Village Hotels Bewertungen 

Stayed at Village Newcastle. The company took 2 incorrect and unauthorised payments from my card over the weekend. I asked them to rectify these twice. First time I received an apology and was told it would be sorted. Second time I did not receive an apology and I felt that the member of staff was quite confrontational from the outset. I was told they have the right to take any payments they wish as part of their T&Cs. The duty manager did acknowledge that these were taken in error and said she would refund the incorrect amounts but wouldn't give me a receipt or email confirmation so that I could check this went through correctly. I was then told I didn't need this as the company wouldn't try to steal from me. I had not suggested anything of the sort, but I also wanted to have a record that it had been rectified. I am waiting for the payments to be refunded which could take up to a week. This has added a huge amount of unnecessary stress and upset to our weekend away.

I visited the hotel restaurant in Beeston Nottingham for brunch.
Paying £10 each for two minute dishes comprising 5 fish fingers and a dip along with 3 small pieces of chicken and a dip. No salad and served in tiny dishes. Food tasted ok but hardly qualified as worth £10 each. Would definitely not recommend having a daytime snack there.
Anywhere else will be better value for money.

Just tried to book a stay in one of their Hotels filled in all the information, authorised the payment on my App, then was told they couldn’t authenticate my account and to try another payment method. Tried again and the price had gone up by £30. What annoys me most is they blamed my card when it was their fault. Never Again.

Booked a room on their website. Was charged to my bank account. The booking has not been made. Gave them a call, they can't find the booking in spite of me paying for it. Was promised a call back to resolve, no one has contacted me. I'm now stuck - out of pocket and no room booked.

I use the swimming facilities very regularly but the lack of hygiene at the pool is deteriorating. A big group of gentlemen, also regular users, use the sauna and walk straight into the pool to wash off the sweat. One even takes the towel that he uses in the sauna to dry off sweat, to the pool to wash it! Invigilating staff do not even notice this behaviour. I’ve raised the issue with desk and shift manager staff but nothing has been done to change this behaviour.

We went to village Blackpool and had a brilliant time we booked into the hotel and took our stuff to the room and then proceeded to the pool and sauna which was great.Later went to the bar and grill and enjoyed our good afterwards went back to the room for good night sleep and got up for breakfast which we enjoyed great stay shame that the Village hotel Wirral cound be as good.

After 20 days of chasing up a cancelled room and taking to 3 separate individuals; none of whom felt it necessary to inform me of how my issues were being resolved (Village customer service and the hotel at Leeds south itself)I’ve finally been given an apology and a refund.

My initial phone call to cancel was due to unforseen circumstances which the lady understood, agreed and checked it was ok to refund and cancel, relieved and relaxed assured all was sorted.

8 days later no refund and no call to explain ! Spoke to an advisor (zillah) via email who didn’t help and took up to a week to reply.

So rang the hotel direct, was told I’d be called on Monday - guess what? No phone call.

Emailed zillah again asking for an update, in the meantime I raised a bank cancel of the payment as I’d grown tired of waiting for a phone call or an email.

Absolute lack of care for the customer and 3 people along the sorry chain of events have; from a customer service pov been nowhere near the standard I’d expect from a chain of hotels.

Caveat the refund, communicate, value the customer and respond efficiently and effectively as a prerequisite.

Very disappointed- will avoid and ensure colleagues and coaches who travel the country avoid also! We had a 30+ booking in July as an academy i am involved with have a tournament in Sunderland, we won’t be staying with VH

Ben

stayed at the farnborough branch a few days ago with a friend (fwb), second time staying at this hotel and have to say it was a pretty decent experience. Only thing i could complain about is the staff members talking loudly in the hallway very early in the morning

Amy baker shocking response booked and no one cared !
Brought my daughter down stairs to swim around 5 pm after spending over £280 a night no one cared told sorry our guests don’t want any kids this time
Offered a free swim in morning couldn’t wait to leave NOTE lady who runs gym reception really needs looking at I was told by lady on checkout they have many complaints about her horrible

Village hotels are modern, well designed and comfortable. Their swimming pools and sauna are good. However, their back office systems are not fit for purppse. I initially booked on the village rewards app. I was only able to book for 1 person and 1 breakfast, not 2 people. 1) The app is flakey.
Then i got a phone from village asking if i need to do any changes .. i asked to book for 2 people with total of 2 breakfasts. 2) when i arrived at the hotel i had to check in myself. Why do i have to do this? Didntvlike this. The staff should check in for me.3) i was presented with a bill for £60 .i said ive already paid whats this four? They replied they had 4 breakfasts on theit system. It took them 20 minutes to fix the issue. Stressful experience. 4) when i came down for breakfast the next day the guy at the desk said i wasnt on their system. He had to go to the main reception to check. The breakfast was good. I should also mention that village managed to screw up my booking a few years ago at the portsmouth hotel. The receptionist was rude after a standing argument for 20 mins the nanager came and apologised. Stressful. Anyway ive identified 4 major failures in back office systems. I normally charge out my time for consultancy but you got it for free.

Turned up at 20;15 for my two day stay only to be informed that my reservation had been cancelled - informed it was due to a leak but no other details provided.

They informed me they had booked me into a hotel near the airport which was a 15min drive away and, almost, exactly where I had commuted from. I asked why they hadn't contacted me in advance to inform me that my booking had been transferred and was informed they had - I said this wasn't the case as no missed calls and they then told me they tried to contact our travel company (despite having all my details on their system).

