opperator was ok..but the company stinks..you can see how much water companys hold the public in contempt by walking down any waterway and observe condoms tampons and crap in low hanging tree branche... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
I wanted to install a Water meter to save money on my annual water bill. Due to circumstances , they were unable to fit one. However due to personal circumstances, I qualified to be on a different tar... Mehr ansehen
Unternehmen hat geantwortet
Kane provided outstanding customer service today. He was patient, knowledgeable, and took the time to answer all of my questions clearly and thoroughly. Nothing felt rushed, and he made sure I fully u... Mehr ansehen
Unternehmen hat geantwortet
Huge thanks to Beth and her colleagues for helping us as we moved houses, getting the old account closed, a new one opened and transferring the credit over. Seamless and efficient process! Much apprec... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über United Utilities
Vom Unternehmen geschrieben
We’re United Utilities, keeping the taps flowing and toilets flushing for 7 million people across the Northwest.
Every day, we supply water to homes and businesses across the region and take away and clean wastewater before it is safely returned to the environment.
Behind the scenes, we manage thousands of miles of pipes and sewers and look after reservoirs and treatment works - but what really matters is making sure customers can rely on us to deliver a first-class service 24 hours a day.
Visit our website to stay up to date on the work we're doing in your area, easily manage your account online or get support with your services.
Kontaktinformationen
Lingley Mere Business Park, WA5 3LP, Warrington, Vereinigtes Königreich
- 0345 672 2888
- www.unitedutilities.com
4.5
Hervorragend
3687 Bewertungen
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Water Meter Enquiry
I wanted to install a Water meter to save money on my annual water bill. Due to circumstances , they were unable to fit one. However due to personal circumstances, I qualified to be on a different tariff and got all the new paperwork for it before the 1st April. This was done within days. Great customer support, thanks.
18. März 2026
Antwort von United Utilities
Hi John, we're happy to hear that we could assist you with a more suitable tariff, even though the water meter installation wasn't possible. We appreciate your positive feedback and are glad our support was helpful. Take care, Adam
It was very easy to cancel do to moving…
It was very easy to cancel do to moving your employers are very polite and helpful
4. März 2026
Antwort von United Utilities
Hello Wendy, thank you for taking the time to share your recent experience with us, and I'm pleased to hear moving your account was an easy process for you. Let us know if you need anything else in the meantime. Have a good weekend, Adam
Disgusting
Disgusting. My latest bill shows £194 in credit yet they carry on taking a direct debit for £33 each month. They must be making a lot of interest on customer's money that doesn't belong to them. It's shameful.
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von United Utilities
Hi there, I'm sorry to see your review. It sounds like you're being billed via a water meter, and it's normal for you to build up a large credit ready for your next water bill. We currently read your meter and send you a bill every 6 months, and the payments made during this time is then used to clear the next bill, which means you don't need to pay this in one go. If you have access to social media you can send us a private message with your details, and I will take a look for you. Thanks, Adam
Please take a look at this job you says completedPlease take a look at the job that you…
Please take a look at the job that you claims been fixed ive seen bad jobs before but this is on another level what as actually been done within the pavement its still got the block i wedged in so nobody would hurt themselves ive took a photo and a video of what ive been told thats now been comleted please take time to take another look ive no words for it because its the worst ive ever seen in my life nothing as been done at all except a small amount of magic tarmac around the perimiter of a breeze block that i wedged into the pavement so nobody could sue your company if anyone hurts themselves i will have all the evidence that anyone would need
2. März 2026
Antwort von United Utilities
Hi Anthony, we’re sorry to hear about the condition of the work. The concerns you’ve raised will be reviewed by the relevant team straight away. Thanks, Beth
To speak to someone who understand your problems and helps in solving them.
Not waiting for too long to get an answer and speaking to somebody was pleasant and helpful.
15. April 2026
Antwort von United Utilities
Hello, thanks for your feedback. It’s great to hear you got through quickly and received helpful support. Beth
Excellent service either way a smile
Excellent service either way a smile. Thanks
17. April 2026
Bewertung ohne vorherige Einladung
Antwort von United Utilities
Hello Ross, thank you for taking the time to share your recent experience with us and let us know if you need anything else in the meantime. Enjoy the rest of your day, Adam
25 years of sheer hell
After dealing with United utilities over a period of 25 years. I think I'm qualified to say how poor the customer service is & how bad the water supply is in all 5 addresses I've had in similar postcodes. The website needs an upgrade the call centres are horrendous the delays in responding are that bad that they'll pay you compensation because the employees know how rubbish everything is. I don't think I've ever dealt with a provider that's so incompetent. If we could move we would so would all of our neighbours. An absolute shambles whoever owns & runs it should be ashamed & embarrassed. They're not - they're in complete denial & couldn't care less. Even having the nerve to increase charges. Disgrace Dont bother replying with your AI / Bot copy pasted paragraphs because nothing ever gets resolved. Why should I repeatedly chase you ! ?
