Uhaul Bewertungen 1'704

I reserved a 10 ft truck upon checking out online somehow a 26 ft truck appeared. So I called and they issued 132 dollar refund informed me I reserved the 26 ft truck which I did not and no 10 ft was available at that location so I had to stay on the phone and go to another location where the computers were down so it took 2 hours to even get the truck then I got charged almost 200 dollars for the rental .they still continue to say I selected 26 ft truck and the 2nd location smelled like weed

INCOMPÉTENTS! Il nous a fallu 20 minutes avant qu’on nous prenne en charge, puis 40 minutes pour une simple réservation… qui n’a même jamais fonctionné. L’agent avait de la difficulté à écrire correctement nos noms (vraiment!), mais le pire, c’est qu’il était incapable de nous expliquer pourquoi la réservation ne fonctionnait pas, tout en nous regardant fixement comme si c’était à nous de régler le problème. Aucune initiative, aucune solution proposée.
Résultat : 1h15 de perdue pour absolument rien. On avait sincèrement l’impression de les déranger.

Heureusement, un autre centre U-Haul (celui sur Crémazie) a été ultra rapide et a réglé notre situation en quelques minutes.

We had reserved a 20' UHAUL truck at a spot in town that opened at 8 a.m. for pickup. The day prior to pickup, Uhaul called and sent me to another spot in town to get the truck but they didn't open until 9 a.m. On the day of pickup, me and the driver of the truck were at the place at 8:50 a.m. No one ever showed up at this location. I called UHAUL several times and there information showed the business was open; they got a hold of the entity and it turns out they were not open that day. We worked through the APP and it's an app that would sit and spin more than do anything. Horrible experience all the way around!

I scheduled to reserve a 20' UHaul 5 days in advance and then was called the day before my move and was told the closest availability was over an hour away. The customer rep was rude, unsympathetic, and the service was terrible. UHaul is an absolute joke

Nothing wrong with the uhaul truck but the mover that came with a U-Haul truck was the worst ever. Never in my life had such a rude mover. He charged $480. For 4 hours and $850 for 5 hours.

He was a liar and a thief. He didn’t do anything asked him to do he just threw everything in the storage unit but made a huge mess. No order to it like I requested at the start. He took off the legs of couch and chair and took apart the ikea bed but he has no idea where the legs and screws are… Never again and I would never recommend U-Haul or their movers which was advertised on Facebook…

For my moving day I was supposed to pickup the truck in Brandon, MB. They accepted the reservation at the location I chose. On moving day however they suddenly didn't have the equipment there, and instead made me drive 80km out of town each way to get the vehicle, adding another 160km round trip (including my own personal vehicle). I was then also expected to pay for the extra gas myself, in addition to my own personal vehicle. That also robbed me of 2 hours on moving day when we needed all the time we could get. That is ABSOLUTELY unacceptable.

I was only told about this 24 hours before my move-in day, with no choice to go with another company (which I ABSOLUTELY will next time). The reservation should never have been accepted in Brandon if equipment was not available - but instead you essentially LIED to me to secure my business - now you've lost a future customer FOR LIFE.

I am seeking a refund for the fuel surcharge charged to me because I returned the vehicle with the same amount of gas, minus the extraneous trip from Virden to Brandon Manitoba. In addition, I am seeking compensation for personal vehicle mileage & 2 hours of personal time.

We used the U-Haul box service for a move, and the things were delivered late. We got overcharged by a month where our things were not even in storage anymore. Customer service is unreachable and did not get back to us on these issues even after multiple inquiries.

reserved a 20ft truck out of Cedar Rapids (month in advance) and they gave it to someone 3 days before my rental, called and told me i had to drive to Cedar Falls for my truck. that's back/forth 3 hours out of my way just to get a truck i reserved from my own city originally. not to mention gas/miles. they took a total of 40 off my rental price to compensate along with agreeing not to charge me for the extra miles driving back to CR. that's it. 3 hours there/back, making someone else take me to drop me off, my time, their time, gas in my car AND the Uhaul. all to save $40. 1000% ridiculous, the "traffic" person calling you gives ZERO crap and was rude. one gal in the CR site tried to help, however wasn't able to. cudos to her/at least she tried. my reservation also stated CR as my pick-up location. canceled the uhaul reservation, went with Penske. unlimited miles/truck guaranteed AND they came close to matching the price of the U-haul quote. If i could give uhaul a big fat ZERO, here i would.

Rented a truck for a few hours. After return and invoiced, my information and credit card were used to make online purchases. After cancelling card and clearing with bank I called U-Haul to let them know what happened at this location or with their network and was told it’s not their problem. I would never recommend giving any information to any U-Haul because their security sucks or their locations are run by criminals, hard to tell which is worse.

I want to share my dissatisfaction with my recent U-Haul rental experience.

First, I received the truck with absolutely no gas in it. I was told not to worry because there was a gas station nearby. I expressed my concern about whether I’d even make it that far, and was reassured that I would. Unfortunately, I didn’t. Due to traffic, the truck ran out of gas and stopped right in the middle of the road. I had to walk to buy gas and return to the truck, which was a terrible and frustrating experience.

