Treatsstudio Bewertungen 

Ordered a £130 tracksuit, I am 26 weeks pregnant and tried on the joggers but they didn’t fit around my bump so I returned the item within a couple of hours of the item being delivered.

Over a week later my return has been declined due to marks on the collar of the jumper… which one I don’t wear makeup and two I didn’t even try on so I am utterly shocked by this and completely disappointed as it is a lot of money to have spent on a tracksuit and I just wanted to use the refund to buy something that actually fits me!!

Upon further research I have found other people seem to have the same problem with ‘makeup marks’ being on their returns so they have not been accepted either. This needs to be sorted out as it is completely unacceptable to have this happen to multiple customers.

Since my item has been returned to me I have checked the garment over myself and can’t locate any stains but now the item has holes in so I am extremely confused and this has caused me severe distress as a heavily pregnant woman, this whole process has made me so stressed and I just don’t understand how customers can be treated like this.

I contacted Treats with an issue regarding my order, I accidentally ordered an item twice, I was contacted back within 24 hours by Meg and my refund was issued immediately. Amazing customer service!!! Thank you Meg x

I always purchase from treats- an amazing brand!! Had an issues with a delivery and it was sorted straight away with kindness- Gracie was amazing help!

Waiting for one of their launches and ordered quick to make sure I got the items I wanted , when received I was sent the wrong items and by this time all the items I want had sold out so no airport outfit , the team just didn’t seem bothered at all considering my order was around £300!
Made a 2nd order to try again over £200 again and received the item with the Treats label stitched backwards on the bum of the pants , £150 tracksuit and hasn’t even been quality checked. So disappointed and have emailed them straight away but still not had a response.
Such a shame but I would avoid ordering from here especially as they are high end prices and poor quality and customer service

Good customer service! Got back to me really quick

Incredible customer service, emailed them regarding shipping and delivery and not only did they reply so quickly but they went above and beyond with the solution. Thank you!

I returned an item unworn, with all tags and original packaging intact, but Treats Studios rejected my return due to an alleged makeup mark that I did not cause.

They sent the item back to me without contacting me or giving me any opportunity to discuss the issue. The photograph they provided contained no order number or return reference, so there was nothing proving that the item pictured was actually the one from my order.

I asked for a photograph linking the item to my return, along with evidence of its condition before dispatch, but they completely ignored these requests and simply repeated that their decision was final.

I’m now being forced to keep and pay for an item I do not want, based on an unverified photograph and with no meaningful investigation. The dismissive customer service and complete lack of transparency have been appalling. I would not order from this company again and strongly advise others to be extremely cautious about their returns process.

I placed an order for a rope with 2 charms, paid.
When delivery arrived no charms.
Told by customer service it was an error at checkout, no solution offered.
When trying to return it said not eligible for refund/return.
Why bother trying to support these small businesses?
Awful.

I returned my item after a very quick try on. Tags still in place. Then I received an email from customer service to say my item has visible make up stains and they were returning it to me! I argued this as I do not wear make up day to day and if I did, I wouldn’t be so thick to get it on the clothes, But I was dismissed immediately and product sent back to me.

After the item being sent back, the mark is very noticeable there’s no way I’d have returned in that condition. I asked for evidence of how the item was sent to me originally and them opening it in the warehouse but again just dismissed…

Now I’m stuck with an over priced filthy lounge set. £80 is ALOT!!

If you’ve been thinking of ordering then honestly let this be your sign, don’t bother. Poor product and even poorer customer service. Patronising.

Not happy. Was sent the wrong item. I have proved it. The item is way off what I have ordered. I have emailed customer services and it has been terrible. They have told me to return the item and once I have PROVED I have returned it they will then send me my item. My item should be sent to me asap I have paid £100 for this!! Such a joke. They make the mistake and then won’t send me my item asap

I ordered 2 sets from Treats and had a small issue with the delivery. Meg from Treats was so helpful and the issue was revolved within 24 hours. The quality of the set is absolutely gorgeous, will deffo be ordering again!!

Amazing customer service! Very helpful & responded quickly and resolved my issue straight away. I love everything from treats so will definitely be making more purchases in the coming months!

I ordered a pair of joggers from here which shrunk in length after one wash and I could no longer wear, despite following wash instructions. I then bought the 3 piece slub set as I do love my black one. This has bobbled excessively again after one wash. I decided to contact customer service as the set was £85 to be told I could only get a 10% refund. Probably my own fault for re-ordering after my first issue. You don’t get the quality you pay for unfortunately.

New fave brand - clothes are amazing quality come boxed to a high standard and what makes it even better is their customer service they clearly care about their customers everything is 5 star from start to finish

I’m obsessed with treats ! Products always come in a lovely bag, the material is amazing!
Customer service is great!
I’m absolutely obsessed with the loungewear to the point. I feel like I need to work for them and quit my job at the hospital.
Thank you

Bought some really cute bits for my kids - fantastic quality and loved the packaging. We had a slight issue with a delivery but customer service sorted immediately - was really pleased.

Amazing customer service. After a while my order hadn’t arrived and I emailed customer service and they sent me a new one that day! Have already ordered from them again. Can’t recommend them enough (clothes are unreal too!!)

Amazing customer service and response- thank you! X

I had a few issues with an item but Chloe was absolutely amazing throughout! She arranged an exchange promptly and was so kind, helpful and attentive from start to finish. I love the brand and the designs and I’m excited for the new drop! Great experience despite the initial issue.

Had a problem with a delivery been delayed by the courier- meg was super helpful via email and sorted out the problem straight away- I’ve never had any issues with this brand and find the team are so helpful with any questions or issues I’ve had!