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von United Utilities
Hi there, thank you for taking the time to share this feedback. We’re really sorry to hear about your experience, and we’d like to look into what’s been happening for you over the years. If you’re willing, please contact us via our social media channels so we can review this properly and try to get things resolved. Thanks, Beth
Customer Experience
From my experience, setting up my account as a first-time buyer with United Utilities has been excellent. The staff have been so helpful, enthusiastic, and kind!
Having not much experience, the team did not mind all my questions and clarifications no matter how silly I felt.
Thank you all.
2. April 2026
Antwort von United Utilities
Hi Harriet, thank you so much for your lovely review. We’re delighted to hear that setting up your account as a first‑time buyer was such a positive experience and that our team made you feel supported throughout :) Beth
Moved house and to change over to new…
Moved house and to change over to new property was quick and with no fuss at all
9. April 2026
Antwort von United Utilities
Glad to see your move was done quickly and fuss free, hope the house move went the same. Thanks for your feedback! Alex
Friendly
Friendly, not too long to wait on the phone, helpful, easily solved my problem.
16. April 2026
Antwort von United Utilities
Hi Jayne, happy to see you didn't have to wait too long to get through to a friendly agent. Glad your query was resolved with ease! Alex
Antwort von United Utilities
Thanks for your feedback David, we appreciate it. Alex
I called regarding my payments to make…
I called regarding my payments to make sure they were correct.
The lady i spoke with answered my enquiry professionally and quickly.
Thank you
25. März 2026
Antwort von United Utilities
Hi Chris, it is great to see the agent was able to answer all your questions quickly and professionally! We appreciate your feedback. Alex
I queried my water usage on my bill
I queried my water usage on my bill. The customer service person I spoke to was knowledgeable and explained my water usage. No issues with her response - my misunderstanding.
2. April 2026
Antwort von United Utilities
Morning Alison, thanks for your review. We’re happy our representative could explain your water usage and that everything is now clear. Beth
stop treating us as mugs
opperator was ok..but the company stinks..you can see how much water companys hold the public in contempt by walking down any waterway and observe condoms tampons and crap in low hanging tree branches..( in my case the Irwell) untill the ceo is in jail you will forever treat us costomers like muppets....so i hope you get the clap.
31. März 2026
Antwort von United Utilities
Hi Andrew, we understand the issues you’ve highlighted and acknowledge the importance of improving waterway quality. Our Better Rivers initiative is delivering increased transparency, significant investment and targeted improvements across the region. More information about this can be found here: https://www.unitedutilities.com/better-rivers/. Thanks
Very helpfull and respectfull,customer…
Very helpfull and respectfull,customer service was exellent.can not remember the exact date when i spoke to someone.
23. März 2026
Antwort von United Utilities
Thank you for the feedback, great to see the service you received was respectful. Alex
Easy to use automated service
Easy to use automated service, payment goes straight to my account
10. April 2026
Antwort von United Utilities
Hi Eileen, thank you for sharing your experience. We’re happy the automated service made things straightforward :) Beth
As I am having a bad time remembering…
As I am having a bad time remembering to do things with my wife in hospital I was happy the agent would send me a reminder when to pay the bill he was very helpful.
16. April 2026
Antwort von United Utilities
Good morning, thank you for sharing your experience. We’re sorry to hear about the challenging circumstances you’re facing, and we’re glad our agent could make things a little easier. Please don’t hesitate to reach out if we can help further. Beth
Didn't deal with my query
Didn't deal with my query. I'm still being charged double what I use because of United Utilities' automatic direct debit rate setting. Seems very unfair.
16. April 2026
Antwort von United Utilities
Hi there, I’m sorry to hear that your query wasn’t resolved and that you’re still being charged more than expected. That’s understandably frustrating. A member of our team will be in touch with you directly to look into this in more detail. Thanks, Beth
I enquired about a water meter they are…
I enquired about a water meter they are coming on the 27th to review
1. April 2026
Antwort von United Utilities
Hi Richard, happy to see you are making the move over to a water meter, hopefully you will see a decent saving! Alex
Answered call quickly which reduced…
Answered call quickly which reduced anxiety.
Quickly offered support. Clear information given. Received follow up letter of conformation of what was discussed.
18. März 2026
Antwort von United Utilities
We’re glad the team could respond quickly, provide clear support, and follow up as discussed. Your comments mean a lot to us. Alex
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