Vets Now - Telford Bewertungen 75

TrustScore 4 von 5

4.1

Unit 9, Hadley Centre, TF1 5GQ Telford, GB


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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Staff we very kind and understanding and everything they were doing to save our little dog was explained. Thankfully he managed to recover with the staffs care and quick treatment.

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We took our elderly dog for an out of hours emergency appointment following a suspected stroke. The reception staff and the vet we saw were compassionate and the treatment and advice given was prompt... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 3 von 5 Sternen

Daylight robbery. £300 plus just to see your pet then charge £35 admin charge for any insurance claim. The staff were nice and professional. Been advised by others about using Animal Trust for emerge... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

We had to rush our Goldie to the out of hour vets due to a burst cyst which wouldn't stop bleeding the on duty Vet dressed the wound she was quick and well informed. The paper work was sorted out wit... Mehr ansehen

Unternehmen hat geantwortet


Unternehmensdetails

  1. Tierärztlicher Notdienst
  2. Tierarzt

Über Vets Now - Telford

Vom Unternehmen geschrieben

Find An Emergency Vet Pet Care Advice Customer Hub


About Vets Now

Pet emergencies can happen at any time – including when your regular vet is closed.

That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.

Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.

Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.

We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.


Kontaktinformationen

  • Unit 9, Hadley Centre, TF1 5GQ, Telford, Vereinigtes Königreich

  • 01952 324381

4.1

Gut

TrustScore 4 von 5

75 Bewertungen

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Bewertet mit 5 von 5 Sternen

Excellent service

Excellent service. Fast, professional and reassuring.

27. April 2026
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Antwort von Vets Now - Telford

Hi Helen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 5 von 5 Sternen

Staff we very kind and understanding…

Staff we very kind and understanding and everything they were doing to save our little dog was explained. Thankfully he managed to recover with the staffs care and quick treatment.

17. April 2026
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Antwort von Vets Now - Telford

Hi Hugh, we're delighted your dog is doing well. Wishing you both all the best.

Bewertet mit 2 von 5 Sternen

£300 just to step through the door is…

£300 just to step through the door is outrageous. You are just preying on people who have no other options

29. März 2026
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Antwort von Vets Now - Telford

Hi Jo, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bewertet mit 5 von 5 Sternen

We were made welcome and the vet looked…

We were made welcome and the vet looked after my dog and was kind

24. März 2026
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Antwort von Vets Now - Telford

Good afternoon, we appreciate you sharing your experience. We are so glad your dog was well looked after and that you felt welcome at Vets Now Telford.

Bewertet mit 3 von 5 Sternen

Daylight robbery

Daylight robbery. £300 plus just to see your pet then charge £35 admin charge for any insurance claim. The staff were nice and professional. Been advised by others about using Animal Trust for emergency vet in future, its a shame our local vet, who is brilliant, is linked to this service for its out of hours provision.

7. Februar 2026
Bewertung ohne vorherige Einladung
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Antwort von Vets Now - Telford

We appreciate your feedback about costs. Transparency matters to us - here’s a detailed explainer of fees and what they cover: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bewertet mit 1 von 5 Sternen

Had to take my cat in to be seen as she…

Had to take my cat in to be seen as she was bleeding , and possibly misscarrying as she had passed the placenta. Was in there for no more than 10-15 mins.£302 later , was told shes fine no concerns ( which is great). Was told she would absorb the kitten, now it they had listened to me on how far along she was, after me telling them about 4 times, they would know that doesn't happen , it only happens very early in pregnancy. That night she passed the kitten . £300 is alot just for a check over no other interventions . Just like she should of had a scan to check the remaing kittens. Which she didn't have ,was told just to take her home. I don't want to hear or have a comment back about how expensive it is to run an out of hours vets, your policy etc as I've seen that in to many replies back to people on here. It's pure greed , on potentially sick animals and owners that are worried sick. Money making at it's best. I still don't know how the other kittens are ,as that was down to the vets to check and didn't incase there maybe any more deceased ones.

10. März 2026
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Antwort von Vets Now - Telford

Hi Mrs Payne, we appreciate you letting us know. We’d like to look into this for you - please email enquiriesteam@vets-now.com
Kind Regards

Bewertet mit 5 von 5 Sternen

Emergency Treatment. We had a really good experience when…

We had a really good experience when taking our dog Bayley to the vets on Sunday 17/02/2026. Both the vet and her assistant were compassionate and efficient whilst they gave there advice after examining our dog.

17. Februar 2026
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Antwort von Vets Now - Telford

Hi Anthony, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Bewertet mit 5 von 5 Sternen

Very friendly and knowledgeable

Very friendly and knowledgeable. I felt we were in safe hands.