I understand issues occur (still not convinced I was given the full story) but it is how you deal with them and customer service was shocking - I have written to customer services and no response/feedback in 10days.

Will not be using Village Hotels again as they simply don't know how to treat their customers.

Your hotel is a meeting point for my friends and I a few of them belong to your health spa, where we usually meet for a coffee breakfast or lunch.
On 24-12-24 we came to sit in peace to enjoy a quiet few hours together.
We did for virtually 2 hours over coffee and breakfast, it was particularly enjoyable for me as the past few months (years) have been very very difficult!
I have blood cancer and part of my care is my sweet little dog (Who is not an ounce more than 2 kg!) she has been made my legal support dog by the Doctor.
During the two hours my tiny dog who was extremely quiet and was adored by all that passed from adults to tiny children, all the while we enjoyed two pleasurable hours in your foyer.
That is until an extremely rude member of your staff came over telling me that we were not welcome there and moments to pack up and leave.
That is when I presented her with my card and offered her to take it to photo copy and find out its validity on line.
She proceeded to tell me my dog was not a blind dog and that is all you allow into the premises.
I again reiterated that there are MANY disabilities that qualify which is when she got extremely rude and told me I was now banned, at which point in frustration I told her to buzz off and that I was collecting my things and we were leaving anyway.
It is at that point she had gone back to the main desk and was pointing in my direction talking with 3 huge men from your staff.
I went over passing the desk on my way out I pointed at maria asking her for the contact details of head office to be written down for me at which point I was told to go by maria and one of these huge men that I should go and look on the Internet.
A few enjoyable hours were ruined by this utterly rude lady who behaved like a cocky peacock all of which was not warranted, nice or necessary!
What she did is also contravening law, I told her this gently and to go properly check before behaving in a heavy handed rude manner.
Bonnie my adorable companion was barely noticeable, quiet sitting on my lap, I have to say if you have incompetent people like maria in management positions running your hotel you have serious problems!
I sent head office TWO emails that have never been responded to that in itself says a lot!
I am writing this review as my friend and I once again were having coffee in her health spa we were horrified to once AGAIN witness this girl maria in her full swing drama.
A poor older lady was the recipient of this rude rude girl.
To cap off her appalling behaviour she called the police to have this little “old lady” physically removed…It is blatantly clear a little power in the hands of people like this girl maria seems to go straight to their heads!!

I stayed there 17th to 24th April this year hotel room lovely bed very comfortable but need to do something with headboards breakfast everything cerealsfruit croissants in fact everything cooked spot on loved the button mushrooms great value for money the staff from check in to check out was there for you 24 hrs a day i stayed at the hull location Henry boot way.

Used the pool with my daughter and decided to have a drink and something to eat, i ordered a pizza and some fries which included onion rings. When the food arrived the onion rings were rock hard totally inedible, i asked that they be replaced which they were, they to had obviously been reheated but weren’t has bad as the first ones. So not wanting to make a fuss i decided to try one, big mistake.
I ended up breaking a tooth now I’m expecting to have to pay hundreds of pounds for dental work.

Village Ashton Moss. Men’s changing facilities and showers for the gym are disgusting. Used various gym for over 20 years and these are the worst I have seen. Been going down hill for approx 6 months. They stink, shower cubicle walls are covered in mould, most showers are leaking.

Hotel in Edinburgh is nice, staff are lovely
But only use the pool if your Ok getting ill.
Black mould on the bottom of the pool, Green algae around the underwater pool lights, Water has so much tissue and other stuff floating in it its like snow.
Pool manager says he has years of experience, and its perfectly normal to have black mould and green algae in pools as they have windows in the room !

I've sent written complaints, complained in person and via their NPS surveys about the state of the pool and dressing rooms at the gym in Bournemouth and no action has been taken. It's nasty. Detritus floating in the pool - I use it 3 times a week and I see the same plasters and ear plugs floating every day. I've had painful ear infections from this pool. They don't have a dedicated cleaning team, it's up to the lifeguards - which seems wrong. The changing rooms and showers are usually very dirty - how can a lifeguard clean and protect swimmers? On top of that, it's within their policy to allow people to stand at the end of the swimming lanes in little groups so it's impossible to get a good swim in. Avoid at all costs, this isn't a £50pm gym, it's not even worth paying £10.

Having a short break visiting my childhood home, staying at Village hotel Bromborough. Nice location, good sized room. Very clean and modern. Also forgot how friendly and helpful the locals are... from the night staff who checked us in and showed us to our room, to Tracy in the bar making sure we had fresh milk. She even gave us her own snacks as there weren't any biscuits. Good decision to stay

Visited Starbucks in Swindon, and as always was treated to the exceptional service of Jackie and Hollie. They always make my drinks and food exactly as I like them, and without me having to tell them what I would like. My favourite place to have a warm drink.

1. Check-in and room was adequate. 2. Service in bar/restaurant terrible: ordered a chicken Caesar salad and dessert; the chicken salad arrived with no chicken (!) so had to be sent back and staff had to be prompted twice before dessert arrived.
3. Full drinks menu only available as a HUGE (5 meg) download from a slow and rather difficult website.
4. Booking confirmation leads you to believe gym/pool was included but cost extra.
5. Access to hotel is pedestrian unfriendly with no pavement from perimeter to entrance.
6. Hotel access difficult for wheelchair users, a ramp down to the car park but no dropped kerb to the parking spaces.