Usemanly Bewertungen 

Antwort von Usemanly

Vor 2 Stunden

Thank you so much for your review, Olga!

It's great to hear you found our website easy to navigate and the ordering process straightforward. We want shopping with Manly to be as simple as possible, so it's lovely to hear that was your experience.

Thank you for choosing Manly and for taking the time to share your feedback. We really appreciate your support!

Callum
Founder, Manly

Antwort von Usemanly

Vor 2 Stunden

Thank you so much for your lovely review, Brandy!

I'm really pleased to hear you found the website easy to navigate and had a great experience ordering with us. Trying the body wash and deodorant in every scent sounds like the perfect way to find his favourites!

I hope he enjoys testing them all and finds a scent he absolutely loves.

Thank you for choosing Manly and for supporting our small Australian business. We really appreciate it!

Callum
Founder, Manly

Antwort von Usemanly

Vor 2 Stunden

Thank you so much for your review!

I'm really pleased to hear you found the ordering process easy and, even more importantly, that you had a great experience communicating with our team.

We always want our customers to feel looked after from the moment they order, so your feedback means a lot to us.

Thank you for choosing Manly and for supporting our small Australian business!

Callum
Founder, Manly

Antwort von Usemanly

Vor 6 Stunden

Hi Jennifer,

Thank you so much for coming back for a third order!

It makes me incredibly happy to hear that both of your teenage boys love the body wash. Having families return to Manly again and again is one of the biggest compliments we can receive.

And we've definitely heard you on the bigger bottles and refill pouches! It's great feedback, and you're certainly not the only customer who's asked us about this. I'll make sure it's passed along to the team as we continue looking at ways to improve and expand the range.

Thank you again for your continued support. It genuinely means a lot to our small Australian team.

Callum
Founder, Manly

Antwort von Usemanly

Vor 6 Stunden

Hi Eric,

Thank you so much for the fantastic review!

I'm really pleased to hear your son is loving the products and that you've now got him covered with the whole Tactical Kit. It's always great to hear when families decide to try more of the range after having a positive experience.

I'm especially happy to hear you've had such a great experience with our support team. I'll make sure your kind words are passed along to them because I know they'll really appreciate it.

Zero complaints is something we love to hear! Thank you for trusting Manly and for supporting our small Australian business.

Callum
Founder, Manly

Antwort von Usemanly

Vor 6 Stunden

Hi Kellie,

Thank you so much for sharing this!

I'm thrilled to hear both of your boys, at 12 and 16, are getting such great results. Coming home from a full day at school without that familiar teenage BO is definitely a win!

It's fantastic to know the deodorant has made such a noticeable difference for your family and, most importantly, that your boys are enjoying the products too.

Thank you for trusting Manly with your boys and for supporting our small Australian business. We truly appreciate it!

Callum
Founder, Manly

Antwort von Usemanly

Vor 6 Stunden

Hi there,

I'm genuinely sorry you've been left waiting again, especially after giving Manly another chance following your previous experience.

I completely understand your frustration. When you've already experienced a slow delivery with us before, the last thing you expect is to find yourself in the same situation again. Seeing tracking created but no movement with Australia Post only adds to that frustration.

We've been experiencing a higher than expected volume of orders, which has unfortunately caused delays with some parcels leaving our warehouse. While that explains the delay, I know it doesn't make the wait any less disappointing, and we should have communicated with you more clearly along the way.

I'm also sorry it's reached the point where you've felt the need to raise a dispute with Afterpay. We'd really like the opportunity to look into your order personally and see what we can do to resolve this for you.

Please reach out to our support team with your order number, and we'll investigate this straight away.

I'm truly sorry we've let you down again.

Callum
Founder, Manly

Antwort von Usemanly

Vor 6 Stunden

Hi Cathy,

Thank you so much for sharing this!

It's incredible to hear that your son has been using Manly for more than 18 months and is still absolutely loving it. Hearing that you've noticed such a difference with his dandruff, while he gets to enjoy smelling great too, is exactly the kind of feedback that makes all the work worthwhile.

