Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Was looking to buy a globe water feature from this company, but the size we wanted wasn’t in stock. However they were very helpful in advising the solar pump conversion for the unit we purchased els... Mehr ansehen
Unternehmen hat geantwortet
Great choice of water features and prices are cheaper than anywhere else. I ordered a Rio Grande River Falls Giant Water Feature with Lights first and was so impressed I then ordered Woodland Multi f... Mehr ansehen
Unternehmen hat geantwortet
Be careful when ordering as the images shown on the product pages are not the same as you will recieve. Ordered a water feature pump, images on website show different connections to what you receive.... Mehr ansehen
Replacement for wrong item sent in error,dealt with quickly and efficiently. Very happy with product and the excellent service received.
Vom Unternehmen geschrieben
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Unit 9, Strafford Industrial Park, Gilroyd Lane, Dodworth, S75 3EJ, Barnsley, Vereinigtes Königreich
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I asked advice about a replacement water feature pump and transformer and was answered promptly by emails. I have tried several times to order these from their website but have been unsuccessful and emailed to let them know this and asked for help. I haven’t received one reply and have now sent several emails. There is no phone number that I can call. Bad customer service!!!
Probelms with wrong item sent and they sorted it out very quickly, Very satisfied.

Antwort von UK Water Features
Bought a new transformer for st steel globe water feature , sadly failed after two weeks , and also pump and light failure .
Replaced transformer and pump all foc with next day delivery .
Now all working fine , thank you.

Antwort von UK Water Features
I purchased a chrome water feature a year ago from this company and need some chrome cleaner and purchased 2 bottles from it's website. When i received them I noticed they a funny gel like consistency and didn't look right so contacted the company with my concerns and received a response quickly apologising for the issue.
Katie, Gerogie and Bethany sorted the problem out sending a replacement quickly,
Really happy with the after sales service.

Antwort von UK Water Features
I bought a water feature from these people for £269, which was broken when received. I have emailed them multiple times (with photo evidence) about replacing it and they have not even acknowledged my emails. Avoid at all costs. I am now seeking redress through PayPal.
Update - Replacement now received. Just a shame it took a one star Trust pilot review to make them read their incoming email.

Antwort von UK Water Features
Saw a water feature in a local garden centre at a decent price. I checked via Google and found this company selling the item for £100 less!!! Ordered it on the Sunday and by lunchtime Monday arrived. Exactly the same. All in all prompt service at a cracking price. 👌

Antwort von UK Water Features
I ordered some replacement lights for my newly refurbished water fountain. I received these items less than 24 hours after ordering them and fitted them straightaway. They were very easy to fit and look fantastic. In fact I'm so impressed with the prompt service and quality of the goods supplied that I intend to order some more. I shall certainly add this company to my favourites list for future purchases and would recommend them to anyone.

Antwort von UK Water Features
I ordered a new water pump at 17.28 on Monday and it arrived at 10.12 on Tuesday, what brilliant service and great communication from Georgia. Thanks!

Antwort von UK Water Features
Wrong item sent. Thanks to Georgia, replacement sorted in one week. Amazing customer service.

Antwort von UK Water Features
This company is fantastic. Customer service is excellent.
Would recommend to everyone.

Antwort von UK Water Features
Arrived really quickly and was kept informed. Nice sturdy little pond - perfect for our nature pond.

Antwort von UK Water Features
Efficient and reliable service. My order was dealt with speedily and I was kept informed of the dispatch status.

Antwort von UK Water Features
We are extremely happy with our water feature. It was delivered on time in perfect condition and looks amazing in our garden. It’s so nice to hear the water sounds and also lit up in the evening. Would definitely recommend buying from UK Water Features

Antwort von UK Water Features
Water Feature delivered on time given, easy to set up and working well.Well done and thank you for advice given during purchase process.

Antwort von UK Water Features
My water feature power supply stopped working so I emailed this company they replied straight away and was extremely helpfull so I ordered the part yesterday and it arrived today. Water feature now working great . Great company will definitely use again

Antwort von UK Water Features
I love my little pond, it’s perfect for what I want if for. It arrived very quickly and was a great price. Thank you.

Antwort von UK Water Features
Good quality, easy to install solar pump. Excellent value and speedy delivery. Bought to replace mains pump for water feature, great result.

Antwort von UK Water Features
Arrived so quickly, was well packaged and the pump I bought does the job perfectly. Couldn’t be happier . Will definitely use company again 👍

Antwort von UK Water Features
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