Village Hotels Bewertungen 

Service from Ania is always 5 star. They go above and beyond to look after you.

Thank you so much, see you again soon.

I received an email saying that they look forward to my stay at their Basingstoke branch to which I had not booked. Upon looking at my account and emails, there was no booking visible or booking confirmation for me to cancel. I responded to that email immediately to confirm there should not be a booking, perhaps it was mistakenly emailed to me and to cancel any booking they had on record for me, if there was, to avoid money being taken from my account. The next day £135 was taken from my account and an email response completely ignoring what I had said, saying they’ll resend the booking confirmation to which I still didn’t receive! I am now getting no response from them regarding refunding my £135 for a stay that I did not book or use! I have never had any issues with The Village previously and have always rated their hotels but this instance has put me off for life. They’re a scam and I’ll be taking this up with my bank in hopes I can get the £135 returned to my account.

Due to the cancellation of all flights at Heathrow airport on the 21st of March, 2025, I was not able to get to the Village Hotel at Aberdeen. Hence, I called in on the same day of arrival to speak to the reception to explain my predicament so as to suggest either refund for the day off or reschedule.

However, the number I called on the Village Aberdeen website doesn't even belong to the Hotel but the Central Operation whom I spoke to and said I should speak to the Reception when I get in the next day and would also drop a note on my booking about my late arrival.

I got in on the 22nd to speak to the receptionist and the manager but they were like there won’t be giving me any refund on the booking but later ended up to agreed to refund me 50% off and my breakfast. I tried explaining to the manager, it was not my fault and that I deserve a full refund but she advise me to tell that it’s against their terms and conditions and didn't show empathy.

It's really disappointing and unfair to treat a first time customer this way because I booked the hotel on promotion and made sound like it's my fault that I couldn't meet up. Therefore, the reason for my 1-star because of the lack of empty shown to me in this scenario.

Now, I have received an invoice saying otherwise that does not agree with the partial refund allocated to me.

I went for tea and cake at the Village Hotel, Cardiff with my parents after we'd had a really tough day. We were shown such kindness and generosity from Christian behind the bar. My family and I would like to give a huge thank you to him. He restored our faith in kindness from others on a day when we really needed it. Thank you so very much x

Just had a brilliant weekend at st David hotel near Chester
One person really made are weekend a lovely member of staff named Emma always smiling and happy to help she is a star

Leeds south, really enjoy going staff are amazingly friendly, helpful and always cheerful. Joined with my friend and gave us an offer for joining really appreciated it.

Don't trust this gym we signed up as a membership and wanted to cancel after we only went once they wouldn't let us cancel and kept charging us for 4 months we haven't even been going and their still charging us.... Bad gym you should be able to cancel whenever you want. Now we have a debt company continually calling everyday because we missed a payment 120 for 2 people rip off that we can't cancel avoid the village hotel in Leeds!!

Absolutely shocking experience at Village Hotels Bury. Arrived at 11 PM after a five-hour drive, only to find out they had overbooked and had no room for me, despite my confirmed reservation. No prior warning—just left stranded late at night. Staff were unhelpful and unapologetic, offering no real solutions. Had to find my own hotel 30 minutes away, and was told this happens regularly. Completely unacceptable—avoid this place at all costs!

Had a breakfast while attending the Hyrox, wonderful warm and welcoming staff members greeted me, super helpful and accommodating. Thank you Evie and Morgan for making a simple breakfast so awesome!

If I could give it a zero I would.
Firstly... lady on the till short with black hair up in a pony. Terrible customer service, rude and doesn't listen at all. I ordered 3 coffees, two iced and one hot. All white mochas and asked for blonde roast. What I got was milk with ice and syrup in one, no cream and the other two with signature coffee. When I asked for the staff to put some coffee in, she told me the machine told her the coffee shot did come out. Staff need more training as they don't know their basics, all mochas come with cream it's not difficult. Maybe some customer service training would be beneficial as well. So so disappointing.

