I’d accidentally put the wrong address down. I messaged Treats on Instagram and Meg replied immediately saying that she’s updated it! Super quick and super lovely x
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Das sagen Bewerter
Refused to refund my items of clothing due to being “worn” even though safety tags all still on and no signs of wear to be seen-they sent me item back to me before I even had chance to dispute it wit... Mehr ansehen
Treats products are always the best quality. After having a slight issue the customer service team added efficiently and were very helpful. Will continue to shop here due to this plus how great the pr... Mehr ansehen
I was kindly gifted a treat studios terry towel tracksuit for my birthday from family. I am obsessed - i have now signed up to the restock notifications in every colour - please come back in stock... Mehr ansehen
Kontaktinformationen
10-12 Mezzanine Floor, Royal Liver Building, Pier Head, L3 1HU, Liverpool, Vereinigtes Königreich
- cs@treatsstudios.com
- www.treatsstudio.co.uk
3.8
Gut
232 Bewertungen
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Hat 48 % seiner negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Thank you very much to Phoebe!
Thank you very much to Phoebe in the CS Team. I’d accidentally ordered my parcel to my old address and within 10 minutes of emailing she had changed it. Which has saved me a lot of hassle. Great service and can’t wait to receive my order😊
8. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Fern,
I am so glad to hear that you’re happy with the service and that we were able to quickly update your delivery address for you. I know how stressful it can be when that happens, so I’m really pleased we could get it sorted so easily and save you the hassle.
It’s great to hear you’re looking forward to receiving your order, and I really hope you love it when it arrives.
- Treats x
Ordered the sweatpants which were £70
Ordered the sweatpants which were £70, worn and washed once and the seam has twisted round the front so they don’t fall properly and look really cheap. I washed as per instructions and the told me the seam would weaken the more times I wore them?! I literally had them two weeks?! Anyway they wouldn’t refund me and the I’m now left with sweatpants that are no better quality than primark
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Leah.
I would like to reassure you that all of our garments are carefully quality checked and produced to meet our internal standards prior to dispatch. With jersey and sweat-style fabrics in particular, some movement and twisting of seams can occasionally occur after wear and washing due to the natural structure and stretch of the fabric, even when care instructions have been followed correctly.
That said, I am very sorry that you have experienced this with your item so soon after purchase, and I completely appreciate why this has left you feeling dissatisfied with the quality. This is certainly not the experience we would want for our customers.
I also understand your comments regarding the advice you were given around seam wear over time. While seams can naturally soften with repeated wear over the lifespan of a garment, I am very sorry if this was not clearly explained or came across in a way that suggested this should happen so quickly after purchase.
I am sorry to hear that a refund was not possible in this instance, however I was glad to see that you were offered a discount code as a gesture of goodwill, and I do hope this was at least a small recognition of your concerns.
Please be assured your feedback has been noted and will be passed on to our product and customer service teams for review.
- Treats x
Tracksuit bottoms ripped on first wear.
Ordered the towel style tracksuit, worn once and the seam completely ripped in the trousers. I had only taken the tags off that day (I still have them), the item had not been washed and care had been taken. Was told that I am unable to have a replacement for the item because of its 'delicate nature'. For an item with such a high price point, this absolutely should not happen.
I have two other treats items arriving today which will be returned straight away. Never experienced this with any other company for an item that clearly hasn't been made correctly.
7. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Beth,
Thank you for your email, and I am very sorry to hear about your experience with the towel style tracksuit. I completely understand how disappointing this must be, particularly as the item had only been worn once and had not been washed.
I would like to reassure you that all of our garments are quality checked prior to dispatch and are designed and tested to meet our expected standards. However, I am very sorry that you have experienced an issue with the seam on this occasion.
I am also happy to see that you have now been issued a full refund for this order, and I am glad this has been resolved for you.
I am sorry to hear that you are considering returning your other items as well, as we would never want you to feel this way. If you would like, I would be more than happy to look into your order further and see how we can best assist you with anything outstanding.
- Treats x
No support with faults
Disappointed to see that this isn’t a one off…
I ordered 2 loungewear sets that both bobbled on the first wear. I gave it the benefit of the doubt as the bobbling was under the arms and around the legs where I know bobbling can be worse due to friction. However after a few wears, the sets are covered in bobbles. I have reported this to the customer service team, who recommended I use a de-bobbler (I have already done this). However it can’t just be me that would expect a £70 set to be in better condition after owning it for less than a month.