21. Januar 2026
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Antwort von Vets Now - Telford

We appreciate you taking the time to leave us a review. We are happy to hear you felt that you were in safe hands and valued our team's expertise.

Bewertet mit 5 von 5 Sternen

Compassionate and efficient

We took our elderly dog for an out of hours emergency appointment following a suspected stroke. The reception staff and the vet we saw were compassionate and the treatment and advice given was prompt and efficient. Sadly, we had to take our old lad to be put up sleep at our own vets the following day but, thanks to Vets Now, he had a comfortable night.

4. Januar 2026
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Antwort von Vets Now - Telford

Hi Elizabeth, I'm so sorry for your loss, we all know how hard it is to lose a member of the family. Take care.

Bewertet mit 5 von 5 Sternen

Very professional.

From initial phone call, to leaving the surgery, mine and my dogs treatment was spot on. My dog had been attacked by another dog, and I was quite out of my mind. I've never used an "out of hours" service before and was guided through the process clearly. I was sent directions of where I needed to go, and seen very promptly. Well done Vets Now - Telford.

27. September 2025
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Antwort von Vets Now - Telford

Hi Melissa, we really appreciate your kind words and we're glad our team could be there to help. Have a lovely day.

Bewertet mit 5 von 5 Sternen

Trouble free service

Very easy to arrange consultation and we were dealt with very efficiently by vet and administrator. Premises were excellent.

16. September 2025
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Antwort von Vets Now - Telford

Hi there, thanks for taking the time to leave us a review. We’re glad we could help you and your pet. Have a lovely day.

Bewertet mit 5 von 5 Sternen

Problem resolved very speedily

Very caring team and got the problem sorted very quickly. They were ready and waiting for us and explained the treatment process thoroughly. My only negative comment would be that it is very expensive and what would happen if someone couldn't pay the fee?

8. September 2025
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Antwort von Vets Now - Telford

We're happy to hear that our team provided caring and efficient service. We appreciate your feedback regarding the cost and have noted your concerns about affordability. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bewertet mit 5 von 5 Sternen

Very reassuring

Very reassuring visit conducted by a very knowledgeable vet. It put our mind at rest to know we had done the best thing for our cat.

1. August 2025
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Antwort von Vets Now - Telford

Hi Caroline, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.

Bewertet mit 3 von 5 Sternen

Very friendly staff, horrendous bill

Very friendly staff, knowledgeable and empathetic to our case with 2 dogs that had eaten 400g of grapes
The staff kept us informed at all stages and cannot be faulted
However the £820 fee to make 2 dogs sick is extortionate hence 3 stars
This does not reflect on the staff, but the business model itself

25. Juni 2025
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Antwort von Vets Now - Telford

Hi, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.

Bewertet mit 1 von 5 Sternen

Out of hours do not give them the time off day!

Out of hours consultation you wanted £302.00 tonight discusting service making money out of sick animals! Safe to say we did NOT use your discusting service! tonight!😡😡😡😡😡😡 You have deleted my comment on Facebook twice! I would give 0 starts if I could!!
The woman when I called didn't listen kept saying bring your dog in when it was a cat! Making money from sick animals they say it's more expensive running a veterinary clinic at night and weekends than the day! No it's just pure greed!.No care or compassion there should be laws to stop vets like these ripping people off
❣️If you are from Telford go to Animal trust Shrewsbury out of hours is sensible price of £79. We went there 1.6.25❣️

1. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Vets Now - Telford

Hi, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/

Bewertet mit 5 von 5 Sternen

Excellent service

They responded quickly to our call, were able to see our dog immediately and worked quickly to resolve his issue. Clear communication around costs as well.
Excellent support.

27. Mai 2025
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Antwort von Vets Now - Telford

Hi Clare. Thanks for you kind words. We are glad we were able to help you when you needed us most. We will be sure to pass on your comments to the team. Take care.

Bewertet mit 5 von 5 Sternen

Fantastic vets especially in an…

Fantastic vets especially in an emergency.They were so professional and kind to laddie my rough collie I was so worried but they friendly and were so helpful and kind to laddie amazing vets.

3. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Vets Now - Telford

Hi Sandy, we really appreciate you taking the time to leave us a review. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.

Bewertet mit 5 von 5 Sternen

Excellent emergency vets service

Excellent emergency vets service, only took two hours from spotting the problem to getting back home with some medicine. Very nice vets, easy to find and park right outside the door.

26. April 2025
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Antwort von Vets Now - Telford

Hi, many thanks for your positive feedback. We work hard to ensure every client’s experience is second-to-none and we’re glad to hear you found this to be the case.

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