WANDERDOLL Bewertungen 

Excellent customer service, I reached out to the team regarding my order and Olivia got back to me very fast and resolved my problem

Gary, the customer service manager responded swiftly to my enquiry and came up with a resolution that meant that I was not out of pocket and was able to return my items with no issues. Really easy process and attentive customer service, thank you Gary!

Great experience with Wander Doll. Gorgeous dress and their customer service were brilliant at helping me out when I ordered to the incorrect address. Gary was a star!

Amazing customer service!

I have ordered a dress on pre order for the 7th of September however needed to know if it would arrive to me before the wedding I needed it for on the 11th, they emailed me back within 2 hours advising they will upgrade my shipping to next day delivery so I’ll receive it in time!

Couldn’t be happier thank you xx

What great customer service from Gary. I emailed to ask if my pre ordered dress would be able to be shipped before the expected delivery date as I really needed it for a wedding. I was contacted immediately and they shipped it out for next day delivery.
Well done Wanderdoll and Gary for providing such excellent customer service :-)

I had an excellent experience with Gary from Wanderdoll’s customer service team. He was incredibly helpful, responsive, and made the entire process so easy. He addressed my concerns quickly, kept me informed, and went above and beyond to ensure everything was resolved. It’s rare to receive such attentive and genuine customer support these days, and Gary truly exceeded my expectations. Thank you for the outstanding service, I really appreciate it!

Would highly recommend purchasing from wanderdoll the quality of there items is absolutely amazing customer service is so helpful in particular Gary was absolutely amazing and so so helpful any queries i had he dealt with very promptly and professionally will definitely be purchasing again
Aisling

I was really excited to receive my dress as it was absolutely beautiful. Unfortunately, it was much smaller than expected, so I exchanged it for a larger size. Even the larger size didn’t fit, so I returned it.

The dress was only tried on for around five minutes and was returned in excellent condition with the original material band still attached. After about a week, I received an email saying my return was being processed, so I assumed everything was fine. I was then surprised to receive another email saying my return had been refused due to “debris” and that the dress was being sent back to me.

I’m genuinely disappointed by the outcome, especially as I’ve never had any issues with Wanderdoll before. I had planned to use my refund to purchase another item, but this experience has completely put me off ordering again. I feel the decision was unfair, particularly given how briefly the dress was tried on and the lack of any evidence to support the reason for refusing the return.

It’s such a shame because the clothing is lovely, but unfortunately this experience has left me feeling let down.

The pictures are not of the dress I sent back , they simply can’t be . I only tried it on . I don’t own any white glitter. I have read other reviews where unfortunately you have refused refunds with bizarre reasons. I have now contacted my card company and have filled out a consumer services form online from citizens advice. I have taken photos of the returned dress and the packaging . I look forward to their findings. I can’t afford to waste money sadly. Also just to add I paid for the postage to exchange and return so it wasn’t free.

I contacted the customer service team and Gary was kind enough to help me. The response was prompt and professional, made my experience with Wanderdoll that much better.I have previously ordered from here and would definitely recommend.

This company is the worst company ever. I purchased a few dresses from them. The total was $360. I ended up paying over $170 for shipping and import fees. When I received the items, they were used with makeup stains on the them. How are you selling dresses over for $100 and sending used items with makeup stains and smells like perfume. It’s so disgusting and inconsiderate. It’s such an inconvenience for me because I purchased the clothes for my birthday. Please stay far away from this company. The clothes do not look like what they do on their Instagram. It’s has been a nightmare dealing with them. They don’t care about you as a customer and are very dismissive. I never again buy anything from this company again.

After posting my review. The company responded lying about items being returned to me. They’ve never offered any help at all. I sent picture 12 minutes after receiving the damaged items that had makeup on it. This is a horrible company. Again, please don’t spend your hard earned money there. Stay away!

