warmup UK
We appreciate you taking the time to share your experience. We're happy to hear that the technical support was helpful and patient while guiding you through the thermostat settings. We are here to assist you should any further issues arise.
Kind Regards
Warmup
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