Having families stick with us for this long means more than I can say. Thank you for trusting our products and for continuing to support our small Australian team.

Here's to many more fresh-smelling years ahead!

Callum
Founder, Manly

Antwort von Usemanly

Vor 1 Tag

Hi Renee,

Thank you so much for the lovely review!

I'm really pleased to hear you had such a great experience with our customer support team. We genuinely care about looking after our customers, so hearing that the team was quick, helpful and friendly means a lot to me.

I'll make sure your kind words are passed on to the team. They'll really appreciate it!

Thank you again for your support and for choosing Manly.

Callum
Founder, Manly

Antwort von Usemanly

Vor 1 Tag

Hi Jennifer,

Thank you for taking the time to share your experience.

I'm glad to hear you found the ordering process simple, but I'm sorry the shipping took longer than you expected. We know how important it is to receive your order within the expected timeframe, and we really appreciate your patience while it made its way to you.

We're continuing to work on improving our dispatch and delivery times, and feedback like yours genuinely helps us do better.

Thank you for choosing Manly, Jennifer. I hope the products were worth the wait!

Callum
Founder, Manly

Antwort von Usemanly

Aktualisiert vor 1 Tag

Hi Meaghan,

I'm really sorry you've been left waiting without an update, especially after reaching out to us twice. I completely understand how frustrating it is to place an order, wait 11 days and then feel like you're not getting any answers.

We've experienced a much higher volume of orders than expected, which has unfortunately caused delays with some orders leaving our warehouse. That said, we should have communicated with you better, and I'm sorry that wasn't the case here.

We've reached out to you directly so we can check your order and give you a proper update rather than leaving you wondering what's happening.

Please check your inbox, including your junk or spam folder, and we'll work with you to get this sorted.

I'm genuinely sorry we've let you down here, Meaghan.

Callum
Founder, Manly

Antwort von Usemanly

Vor 1 Tag

Hi Joanna,

I'm genuinely sorry for the frustration and disappointment this has caused, especially after you've been waiting since July 16 and have tried several different ways to contact us.

I've looked into your order, and I can see that there is an issue with the shipping address being marked as invalid. Unfortunately, this has prevented the order from progressing as it should, and I'm very sorry that this wasn't communicated to you sooner. You shouldn't have had to spend weeks wondering what was happening with your order.

We've also sent you an email directly regarding this. If you could please reply to that email with your complete and correct shipping address, we'll be able to update the details and work on getting this resolved for you.

I also completely understand your concern about the subscription. You have made it very clear that you don't want any future orders or charges, and our support team can assist you with this directly so you're not left trying to navigate the website yourself.

I know $192 is a significant amount of money, and I completely understand why having neither the products nor clear communication after four weeks has left you feeling let down.

Please check the email we've sent you and reply with your correct address so we can get this sorted. I'm very sorry that your experience with us has reached this point, and we'd really appreciate the opportunity to put things right.

Callum
Founder, Manly

Antwort von Usemanly

Vor 1 Tag

Hi Amanda,

Thank you so much for sharing this!

Hearing the difference was that noticeable, especially after school and sports days, is incredible. The fact that you noticed the smell return during just one week without Manly really says a lot!

I'm so pleased your son has found something that works so well for him, and it means a great deal to hear you're planning to join our auto-replenish subscription so you don't have to worry about running out again.

Thank you for trusting Manly and for sharing your family's experience. This is exactly the kind of result we created these products for.

Callum
Founder, Manly

Antwort von Usemanly

Vor 1 Tag

Hi Claudia,

I'm really sorry for the frustration and worry this situation has caused you. I completely understand why you'd be upset, especially after waiting since July for your original order and then seeing another payment come out of your account.

We've emailed you back regarding this and have reached out directly so we can help get everything sorted. Please check your inbox, including your junk or spam folder, as we absolutely don't want you feeling that your emails have been ignored.