I received a birthday promotional email stating my discount code “Expires 30 days from the date received.” When I tried to use it within those 30 days, it didn’t work. After reaching out to the customer service team they stated it expired after 21 days.

Instead of acknowledging the misleading wording or apologising, customer services blamed me for using an “expired” code, despite me relying on the expiry date stated in their own email.

If you advertise an offer as valid for 30 days, customers should be able to trust that. Poor customer service and a refusal to take responsibility have left me with little confidence in Wanderdoll’s compliance with the advertising standards.

Didn’t disclose there would be an import fee, then said that it would take over a month for a refund because I didn’t want to pay the import fee. Disputing the charge. The import fee was $70 USD for an $150 dress.

Always loved my outfits from here !!!! Olivia especially has also been so helpful with my recent order. Thank you

I’m wondering if anyone is ordering from USA because I just made my first order (have not received it yet) and I paid for shipping which was $25 but then I received an email from DHL that I have to pay for custom fees another $60. So just to be clear the shipping costs 50% of the price of the product for me it was $85. Whatever I ordered was only $130. Should I know that in advance no way I would order anything. The site vaguely states something about import taxes may apply but nothing indicates what the price will or might be. Also once you find out that you have to pay and if you want to cancel you will not get refunded for shipping. And if you want to return you will not get your money for customs. I’m hoping I will enjoy whatever I ordered because it’s my first and last time buying anything from here.

*Just received the most beautiful dress I’ve ever owned and experienced amazing customer service!*

I was lucky enough to purchase the beautiful Rayne dress on the evening of its launch. I ordered through Shopify and, although my purchase showed as confirmed, I didn’t receive an email confirmation. I contacted Wanderdoll just to check that my order had gone through on their side.
I completely understand that the team must have been incredibly busy at the time, having just launched the Sol Calor collection. Nevertheless, Olivia responded to my query so quickly and reassured me that my order had been received. She also explained that the dress was a preorder item, which had been clearly stated on the website. She was so kind and friendly throughout - so thank you so much, Olivia!
Fast forward to today and my dress has arrived - it is absolutely stunning! It is honestly the most beautiful dress I’ve ever owned, and I cannot wait to wear it in a few weeks time.
To make my experience with Wanderdoll even better, I also received a thoughtful email thanking me for my patience while waiting for my dress to arrive. I thought this was such a lovely touch, especially as the dress was more than worth the short wait.
I’m so impressed with this brand and can’t wait to shop with them again. Thank you so much to Olivia and the entire Wanderdoll team x

I got in touch as I was missing part of my order - turns out it wasn’t missing and it was in pre-order but the lovely Olivia helped me out and made sure I still got my item in time for my holiday! Can’t thank her enough xx

Terrible experience.

I placed an order on 2nd July after receiving an email confirming that it had been dispatched. I was looking forward to receiving it before my holiday.

After several days with no tracking updates, I contacted customer service and was told to wait a few more days for the tracking to update. I did as advised, but nothing changed. I emailed again and received no response. When I eventually heard back, I was told I would need to wait 14 days for the tracking to update.

After waiting 16 days, I contacted them again, and unsurprisingly, I’ve still had no reply.

Throughout this entire process, there has been no apology, no meaningful communication, and no attempt to resolve the issue. I have repeatedly requested either my order or a refund, but neither has been provided.

I am now £138 out of pocket with no parcel and no resolution. This level of customer service is completely unacceptable, and based on my experience, I cannot recommend this company.

I was waiting on a dress I needed for a holiday that wouldn’t be back in time. Olivia the person I was speaking too made sure my delivery was upgraded so I’d receive my item in time. They were brilliant! X

Amazing customer service received from Olivia who responded to my order query. My order was delayed in shipping and she offered next day to ensure faster delivery. She was super friendly and fast to respond. Thank you.

Olivia from the customer service team was really helpful and clear in her response. I'm grateful for the speed of the response and please with how polite she dealt with my query. Great customer service makes all the difference.