The Trade Centre UK - Rochdale Bewertungen 

Fantastic service, genuine sale and looked after really well

arrived early, was taken in by stephen the viking very polite and knowledgeable, talked me through everything. Got my car within couple of mins, very happy with my purchase what a bargain! Thank you rabihafor all ur help.

Great experience from start to finish in the Rochdale branch. Walked in just to have a look around and now driving away in a fantastic vehicle.
All staff from beginning to end have been friendly and helpful.

quick and friendly service. helpful and informative from start to finish. thank you Rabiha and sumayah

All went well staff helpfull and good at there yob

U are supposed to check all the car before they leave the show room

Lovely experience from start to finish. Was a long day but everyone we saw helped us to get everything sorted. Will definitely recommend. Thank you x

Dear The Trade Centre Rochdale,

I am writing to make a formal complaint regarding the Kia Sportage we purchased from your Rochdale branch on 5th June 2026.

Since taking ownership of the vehicle, we have experienced serious issues which raise concerns about the condition, reliability, and roadworthiness of the car.

The first major issue occurred shortly after purchase when driving the vehicle uphill. The car suddenly became severely restricted and would not rev beyond approximately 1,500–2,000 RPM, even when manually selecting a lower gear (including second gear). The vehicle was effectively unable to accelerate properly.

This behaviour is consistent with the vehicle entering a limp mode/safety protection mode, where the ECU limits engine power to prevent further damage to the engine or transmission. This is not a normal driving characteristic and indicates there may be an underlying mechanical fault requiring investigation.

We have also reviewed the vehicle’s MOT history and noticed recurring major failures appearing year after year, followed by passes. This raises concerns that the underlying faults may not have been properly resolved and that the vehicle may have existing issues which were not made clear to us at the point of sale.

On Friday 19th June 2026, we drove the vehicle back to Rochdale and requested that the issue be investigated. The initial customer service experience was extremely disappointing. We were effectively told that the car was “the car” and that if we wanted it looked at, we would have to leave it for weeks for assessment, leaving us without transport.

Eventually, after speaking with someone who was willing to help, a courtesy vehicle was arranged. However, this vehicle was not comparable to the Kia Sportage we purchased and was significantly smaller. Given our circumstances, we accepted this because we needed transport.

Unfortunately, when we collected the courtesy vehicle, it was dirty and had a strong cigarette smoke smell. We are non-smokers, and due to the current warm weather the smell is extremely unpleasant. We have children, and we are not comfortable putting them in a vehicle in this condition.

The aftersales experience has been extremely poor. Since leaving the vehicle with you on Friday, we have received no meaningful updates, no progress reports, and no clear communication about what is happening. We currently have a £550 monthly finance payment for a vehicle that is sitting at your showroom and unusable.

This situation is causing significant stress and disruption, including putting our jobs and daily commitments at risk due to the lack of reliable transport.

We purchased this vehicle expecting a safe, reliable car and a reasonable standard of customer service. Instead, we feel completely ignored.

Since this point we have been told there is a fault on the catalytic converter and new one was order and was due in 30th June. We have had zero communication.

We require urgent action:

* A full investigation into the fault with the Kia Sportage.
* A clear written update on the diagnosis and repair plan.
* A suitable replacement vehicle if this car is found to have significant faults.
* A resolution that reflects our rights as consumers, including the option of exchanging the vehicle if appropriate.

We would appreciate this being escalated urgently. We do not want this situation to continue unnecessarily, but we need The Trade Centre to take responsibility and resolve this properly.

Please respond within 48 hours with an update and proposed resolution.

We had a really good experience, they explained everything to us so we fully understood. It was very efficient and straightforward.

Lovely staff and great service! From start to finish. Thanks Jack & Rabiha!

Excellent service from Brad, going above and beyond to help us collect our new car.

My whole experience with The Trade Centre from start to finish has been seamless. All the members of staff that I've dealt with have been excellent, informative and helpful. Have gone above and beyond to make sure I felt comfortable with my purchase, and never felt pushed into anything. Would highly recommend anyone looking to buy a car to come and have a look, the staff will really make you feel welcomed and safe.

I’m happy with your job, thank you for the service today. Thank you to Asad who stayed behind for me to finish the process and take my new car the same day. Thank toi

The sales person J. was a great help and assisted beyond expectations. I was promised that the scratches on the body work would be painted before collection but the garage part did not do this. I was disappointed afterbeing promised.

Assad was absolutely amazing great service very friendly really helpful made us feel very comfortable would highly recommend trade centre

All round professional service, gave me space to view potential cars without rushing me. Explained all processes and services, from arriving to driving away my new car was 2 hours.

I have brought a Vauxhall Corsa from Trade Centre Rochdale on 3rd June 2026 it was one their Web Special car. I have received acknowledgment letter from DVLA I am no longer registered keeper letter dated 3r June 2026. I have contacted DVLA and they and told me that Trade Centre has been taken my name off as registered keeper and put the car back on Traders name. I have contacted Trade Centre various time and left message to contact me. Then on the 16th June I spoken with someo called Ali from Collection Team he introduced him as Collection manager. Ali advised that its not possible and re -apply the log book again. DVLA sent me letter again and asked me to Complete V62 and pay £25 to get log book under my name. However I have spoke to Trade Centre Rochdale again spoke to someone called BRAD (however is sound like a Asian Man). Explained everything, he told me to pay £25 and order new log book as Trade Centre would never do that. I have been driving this car no logbook under my name which was very big risk. God forbid If I would you have an accident I dont have no proof that I am a registered keeper and my insurance would have been void as I have put on my insurance I am a register keeper. Now. I not driving this car due this Trade Center reckless behaviour and they are not supportive. Everytime you called trade centre they will put you through concierge who take your details and advised will get phone call however ne phone call never received. The General manager behaviour also unacceptable. If I could I would have give Trader Centre negative rating. This branch gets run by some very unprofessional people.

Bought a car 8wks ago apparently mot and servo with the 40 points checked! Explain why then a brand new exhaust has had to be fitted not just a small part but the whole exhaust! I emailed your team had no reply! Really poor customer service! Its non existent

Very good today they was both very fast and going through everything in detail, I would definitely recommend this to anyone looking at getting a car