Vend by Lightspeed Bewertungen 442

TrustScore 1 von 5

1.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 1 von 5 Sternen

They Force you to use their own terminal for accepting payments so they can rip you off even more as it’s not enough with $390/monthly subscription. Plenty of better options available in the market at... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Worst company ever,been trying for 2 months.Changed passwords a quadrillion times.Whatever u do it's impossible.This affects,job, apartment,doctor etc.etc. This syndicate reminds me of, China. An... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Like other reviewers we have been charged £240 for not taking up their payment service despite being a Vend customer for 9 years. I'll repeat CHARGED FOR NOT USING A SERVICE. The mind boggles. Ru... Mehr ansehen

Bewertet mit 1 von 5 Sternen

Try calling the customer support helpline, 0800 1337857, before you commit to anything, when they call you back two weeks later , that may give an idea of the level of service you'll get as a customer... Mehr ansehen

Unternehmen hat geantwortet

1.2

Ungenügend

TrustScore 1 von 5

442 Bewertungen

5 Sterne
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1 Stern

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Bewertet mit 4 von 5 Sternen

The VEND point of sale product is…

The VEND point of sale product is great!
It's very user friendly and was easy to implement.
The reporting is very good!
The support is exceptional and very prompt.

There are a few additional tweaks I'd like that would make the product fantastic!

Well done Vend team!

9. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 4 von 5 Sternen

First time encounter

Occasionally, when my front desk staff close the sales summary for the day, there was one receipt not captured in the summary. It happened on the last day of Feb and the first day of March. This should not happen, am I correct?

9. April 2019
Bewertung ohne vorherige Einladung
Vend by Lightspeed-Logo

Antwort von Vend by Lightspeed

Hey Vincent,

That definitely doesn't sound right and apologies if this has caused any inconvenience for you. I think the best way to see what could be causing this is to get one of our team to take a look at your Vend store, would you mind submitting a ticket to the team via the "Contact Us" link? https://support.vendhq.com/hc/en-us. We'd love to get this resolved to keep things running smoothly for you moving forward.

Thanks,

Ashley

Product Marketing Manager

Bewertet mit 5 von 5 Sternen

Other companies need to take a page from your book!

I seriously can not stop saying enough GREAT things about Vend, their customer service or the program.

I researched so many point of sale systems before opening up our doors. Nothing out there ticked ALL of the boxes for us. We began wondering if our expectations were to high. We bounced from POS demo to demo and we just weren't happy with what we were seeing. I asked fellow business owners what they used and each person I spoke to, hands down hated their system. Hearing this over and over, had us worried about what was out there.

We were getting close to opening our doors and I had to start inputting our inventory. I had checked Vend out previously and their system peaked my interest. I researched it some more, spoke with a customer service rep and our local sales rep. Went through a live demo and watched their tutorial videos on YouTube, and that was it. Vend easily managed to check ALL of our boxes. Set-up, easy. Tutorials, easy. Ease of use, so simple. Customer service and support, ALWAYS AMAZING.

We didn't have the budget for a super expensive customized system. Vend gets you around that with their monthly packages. It's as custom as we need right now, and we could even go further with the customization if we really wanted.

It's just plain simple, easy to learn, very informative, easy layout and actually fun to use! However, the customer service, is top notch. I can't get over how friendly every person is and how much they actually want to help you.

Seriously, Vend, you've out done yourself and the customer service just keeps blowing me away! There are SO many other companies out there that should take a few notes from your customer service teams!
Whatever it is you're doing, don't stop doing it! It's working :)

8. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

VEND is a fantastic POS

VEND is a fantastic POS. I am really impressed with the great support as well. Very easy to contact and provide quick solutions. Thoroughly recommended.

8. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great encouragement by Vend phone support

I was really encouraged by my last phone conversation with Lucia after needing help to finish off my Inventory count at the end of March. She was very clear and her instructions were very easy to follow.
My biggest issue now after stock take, is to tidy up my stock on Vend, so it is all very easy to find

8. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent app

We are using VEND in our store from the very beginning (over 2 years now) and have never any issue with the software or the update. The program is very easy to learn and user friendly.

4. April 2019
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Vend have changed the way we do…

Vend have changed the way we do business. Their WooCommerce integration has made it possible to order from suppliers, receive stock and have our full catalog sync imiidiately to the web. We no longer have to manage our stock levels as vend records sales at the moment of purchase and our product stock levels are always correct.

