Ordered 2 bottles of Aston martin whisky 1st release at £116.90 each received 2 bottles of Aston martin 2nd release at £77.90 each have emailed urban drinks 3 times no reply tried phoning just g... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Absolute lifesavers! I needed a particular brand of apricot brandy for someone. It is their favourite and no one else had it! They saved that person’s birthday (and Christmas as I bought two bottles!... Mehr ansehen
Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller s... Mehr ansehen
Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Winkley Studios, 7 Winkley Street, E2 6PY, London, Vereinigtes Königreich
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4.3
Hervorragend
851 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Very good online retailer
I was very happy with all aspects of the transaction with Urban Drinks. Co .UK and will happily buy from them again.
17. Juni 2025
I really fancied celebrating with some…
I really fancied celebrating with some Henkell Trocken but couldn’t find any locally.
Drinks Direct fixed that and cheaper than I expected.
17. Juni 2025
Good communication
Good communication, kept up to date with delivery and delivered in a very reasonable time. Would definitely order again.
11. Juni 2025
tracking down a canadia gin…
Was trying to track down a canadian gin we’d had on holiday. Could only find it in uk on urban drinks website. Ordered it monday and arrived from germany on thurs - very impressive for 10 quid delivery!
4. Juni 2025
I still have not received my irder
4. Juni 2025
Antwort von Urban Drinks UK
Hello,
We do have a delivery time of 3 to 5 working days to the UK.
You have placed your order on the 2nd in the afternoon. We could only ask for customs approval on the 3rd and received it on the 4th.
The order is out for delivery on the 11th of June, which is exactly 5 working days after the order has been proceeded.
Kind regards,
Urban Drinks
Not shipped a week later
I placed an order on the 28th of May. It is now the 6th of June I have not received my order or any confirmation that it has been shipped. I ordered this for my partner‘s birthday. And now it won’t be here on time.
6. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Urban Drinks UK
Hello,
Unfortunately, we can see that customs did not send us the right documents or their approval for this shipment. But we can see that the problem has been solved today and will dispatch your order with Express delivery at our costs today!
Please excuse us for this incident!
Kind regards,
Urban Drinks
Fast response, fast shipping 5***
Fast response when asked about a hard to find bottle, not only did they have 2 options in stock but were fast shipping too! Likey be back for the other bottle!
20. Mai 2025
Happy to be able to order my wanted…
Happy to be able to order my wanted rum, but communication could have been better. Loved the message on the answer machine
14. Mai 2025
Orange Jagermeister
Orange Jagermeister
Hassle free ordering, delivered soon after ordering, will definitely order again from them, great shopping experience, ordered it and waited, nothing else needed
29. April 2025
Great company to deal with
Great price, I've been looking for this bourbon for a while. Great delivery would buy from this company again.
29. April 2025
Received my order today
Received my order today. Very well packaged and had great communication from customer care when I asked about confirmation and delivery expectations. Will order from you guys again, thank you :)
24. April 2025
Bewertung ohne vorherige Einladung
Great selection of drinks.
They have a good selection of imported drinks you can't get elsewhere, especially in the UK. When placing my order I had no idea the company was based in Germany, and was pleasantly surprised when my order took only 4 working days to arrive. Urban Drinks are possibly the only company in another country I would buy from again
14. April 2025
Bewertung ohne vorherige Einladung
Awesome service I will use your…
Awesome service I will use your services and products again
4. April 2025
Ordered something 2 weeks ago for a…
Ordered something 2 weeks ago for a friend's 60th birthday party and got let down still hasn't even been dispatched
28. März 2025
Bewertung ohne vorherige Einladung
Antwort von Urban Drinks UK
Good day,
We would be very happy to check out for you what happened to your shipment, as we do not have any order open for over 2 weeks. This only happen when products are indicated to be not available within the 2-3 weeks on our website.
Could you please inform us about your ordern number and we will contact you back with a compensation and solution for the problem.
Thank you in advance!
Kind regards,
Urban Drinks
Not receiving my order.
I still haven’t received my order I’ve tried calling them and no answer. I’ve emailed them with no reply it’s been 2 weeks now and not had anything not even a confirmation email. The money has been taken from my account instantly and have an order number from the website but still nothing. Can’t even speak to someone to try and get this sorted. Very poor service.
I’ll be sticking with drinksupermarket from now on they’ve never done me for over £80 and are very professional.
12. März 2025
Bewertung ohne vorherige Einladung
Antwort von Urban Drinks UK
Dear Mr King,
We do not have received any email from your at support@urban-drinks.co.uk nor a contact form via our website and neither a call at +44 (0) 20 3807 0024. "PNDUK27830497" is also not an order number from us, as they start with 4000XXX.
Please let us know your order number via one of the contact possibilities listed previously. We would be more than happy to help out immediately!
Kind regards,
Urban Drinks
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