Additionally, when I picked up the truck, I was told that the pick-up inspection had already been completed and that I didn’t need to do it myself. However, when I started loading my belongings, I noticed the truck hadn’t been cleaned at all—there was broken glass scattered inside, which was very unsafe.

Finally, when it was time to return the truck, I made it clear both during booking and registration that my return location was in Lachine (H8S 2C6). However, when I tried to return it, the system directed me to “Lachine, Michigan,” which is in the U.S.! I had no choice but to leave the truck at the closest U-Haul location on William McDonald in Lachine. There was no staff present when I dropped it off.

Overall, this was the worst rental experience I’ve ever had. I hope you take this feedback seriously and make improvements for future customers.

I called to change my reservation and move it up. They said they successfully moved it to the 26 of June, but they put 26 of July. Didn't notice until I arrived at the dealership.

Absolutely the worst! Rented a 20ft truck to move, had movers all lined up and ready
When we got to the UHaul rental company at the Baymont Motel in Bellevue, Nebraska. Our truck was not available! The party who had it was already five hours late! We were very upset as we had unloaders in Kansas already set to unload. So we went to another UHaul company in Bellevue and they had a 26ft available. Great, right? Well we thought so. So after renting this truck we drove it to our destination in Kansas and unloaded. All is well right? NOT! After we unloaded we cleaned out the truck and filled it with fuel. More than we started with. We drove the UHaul to Colby, Kansas, where we said we would be dropping it off at. Anyway, when we dropped it off the guy at the UHaul was just leaving. It was July 3rd at 6pm. He checked it out and asked why we had a local truck? We didn't know the difference? He said he'd find out Monday after the holiday. We rented this truck on Wednesday and returned it Thursday evening. Since then we have received many calls from UHaul wanting to know where the truck was? Well, since it wasn't properly checked in by the guy in Colby, Kansas, it was considered missing in action! Unbelievable! We had no idea this truck should of never left BELLEVUE, NEBRASKA! This screw up is on UHaul, not us. Totally the worst experience in moving ever!

I rented a truck online in Sioux Falls. My appointment was at 7 PM and I had the address of a car repair shop. When I got there the place was closed and there were no Uhaul tricks. I called the help center and the rep directed me to another location. I rented a truck while the staff member was complaining about other locations. I told him that I had to drive more than the daily 30 mile limit and I wanted the optimal pricing options. He clicked on his computer and told me I was all set with the best possible mileage cost. I drove 400 miles and my bill was $850. Then Uhaul sends me a satisfaction survey. I marked 2 stars. The first question was: "What did you like?" I mentioned the call center help and the functioning truck and that was it. A one question survey. I guess the company doesn't want to hear any criticism

Made a reservation 5 weeks in advance to rent a 4x8 trailer from San Francisco to Detroit. We were flying out early Friday morning and one way drive back, received a call from Uhaul the Thursday night before that "they don't have a trailer available " even though I had a reservation. Absolutely zero empathy for how bad they put my family and I in a bad situation. The completely unhelpful agent on the phone advised there is a 5x8 trailer 2 hours away (4 hours round trip) but I would have to pay the increased rate. I asked for them to move it closer to my location, was advised again with zero empathy "we don't do that". UHaul is an embarrassment of a company, has even more embarrassing service agents, and it's a shame being an an American company. They literally do not care one bit about you or your situation. This is the 3rd strike - never again. I ended up buying a new trailer in California, sold it in Michigan and broke even, so zero cost for a trailer. There is always another option than UHaul. I will do EVERYTHING in my power to tell people how awful UHaul is as an "American" company, just worthless.

Date of experience: 12 June 2025

Had a U-Haul rented, 26’ and was supposed to be ready for pick up in my town one day. They called the day before and told us the truck was gone and they wouldn’t have it for us but we would have one and hour and a half a way the next day. The next day we were 15 mins away from the pick up and we got a call that some other people took the truck before us. We now move tomorrow with no truck anywhere near us because U-Haul is a terrible service.

Zéro étoile! Service exécrable! Je n’ai jamais eu de camion! Même avec une réservation d’avance! Ils n’offrent pas de solution et vous laisse dans le pétrin de jour même du déménagement! Ils ne garantissent pas que vous aurez le camion ni l’endroit pour le ramassage même si vous réservez! Ne faites pas affaire avec eux!

Absolute crap! I put down a rental deposit and they only paid me back half of it 8 months later. They claim I used more kilometers than I did. What happens with the truck once I drop it off? I went from A to Z like I was supposed to.

Horrid service in St Albert, flat out lied to and let’s not discuss the extra charges for their mistake !! Never again !! Avis had what I needed for a better rate after dealing with the poor service at U-Haul! Will never again use this company

We recently rented a truck in West Palm Beach Florida. When we returned the truck, we left it in line as I was told to do. Uhaul must've mixed up the trucks and charged us for 89.6 miles when we went 17.9 and said that we returned it the next day which was inaccurate. I wish there was another reasonable company to rent trucks from because after this experience I never want to rent a truck from them again . I don't like being accused of lying.

Classic "bait-and-switch" operation. From insurance that doesn't work as it should to cheating dealers the company is in dire need of a top-to-bottom makeover.