We've unfortunately experienced significant delays due to an overwhelming number of orders combined with stock availability issues. This created a backlog at our warehouse and meant some orders took much longer to dispatch than we originally anticipated. We know we should have communicated these delays more clearly and proactively, and I'm genuinely sorry that you were left waiting without the updates you deserved.

Regarding the additional payment, we'd also like to review your account and subscription details with you so we can understand exactly what has happened and make sure everything is resolved properly.

We're a genuine Australian business with a small team of real people behind Manly, and we certainly don't want any customer feeling they've been scammed or ignored.

Please reply to the email we've sent you so we can work with you directly and get this sorted.

Callum
Founder, Manly

Antwort von Usemanly

Vor 2 Tagen

Hi Bianca

We’re very sorry for the frustration and inconvenience this has caused. We completely understand how disappointing this experience has been, especially after waiting for the missing items.
We have now processed a refund for the items that were not received. We sincerely apologize that we weren’t able to resolve this sooner and appreciate your patience.

Regards
Nadia

Antwort von Usemanly

Vor 1 Tag

Hi Clara,

I'm genuinely sorry to read this, and I completely understand why you're angry.

Waiting since July for an order that never arrived is frustrating enough, but then seeing another payment taken while you're still trying to resolve the first order would understandably make the situation even more upsetting. I'm also very sorry that you felt your previous emails weren't properly addressed.

We absolutely want to look into both the missing order and the recent charge and get this sorted for you. Could you please contact our support team with your order number or the email address used to place the order? We'll be able to locate your account, check exactly what has happened and make sure this is properly resolved.

I also want to reassure you that Manly is a genuine Australian business, and we certainly don't want any customer feeling they've been scammed. I'm sorry that your experience has given you that impression.

Please give us the opportunity to look into this and make things right for you.

Callum
Founder, Manly

Antwort von Usemanly

Vor 1 Tag

Thank you so much for your wonderful review, Shamiran!

I'm really happy to hear the body wash and deodorant are working so well for your son. I also love hearing that the body wash has now made its way into the whole family's routine!

We're definitely hearing the requests for a female range, so thank you for sharing that with us too.

It means a lot to know you'll continue using Manly and are keen to try more of the range. Thank you for trusting us with your family's routine and for supporting our small Australian business.

Callum
Founder, Manly

Antwort von Usemanly

Vor 3 Tagen

Hi Cherie

We’re truly sorry for the delay and for the frustration and disappointment this experience has caused. You placed your order in good faith, and we understand how upsetting it must have been to receive no dispatch confirmation after being told that your order would be prioritized.

We also completely understand why this experience has affected your confidence in our brand. This is not the level of service we want to provide, and we sincerely apologize for letting you and your son down.

Could you please send us your order number privately? We would like to review your case immediately, confirm the status of your cancellation and refund, and ensure that everything is resolved as quickly as possible.

Kind regards,
The Manly Team

Antwort von Usemanly

Vor 4 Tagen

Hi Walton,

Thank you so much for your wonderful review!

It means so much to hear that your grandson is loving the Manly products, and it's fantastic to know his mum has noticed such a positive difference after a full day at school. Helping families tackle that "stinky teenager" phase is exactly why we created Manly.

Thank you for recommending us to other parents and grandparents. Your support and kind words truly mean the world to our small Australian team.

Callum
Founder, Manly

Antwort von Usemanly

Vor 4 Tagen

Hi there,

I'm really sorry this has been your experience.

I completely understand how frustrating it is when you're waiting for an order, there's no shipping update, and you can't find a way to manage it yourself. I'd be feeling the same way.

If you're still wanting to cancel, please send our support team your order number or the email address you used to place the order, and we'll take care of it as quickly as we can.

I'm genuinely sorry we let you down here. Your feedback is important to us, and we're working hard to improve both our communication and the overall experience for our customers.

Thank you for giving us the opportunity to make this right.

Callum
Founder, Manly