The customer service team are quick to respond however did not even ask me for my order number, and before they had even seen the images said there is nothing they can do.
I have spent £140 on 2 sets that look cheap and tatty after less than a month, and the brand have assured me this is normal!
Consumer rights state that a customer is entitled to refund, return or exchange within 30 days if they are not of reasonable quality.
No solution has been offered to me, so now I’m a £140 down, a mum on maternity leave, with clothes that look tatty.
Would just like to add I have been a treats customer since the gummy bear necklaces and phone cases, a real shame that this seems to be a common issue with this set that they cannot accept fault for (review below seems to have the same issue)
6. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Harri,
Thank you for taking the time to share your feedback, and I am very sorry to hear how disappointed you are with your recent purchases. I can completely understand your frustration, particularly given your loyalty to the brand over the years.
I would like to reassure you that all of our fabrics are extensively tested prior to production to ensure they meet our quality standards. However, with softer fabrics, some level of bobbling can occur over time, particularly in areas subject to friction such as under the arms and between the legs. This can happen even when care instructions are followed correctly.
That said, I do appreciate that this has happened sooner than you expected and that it has impacted your experience of the product. I am sorry that this has left you feeling that the items do not reflect the quality you anticipated.
In line with our policies, once items have been worn and washed, we are limited in how we are able to assess and process returns, as we are unable to determine the exact conditions they have been exposed to. I can see that our customer service team has already offered a gesture of goodwill in the form of a discount code, and this remains available to you.
Please be assured that we do not want any of our customers to feel disappointed, and your feedback has been noted and will be passed on to our wider team for review.
- Treats x
Their customer service is unmatched
Their customer service is unmatched, they always always sort everything out and respond so quickly! I don’t wear anything else!!
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Lauren,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Will 100% be shopping here again and…
Will 100% be shopping here again and again because of the amazing customer service from Phoebe! And the towelling tracksuit is gorgeous
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Roisin,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Treats is the best
Treats is the best! Best clothes, pjs, quality, customer service. 10/10!!!!!
24. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Molly,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Item became faulty after one wear and…
Item became faulty after one wear and returned within three weeks of purchase. Stitching around the pocket came undone. Item returned but no refund issued as they expected this to happen to a garment that is three weeks old. Have reported to trading standards - be aware - quality is appalling for the price being paid.
Did your experts assess the quality of the cotton and fastening off process. The cotton was obviously not fastened off properly and caused the stitching to come undone or cheap cotton was used. As requested by email please share a copy of their assessment. If this is consistent with the age of the item i.e 3 weeks then shame on your company for charging £134.99?
You offered me £13 discount to keep the item with the pocket hanging off. It needs to be binned off not discounted
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Julie,
Thank you for taking the time to leave your review. I am genuinely sorry to hear that you are unhappy with your experience, and I do appreciate how frustrating this must be.
I have reviewed your case, and I can see that our customer service team did offer a number of options in an effort to resolve this for you. These were provided in line with our policies and procedures; however, I understand that you chose not to proceed with those solutions at the time. I am sorry that this has left you feeling dissatisfied.
In relation to the item itself, it was assessed by our garment team in line with our standard inspection process. The conclusion reached was that the issue identified was consistent with wear and use following washing, rather than a manufacturing or fabric fault. I do completely understand that this is not the outcome you were hoping for, and I am very sorry for your disappointment.
That said, we do need to rely on the findings of our inspection process, alongside our clearly stated policies, in order to ensure consistency and fairness across all cases. As such, we are unable to treat this as a fault.
I am very sorry again that this situation has not met your expectations. If you would like to revisit any of the options previously offered, please do get back in touch — our customer service team remain open to supporting you and would be happy to help where possible.
- Treats x
The best quality
The best quality, style & customer service!!!
16. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Birdie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
I’m absolutely obsessed with treats…
I’m absolutely obsessed with treats studios I ordered a gift set the quality of the clothes is 10/10. I had an issues with the glass tumbler and Phoebe was incredible and so quick at sending out a new one. Payday can’t come quick enough to order more x
14. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Connie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Amazing company & will come back to buy more!
It was great! The customer service is fast & reliable.
12. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Nish,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Very helpful customer services
I had an issue with my item and was unable to process a return through the portal. Customer service provided the returns label very quickly. Loved my other items I ordered. Very helpful and will be purchasing again!
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Great Customer Service
Phoebe provided amazing support following an issue with DPD and quickly gave a resolution for my lost parcel. My email was responded to within minutes! 10/10 customer service 🥰
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Katie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Quality and style
Not only are the products such beautiful quality- they are comfortable and look so good. They are a great price point as well - you don’t feel over charged. I’m 5,6, size 10 and they are oversized but they don’t drown you. I would recommend every time. The towelling tracksuits are my FAVE
8. April 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
I had a two piece set which was NOT…
I had a two piece set which was NOT cheap, washed once after following all care instructions and the item has shrunk. I have emailed the customer service which I will say you do get fast replies, however I feel nothing has been done. I completely understand companies have return policy’s etc but to pay this much for an item and it shrink, I personally wouldn’t bother again and go get something for half the price that won’t shrink.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Kirsty,
I am very sorry to hear about your experience with your two-piece set. I completely understand your disappointment, particularly as you have followed the care instructions and expected the item to maintain its original quality.
I am also sorry that you feel your concerns have not been fully resolved. Please be assured that we do take feedback of this nature seriously, however once an item has been worn and washed, we are limited in what can be determined in terms of whether a change such as shrinkage is due to a manufacturing fault or related to wear, care, or washing conditions. For this reason, we do have company policies in place to ensure each case is assessed fairly and consistently.
That said, I am glad to see that a partial refund was previously offered and has been accepted and issued to you. I do hope this has helped to provide some level of resolution, even though I fully appreciate it may not completely reflect the outcome you were hoping for.
We do genuinely value your feedback, and I am very sorry again that this has been your experience. It is never our intention for customers to feel disappointed, especially with items at this price point. I do hope you can understand our position, and I appreciate you taking the time to get in touch and share your concerns.
- Treats x
10/10
Delivery and customer service was 10/10. Lovely packaging too 🫶🏼
28. März 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Tabitha,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Super efficient
Super efficient, friendly and helpful.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Ella,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Lovely clothes- had an issue with an…
Lovely clothes- had an issue with an order that was resolved the same day, brilliant customer service from Phoebe.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Kinga,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
First purchase - really pleased
I made a first purchase this week of tracksuit set and joggers. Really pleased with the items and great quality. Unfortunately the zip on the tracksuit top was faulty, I reported this to the team and they replied within an hour or two and then promptly sent out a free replacement. Cannot fault their customer service and will definitely be ordering more items. Thanks girls x
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Hi Natalie,
Thank you very much for your review. We sincerely appreciate your feedback and hope that you are delighted with your order from us! We are so glad you were so pleased with our service.
- Treats x
Absolutely awful
Absolutely awful! I'll never shop here again. I made my order and around ten days later with zero correspondence; had it refunded but minus the postage I hadn't received! Still waiting for that refund. No explanation and then I received an ad taking me to the same product I'd been trying to buy? If they'd managed my expectations properly as a customer, then sounds like they could have organised shipment? Their ads are often for things not available eg personalised items that were not on offer between Xmas and new year. Cheap brand with bad marketing and customer services, at a high price. They should focus on improving all areas of their service.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von Treatsstudio
Thank you for taking the time to share your feedback. I would like to sincerely apologise for the experience you have had, as well as for the frustration and inconvenience caused. This is not reflective of the standard of service we strive to provide.
Having reviewed your order, I can confirm that your parcel was returned to us by DPD after being held at the depot and not collected or successfully delivered. We appreciate that this situation, combined with a lack of clear communication, would have been disappointing and frustrating.
With regard to your refund, the postage cost was processed and issued back to your original payment method yesterday. Please note that, depending on your bank or payment provider, it can take approximately 3–5 working days for the funds to appear in your account.
We genuinely value your feedback, as it helps us identify where improvements are needed, particularly in relation to communication and overall customer experience. We would very much welcome the opportunity to resolve this matter for you fully and restore your confidence in our service.
Could you please contact our customer service team directly, providing your order details, so that we can investigate further and assist you in the most efficient way possible?
Once again, please accept our sincere apologies for your experience, and thank you for your patience and understanding - Treats x
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