Village hotel Cardiff
After a 6 hour drive we were given a dirty room (what looked like Greggs pasty all over the carpet)
Left are bags in room and came downstairs to bar to get drinks and food.
Husband stood at the bar being ignored as an intoxicated couple were returning a glass of white wine.
Finally got served however the same couple were then taking illicit substances and when I was having a cigarette outside then watched the male collect more from a golf who pulled up outside the front of the hotel to serve him.
Complained to reception staff as I had my children with me and nothing was done.
Decided it was best to go up to the room and order from there.
Food came and was missing half the order and the glass of white wine that was being returned at the bar earlier covered in bright red lipstick was brought up to us instead of a clean fresh one that we ordered. The young lad that brought it up was smirking as if the bar staff had a good laugh as it was unmissable.

My husband then went mad! Down to reception and admittedly raised his voice however then followed up to apologise as he didn’t mean to upset anyone. Was furious with the treatment so far. This was accepted and we were told they would comp the food and a set of drinks. When husband went back to the bar was then told by the older gentleman behind the bar that he will get nothing as (he’s not even a local or from here) we have Manchester accents and was told that we wouldn’t be getting drinks from him. We then went back to the room as a different member of staff made the drinks and brought them to the room.

Whilst in the room the room above us was banging/running from one end of the room to the other, I asked staff multiple times to ask them to stop. They didn’t do this.

Being disabled and not realising how far a walk the room the would be, in the morning I asked if I could be moved to an accessible room only to be told the disabled rooms are the same distance away. So I asked for a room closer to reception to be told they were now fully booked.
I asked that as soon as we are gone the room is to be cleaned and was promised this would happen.

Had a call midday by staff asking if we still wanted to come back or just check out. I informed them we would like our second night that was paid for and double checked that our room was to be cleaned for our return.
I was told it would be.
Came back to a dirty room! no one had attempted to go in and couldn’t even put fresh towels outside the door. (I think this was hoping I would have enough and just leave)

Spent both nights in tears, begged staff for help

Before my accident making me disabled I spent COVID doing 12 hour shifts making sure the north west village hotels were secure as a subcontractor via Showsec.
I really wanted to stay as a guest as the hotels looked amazing but was unable to until this weekend just gone and Iv never been treated so horribly in my life.
I will NEVER return to village hotel me and my family were treated like scum. 2nights in tears for just short of £200. Disgusting

Great hotel village Bristol. Gabriel in the bar was excellent very happy with service

I stayed over in Jan 25 and was woken up at 5 in the morning with water coming through the ceiling. No problem with this as things happen.
No apology, no sorry no email to apologies, nothing!! they completely wipe there hand with this.
I footed the bill to get my clothes dry cleaned !!

I stayed in Maidstone and was disappointed by the shower which didn't work first time along with the TV which wouldn't tune to any channels. I stayed there two nights and although they fixed the TV on the first night, they couldn't fix the shower which didn't work on morning one and was intermittent on morning two.

On night two I found a Sweaty Betty London bag in the room, which seems to be a leggings company that isn't linked with Village hotels. I guess the room wasn't tidied and cleaned as thoroughly as people might expect.

Although I didn't ask, they did let me know on day two that they couldn't relocate me as the hotel was fully booked.

This hotel chain uses its quirky designs and gym/pool facilities to pass itself off as a 4 star hotel but there are many things it needs to improve on. Staff who checked me in were very friendly and explained what to do, pub seemed quite nice, however, when you start making your way to your room, that's where things start going downhill. Only one lift (at least at the Warrington branch where I stayed) so lots of queues and ended up lugging my stuff up the stairs. Room itself was nice, clean, cosy and modern but I paid extra for a bigger Club Room and to me it seemed about the standard Premier Inn room size (if not a little smaller) with the added bonus of a "couch" style chair for sitting on. I ordered room service as I didn't feel like going out to eat that evening, this is available between 5pm and 9:30pm and while the food itself was adequate, drinks options were very limited and mostly alcoholic. No phone in bedroom so had to order via a sketchy website and use their glitch live chat service if you need to ask anything, I found this very substandard. Then, the fire alarm went off at 10:45pm due to a fault, due to my autism (which makes me terrified of alarms) I felt unsafe continuing my stay and had to check out early and come home, which the night staff were understanding about. Possibly due to the rate I selected, I received no form of compensation or refund for my remaining nights and breakfasts, which would have been greatly appreciated. Additionally the website was slow and glitchy, which made the booking process a pain. Overall, it's a 4 star hotel chain with 4 star amenities but substandard services and website. I'm sticking with Premier Inn in the future.

