Virgin Bet Bewertungen 

I am very disappointed with how Virgin Bet handled my responsible gambling complaint.
I experienced significant and rapid losses over a short period of time, yet no effective intervention took place. When I raised concerns, the way my complaint was handled felt cold and dismissive, which added further distress.
Although I followed the full complaints and ADR process, at no point did I feel supported or treated with empathy. The overall experience left me feeling unheard and dehumanised.
Due to the seriousness of my concerns, the matter has now been reported to the Gambling Commission, and I am also raising this with my Member of Parliament.
I hope Virgin Bet reflect seriously on how they support customers experiencing gambling harm, and how they communicate during the complaints process.
I did contact Virgin Bet directly and followed the full complaints and ADR process. Unfortunately, the outcome did not adequately address the responsible gambling concerns I raised, nor did it reflect the level of care or empathy I would expect when a customer is experiencing gambling harm.
This is why I chose to share my experience publicly. My review reflects my genuine experience and I stand by it.

Rigged!!!!

Got an email today after winning £1 on FIVES. They blocked me from using promotional stuff and free to play games. Didn't do anything wrong. Seems like they'll throw a fit if they have to give money to people. Just close your accounts people.

Absolutely disgraceful site got a email banning me for no reason only used it to play fives. Well stick your betting site I'd give you no stars if possible

Received an email saying my account was restricted with no explanation given and I have not breeched any of the terms of use. Spoke to agent Emily H on live chat who provided no further answer and when I asked to close my account as no resolution was received, she ended the chat! Rude and unprofessional. Quick to take your money but don’t want to pay out so restrict account without good reason!

Enjoyed VirginBet for many years, then out of the blue an email tonight telling me I'm gubbed. I'm slightly up for this year with them but nothing outrageous. I'm sure I'll get over it!

Made a new account and lost £150
Worse experience I've ever had on a gambling site

Loyal customer, never had any issues, until the last few days. Virgin bet quickly take your deposits but can’t settle a bet within 1 hour. It’s still not settled and currently 26 hours and going. Absolutely shocking

Bet £10 Football bet in an offer to get a £5 free bet for a match the next day. £10 bet lost and £5 bet credited. When trying to use i found my max stake had been set to 0 so I can’t use it.

It’s only a fiver but it’s the principal of not honouring a bet made

Bookies welching on bets .. Be warned this company is filth

I was lucky enough to win £800 on a 20p stake. However since then I have had anything on that game or another game in £150 all whilst on a 20p stake so thats a lot of spins. Bonus rounds are less frequent and dont pay out anymore. When I was first using the app, I was winning left right and centre. It seems as if it was actually just a plan to draw me in and stake higher. Grateful for the big win of course but I am sceptical about using this app anymore. Cheers

Coming here to say I took the free spins as I like the slots. I won a bit and have had absolutely no issues on the slot side which is all I play. In fact I prefer it to most of the other sites I have played slots on. Deposit and withdrawals are quick.

The slots seem to have decent RTPs at least in my experience. Just thought I would leave some good feedback amongst all the bad reviews as it's in no way been my experience at all.

The shit site won't even load anyway another piss poor scam how is this shite even allowed to operate thieving parasites

It's all setup

before you sign for a promo with these wastful site of money and time play your sport but dont you jump on the slots as they are ridiculous i played many spins and all i win of 25 spins at 70p is £4.04 rubbish pay and the games are boring as they dont want to pay so you hardly see the features

Offered promotion when joining then make it very difficult to get it.
Dont fall for trap to get free spins not worth the money stay clear

Virgin Bet are absolute Thieves...
They rigged your account so that you cannot win anything...
They just take your money happily but you never have the ability the win anything..
Please stay away at all costs

Please do not bet with Virgin Bet, they only want losers. I bet with Virgin Bet for 2 months and was £80 in profit and received an email that they are limiting my account so that I was ineligible for any promotions and max stake would be 1p. They do not want anyone who may win money.
Every experience I have had with Virgin has been a disaster, had their TV and broadband in the past and it was a terrible experience.

Apaulling site, no way of winning anything! Avoid.!!

It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines the results, but compared to some casinos, you have the lowest RTP, where Fluffy Favorites has over 95%, while yours is 93%—it depends on you. That's why it's so hard to win anything with you.

I am appalled by the lack of integrity and customer service of Virgin Bet. I signed up during an offer period, and after I had placed a deposit and and made a bet, my account was immediately disabled meaning 1) I could not live monitor the bet, and 2) I did not receive the bonus. I wrote to customer service, and in 2 responses from agents called Onsi and Joseph was told that the decision was final, my account was blocked, but that no explanation would be provided. Virgin Bet is a scam, and not a reputable business. I did not lose a lot of money, so am sharing this out of principle a because the lack of care, and flagrant abuse of terms and conditions from Virgin Bet has been abhorrent. Please do not make the same mistake that I did. Following this review Virgin responded, again pointing me to customer service who refused to provide information, and linking to a terms and conditions page with no information. VIRGIN BET IS A SCAM PLEASE DO NOT USE IT.