29. März 2019
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Avoid if you ever plan to migrate inventory

I am having a very difficult time with VendHQ. My company is going on 4 years of service with Vend and we were moderately happy before the last week. We have been told through the years that inventory migration to another platform would be very simple and stress-free due to their many tutorials, but it has been nothing but a disaster. The process is constantly serving up bugs, most to which we cannot work around ourselves. They refuse to have product specialists call back when we have simple questions, so we email them and it's responded to with silence. This is an extremely important merge for our business and we have received very little support from Vend, making us question our relationship with them in the first place.

On a personal level, I am from Missouri and traveled to New Jersey to help complete the merge, leaving my wife and son behind until the job is complete. Due to Vend's lack of customer appreciation, my time away from my family is extending daily. It's not only causing work environment distress, but personal anxiety as well.

Our system is still tied to Vend simply because we don't want our brick-and-mortar stores to crumble without inventory management, but we are planning to revisit this when we aren't as busy as a result of VendHQ's unwillingness to help their loyal customers.

18. Januar 2019
Bewertung ohne vorherige Einladung
Vend by Lightspeed-Logo

Antwort von Vend by Lightspeed

Hi Jeff,

Really sorry that the timing of these issues caused professional and personal stress for you—that's certainly not the experience we aim to provide. I believe our team did walk you through this setup on a call and that this was resolved, but if anything else comes up please do reach out again. Thanks for sharing feedback on your experience, it means a lot to us and helps to ensure we provide an even smoother setup journey moving forward.

All the best,

Ashley

Product Marketing Manager

Bewertet mit 1 von 5 Sternen

cheap price and even cheaper support

cheap price, cheap software, no support, are you paying US taxes or are you trying to avoid liability? US companies, beware - there might be bad tax results when using that company. Never again.

17. Januar 2019
Bewertung ohne vorherige Einladung
Vend by Lightspeed-Logo

Antwort von Vend by Lightspeed

Hi Juuls,

Unfortunately as you've not provided your full details, I can't look into your specific case. Thanks for reaching out and I'm sorry you've had issues with your tax, is this something you've worked through with our Support team? We'd recommend submitting a ticket so we can look into this further for you. Vend is a global company, and we follow regulations in all countries we operate in.

Thank you,

Ashley

Product Marketing Manager

Bewertet mit 2 von 5 Sternen

Doubtful on the honesty

I supposed to have a 30-day free trial of Vend POS, but was asked to provide credit card info. by the Sales executive after trying out for a week. I voiced out to the Customer service using the online chat and she promised to share this with the right person but for more than two weeks, still no updates from them. The POS is pretty user-friendly and I'm doubtful of the honesty of the sales and customer support.

29. Dezember 2018
Bewertung ohne vorherige Einladung
Vend by Lightspeed-Logo

Antwort von Vend by Lightspeed

Hey Miaozang,

Thanks for reaching out and raising this. I'm so sorry you felt you were unable to complete your full 30 day trial, and that the team didn't follow up on your concern. We hope you won't be disheartened by this one experience—Vend is backed by an incredibly passionate team who are laser-focused on helping retailers like you succeed. As you've not provided your full details I'm unable to look into this any further. Could you please submit a ticket via Support (by clicking "Contact Us" in the Help Center) and mention me (Ashley) so I can see how we can remedy this?

Thank you,

Ashley

Product Marketing Manager

Bewertet mit 5 von 5 Sternen

Highly Recommended

We have been using VEND for about a year and a half now. As a small, designer jewelry brand, we needed a POS that was simple, intuitive and strait to the point. We also wanted something that worked across computer operating systems and that worked offline as well (since we are from Lebanon and electricity/internet connection is not always reliable). VEND provided just that. It took less than a week to set up and the upkeep is simple. It is also nice to look at and simple to use and train on.

19. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Vend for Vendors

Vend is such a user friendly and intuitive point of sale system. It's incredibly dummy proof!! I find the program extremely easy to use and I love that it integrates seamlessly with Shopify, Xero, and Tyro. I cant recommend Vend highly enough! if you're a retailer looking for a reliable, efficient and easy to use system, look no further.

15. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Fantastic POS System

Vend makes running a busy retail business so much easier as we don't have to worry about updating our pos , they are constantly improving an already get platform.

14. November 2018
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

We love Vend

We love Vend. It’s perfect for our lifestyle store and so easy to use. We were able to set it all up on our own and the help articles are very easy to understand.

14. November 2018
Bewertung ohne vorherige Einladung

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

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Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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