I see clearly WHY this hotel/gym group has such a lousy rating!!
They employ incompetent people with huge ego’s, that is not a way to run a business that deals with people!
This is my experience of the hotel in Elstree Watford Christmas Eve, this was sent multiple times to head office WHO are way too busy to respond…this kind of discrimination is appalling and deserves to be addressed!
I submitted proof of all stated in the email, yet two months later radio silence!

Hi customer services,

I will start by wishing you a happy healthy new year.

Your hotel is a meeting point for me and my friends a few who belong to your health spa too,
we usually meet for a coffee, breakfast or lunch.

Today 24-12-24
I came to sit in peace and quiet to enjoy meeting my friend…we did for virtually 2 hours over coffee and breakfast, it was particularly enjoyable for me as the past few months (years) have been very very difficult!
I have blood cancer and part of my care is my sweet little dog (Who is not an ounce more than 2 kg!) she has been made my legal support dog by the GP.
During the two hours my tiny dog who was extremely quiet, she was adored by all that passed from adults to tiny children, all the while I enjoyed two pleasurable hours in your foyer.
That is until an extremely rude member of your staff came over telling me that we were not welcome there and we had to leave that moment.

That is when I presented her with my card and offered her to take it to photo copy and find out on line its validity.
She proceeded to tell me my dog was not a blind dog, that being all you allow into the premises.
I again reiterated there are MANY disabilities that qualify which is when she got rude and told me I was banned, at which point I told her to buzz off and that I was collecting my things and we were leaving anyway.
I noticed at that point she had gone back to the main desk and was pointing in my direction talking with 3 huge men from your staff.
I went over on my way out pointing at maria asking her for the contact details of head office to be written down for me at which point I was told to go by maria and one of these men to go and look on the Internet.

A few enjoyable hours were ruined by this utterly rude lady who behaved like a cocky peacock all of which was not warranted, nice or necessary!
What she did is also contravening law, I told her this gently and to go properly check before behaving in a heavy handed rude manner.
Bonnie my adorable companion was barely noticeable, quiet sitting on my lap, I have to say if you have incompetent people like maria in management positions running your hotel you have serious problems!

Yours sincerely,

The customer service was exceptional.
All of the staff were very friendly and made you feel very welcome.
Charlotte on reception was very friendly and left me a birthday card and balloons in my room :)

We was supposed to go to the Walsall branch Birmingham but couldn't go due to illness we did notify them of this and asked if we could rearrange for another night but they would not bend over at all it was our 25th anniversary as well I was so upset but this hotel would rather 2 people ill spreading germs all over hotel rather than let us change date luckily we didn't do that had more respect for others but will not use them again very very poor customer service I would avoid!!!!

Absolutely disgusting customer service.
Hotel booked but unfortunately can not make it due to personal reasons which came up.
No refund but expected to book another date within 30 days otherwise will lose out on money.
Customer service shocking. Asked if could change to a different hotel but can not do that either.
One closer to where I live but can not do that either. Yet I have given enough time to fill the date I had booked for.

They don't have no care or passion to help people all they care about is taking people's money and not helping.

I wouldn't even give this company 1 star.
Dread to think what the customer service is like at their hotels if management can't give good customer service.

We have recently joined VWorks in Village Hotel Cardiff and are so impressed with the level of service we recieve! Aaron in particular has been absolutely brilliant, really friendly, knowledgeable and approachable. He provided lots of information on the various joining options and meeting room hire before we joined. He goes out of his way to go above and beyond to build great relationships with all the VWorks users, making it an enjoyable, relaxed and professional place for us to work. We would recommend it to anyone looking for a place to work or cowork and highly recommend speaking to Aaron.