Vines of Redhill BMW Bewertungen 

Comfortable wait while service and MOT was carried out and recall maintenace was done quickly to save me another journey in the near future.
Staff were helpful and courteous.

Appalling customer service and sales team.
After eventually complaining to their CEO I received this reply:

From the information you have provided, we have fallen short of the standards of communication and customer service that we expect. I am concerned by the number of times you contacted us, the repeated promises of callbacks that were not fulfilled, and the lack of clear communication regarding the vehicle you were interested in.

Spend your money elsewhere.

Really happy with the service I received here. I took my car in for a brake fluid service and everything was handled quickly and professionally. The staff were friendly and helpful, and the whole process was straightforward with no hassle. They also cleaned my car without request.

Took two cars to Vines Redhill last week.
Louis in Service was excellent, anticipated our needs and gave very prompt service
Both cars fixed on time and to estimate, seamless procedure with loan car
Louis is a pleasure to deal with

The service receptionist was extremely impolite and as a customer we felt very undervalued and disrespected. Our car was not washed and the interior of our car was left in an unclean state.

From the service booking to completion, the process was very smooth and the staff were informative, helpful and courteous.

Hi, I do not usually give reviews. My experience this time was not really to do with your people but my shock at having the MOT and service come out with a total bill exceeding £3000. i believe that it was all due to a pothole that i had the misfortune to drive through locally some weeks ago.
The NSR tyre suffered worst, i thought, and i had to have a new one the same day.
I am still trying to get the council to contribute towards the cost but they are just intransigent.
The MOT however uncovered further damage to the NSF including shock absorbers and other thrust struts etc. Vines were good at letting me know about the escalating costs as they were discovered but i was still without the car the day before we went on holiday in the car to Cornwall. It drives well again and am interested to see what the council's insurance company have to say. No doubt something like "prove it"!

My car was due for MOT they called to arrange the date very professional and they found a fault and ordered the parts booked the car back in to do the repairs

Very efficiently run service department, the work requested was all carried out and the car cleaned. Great Service

Dean was very fabulous in dealing with my car issues. Thank you as always.

I have Berry on my doorstep - but still choose to travel 15 miles to Vines Redhill - Tells its own story really

Sunroof stopped working, I was offered a same day appointment but went for the next day. The issue was fixed before I could finish my coffee. Just a reset. Thanks to Kieran and Eleanor in the service team and the tech who sorted it. Job done, no charge 5*

Good communications! I was kept in the loop whilst the car was at the garage. My car was returned clean with a successful MOT.

Issue dealt with quickly - friendly helpful staff.

Another 5+ star review from me
Great communication from Louis (sorry if I spelt that wrongly)
My car is almost 20 years old so is becoming a classic and they take as much careful care as I do.
Always saying if I need some work done and the cost but also telling me I don’t when I think I do - they are the experts I am just an over cautious owner
My favoured possession in their hands - my mind at ease! Thank you

My appointment was handled politely and efficiently. I suppose my only comment would be that loan cars, that used to be complimentary, are now charged at £30. Never used to. Car was cleaned, which is always a nice touch. All in all I’m happy with the service provided.

Had MOT done, luckily no service items due, washed and vacuumed car fairly well

First class service highly recommend