Ordered 2 bottles of Aston martin whisky 1st release at £116.90 each received 2 bottles of Aston martin 2nd release at £77.90 each have emailed urban drinks 3 times no reply tried phoning just g... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Absolute lifesavers! I needed a particular brand of apricot brandy for someone. It is their favourite and no one else had it! They saved that person’s birthday (and Christmas as I bought two bottles!... Mehr ansehen
Very straightforward process, the items I ordered couldn’t be purchased in the UK, in that size bottle anyway and the price was much better than I could find here when ordering enough of the smaller s... Mehr ansehen
Bought off this company a couple of times, always kept well informed of each stage of the order. Delivery was very quick from Germany, as you can not get this Landy Cognac from the UK any more. Highly... Mehr ansehen
Unternehmensdetails
Kontaktinformationen
Winkley Studios, 7 Winkley Street, E2 6PY, London, Vereinigtes Königreich
- 020 3807 0024
- info@urban-drinks.co.uk
- www.urban-drinks.co.uk
4.3
Hervorragend
851 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
My order was placed on 19.09.25
My order was placed on 19.09.25. Today is 17.10.25. Still waiting, even the delivery charge was 10 pounds!!! NEVER MORE!
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Urban Drinks UK
Good afternoon,
Thank you for your message. We are very sorry, that you did not receive your order yet.
We have just transferred the amount back to you. You should receive it in a few days.
We would like to apologise again for the inconvenience and wish you a pleasant day.
Kind regards
Urban Drinks
Not a good impression on first order!
Asking for a review when goods are yet to be received, delivery has been delayed 3 times, nobody answers the phone, first and last time I’ll be using this place
30. September 2025
Antwort von Urban Drinks UK
Hello,
Thank you for your message on Trustpilot. We have not received any email from you at our support address until now.
We are sorry that you have not yet received your order.
We will immediately launch an investigation with FedEx and will keep you informed and refund you immediately if there is a problem with this delivery.
Kind regards,
Urban Drinks
Awful Service
Placed an order, it quoted "Express Delivery". Didn't hear anything for over a week, emailed them and was advised it would be shipped that day. Didn't hear anything, emailed them the next day and was told some excuse about customs and paperwork. Asked to cancel a refund mu order and was told the refund would take a week. Very poor service.
1. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Urban Drinks UK
Good day,
We check this out, but you have not placed an order with Express delivery. You have paid 9,90 GBP for the transport, which is the normal quote. In that case, we indeed need 4 to 5 days for a delivery to the UK.
After having received your message, the order went straight to customs approval after the weekend and we received the documents today. The shipping would have arrived this Friday at destination.
Unfortunately, you asked for the cancellation and refund today.
The refund indeed take a week if you paid via credit card and this because of the transfer time frame for the amount. Indeed, we send it from our German bank account on yours in the UK and this can take up to 5 business days, which is not something we have any control on.
But as mentioned via email to you today, you have paid via PayPal and the amount has been automatically refund to you a few seconds after our cancellation confirmation.
We are sorry, that you experienced such disappointment and would have been happy to prove you, that the delivery could take place in a short time lapse.
Kind regards,
Urban Drinks
Brilliant service given
Beautiful bottle, awesome price and excellent service. Emailed the tracking the next day and very fast shipping. A great website to buy drink from I highly recommend it!
19. September 2025
Arrived but 3 bottles were broken &…
Arrived but 3 bottles were broken & leaking through the box.
16. September 2025
the delivery service is not very good…
the delivery service is not very good and I still haven't received my goods, even though i was informed it would be with me in friday.
11. September 2025
Antwort von Urban Drinks UK
Hello,
Thank you for your message.
We are sorry that you have not yet received your order.
We will immediately launch an investigation with FedEx and will keep you informed and refund you immediately if there is a problem with this delivery.
Kind regards,
Urban Drinks
2 bottles of Berliner Lüft…
Ordered 2 bottles of Berliner Lüft online and order confirmed.
Then received an email confirming delivery date and timeslot .
Could see tracking and the delivery arrived as per instructions, on time and packed securely.
All in all a great service and will use again.
4. August 2025
Bewertung ohne vorherige Einladung
Arrived within 4 days or placing my…
Arrived within 4 days or placing my order. Well packaged
1. August 2025
Great service very helpful staff and…
Great service very helpful staff and great products on the website
29. Juli 2025
Great and quick service will definitely…
Great and quick service will definitely use again! Many thanks for my Machinehead shotgun blast whisky box
25. Juli 2025
Shotgun whiskey
Excellent service product was outstanding ⭐⭐⭐⭐⭐
21. Juli 2025
Bewertung ohne vorherige Einladung
Excellent products coupled with great…
Excellent products coupled with great customer service & very good delivery time frame
11. Juli 2025
Really fast service I ordered Saturday…
Really fast service I ordered Saturday received Weds brilliant thanks
1. Juli 2025
Fast delivery and communication was…
Fast delivery and communication was great, emails received to advise on progress of order. Item received well packaged and item as described.
24. Juni 2025
Excellent service
Excellent service. Kept me informed through all stages. Fast delivery, sadly let down by Fedex failing to deliver on the correct day and lying about it. Urban Drinks though I would use again with pleasure.
24. Juni 2025
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