I sent my Timbuk2 bag back for a repair. I was doubtful that a replacement of the inner lining material could be done. I received my bag yesterday and it turned out great-the inside as good as new! It... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I got my messenger bag in 2012 and have loved it ever since. It had gotten some rips over time, but in the last year the lining really started to deteriorate. It was WAY past warrantee, but I figured... Mehr ansehen
Unternehmen hat geantwortet
This is possibly the best lifetime warranty experience I’ve ever had. TimBuk2 stood by their promise to quality and care. They also made it easy. I cannot recommend their products enough for both qual... Mehr ansehen
Unternehmen hat geantwortet
There were additional charges for a repair which was covered under their warranty and not disclosed upfront. My warranty repair was approved and return shipping was included at the time I submitted th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Taschen- und Gepäckfachgeschäft
- auch in
- Geschäft für Modeaccessoires
- Handtaschengeschäft
- Taschengeschäft
Vom Unternehmen geschrieben
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktinformationen
San Francisco, Vereinigte Staaten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4.2
Gut
421 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
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Antwort von Timbuk2
We're glad to hear the warranty process was simple and straightforward. We stand behind our products and strive to make getting support as easy as possible when it's needed. We appreciate your support and hope your bag continues to serve you well for years to come!
Warranty repair process is one of the strongest in the industry
The best backpack to own - I have 3 backpacks from Timbuk2, and the fourth one is coming soon - and their warranty repair process is one of the strongest in the industry. Trust me, if someone values repairability, longevity, and a company that actually stands behind its gear, Timbuk2 is hard to beat, and I told all of my friends about it.
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Timbuk2
Thank you for the amazing review and for your continued support! We're honored to have earned your trust across multiple backpacks. It's great to hear our warranty and repair program has made a difference, and we truly appreciate you recommending us to your friends. Enjoy backpack number four!
Sam and the rest of repair team made…
Sam and the rest of repair team made sure that my experience went smoothly. They were accommodating to my school situation and got my bag repaired and sent to me in timely manner ! Overall 10/10 support
18. Juni 2026
Antwort von Timbuk2
Thank you for the kind words! We're glad we could help and work around your school schedule to get your bag repaired and back to you quickly. We appreciate your support!
Timbuk2 service on a 15 year old bag!
Timbuk2 serviced my bag from 15 years ago, for $25. The interior material was peeling off and they were able to replace either the material, or the bag I'm not quite sure which. Either way, it's a great small bag and I'm glad I'll get to use it again! Just wish I didn't have to pay to ship it!
27. Mai 2026
Antwort von Timbuk2
Thank you for the review! We're glad we could help get your bag back into service after 15 years and that you'll be able to enjoy it for many more to come. Thanks again for giving us the opportunity to keep your bag going strong!
I have onlythe best reviews for your…
I have onlythe best reviews for your products, as I have been your customer for over 20 years (this is my third order of your Die hard bags). I appreciate how easy it is to make an online order of a custom messenger bag and the speed at which it was shipped…
On a personal level I prefer the Hook version of closing the flap instead of plastic fasteners.. wish this was also customable… Still… thanks for the good work
17. Juni 2026
Antwort von Timbuk2
Thank you for your loyalty and support over the years! We're glad you've enjoyed our bags and ordering experience. Thanks again for your continued support!
Antwort von Timbuk2
Thank you for the kind words! We're delighted to hear you've had a great experience.
We like the quality of their products…
We like the quality of their products and have backpacks for the whole family. They are great for traveling.
16. Juni 2026
Antwort von Timbuk2
Thank you for your kind words! We appreciate your support and look forward to being part of many more journeys ahead!
Amazing customer service
15. Juni 2026
Antwort von Timbuk2
Thank you for your kind words! We're thrilled to hear you had an amazing experience with our customer service. We truly appreciate your support and look forward to serving you again in the future!
Terrible Customer Service
My husband bought a bag from the UK sight. It arrived and upon receiving it realised he did not like the strap and so immediately requested a returns label or an RMA all emails have fallen on deaf ears. Absolutely no response what so ever. Not even an acknowledgment shocking customer service and you only get 14 days to return items.
15. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Timbuk2
Thank you for bringing this to our attention, and we're very sorry to hear about your experience.
It appears that your purchase was made through our European partner's website. We understand how frustrating it must be to request a return immediately after delivery and then receive no response, especially when the return window is limited.
We have reached out to our European partner on your behalf and asked them to review your case and contact you directly regarding your return request. We apologize for the lack of communication you've experienced, as this is not the level of service we expect our customers to receive.
Thank you for your patience, and we hope to have this resolved for you as quickly as possible.
Antwort von Timbuk2
Thank you for sharing! We’re glad everything was easy to navigate and arrived quickly.
I have a 30 yr old messenger bag
I have a 30 yr old messenger bag. The stitching started to come apart.
I emailed these guys, filled out the information requested to the best of my abilities (30 yrs ago, I can't remember where I bought this bag). The warrantied it. I sent it in, they fixed it and shipped it back. No cost for the repair.
Best investment ever
9. Juni 2026
Antwort von Timbuk2
Thank you for your kind words! We’re thrilled we could repair your bag and keep something so well-loved going after all these years. Thank you for trusting us with it and for taking the time to share your story!
Website very informative and easy to…
Website very informative and easy to place an order
12. Juni 2026
Antwort von Timbuk2
Thank you for your kind review! We're glad to hear that you found our website informative and that the ordering process was easy and convenient. We appreciate your feedback and look forward to serving you again in the future.
Antwort von Timbuk2
Thank you! We're glad we could provide fast service and an experience worth recommending. We appreciate your business and hope to see you again soon.
Great service.
10. Juni 2026
Antwort von Timbuk2
Thank you! We're glad you had a great experience with our service. We appreciate your support and look forward to helping you again in the future.
Purchased with next business day…
Purchased with next business day shipping. You waited two days to ship it! It will arrive too late for upcoming trip. If you can't deliver as advertised, change it.
10. Juni 2026
Antwort von Timbuk2
Thank you for your feedback. We sincerely apologize for the frustration and disappointment this has caused.
We understand how important it is to receive an order in time for an upcoming trip. While next business day shipping was selected, most orders require a 2–5 business day processing period before shipment. Once an order has been processed and handed off to the carrier, the selected shipping method determines the transit time.
We recognize that this timeline did not meet your expectations, and we regret any inconvenience this may have caused. We appreciate you taking the time to share your experience, and your feedback will be shared with our team.
Thank you for your patience and understanding.
Design Flaw Ruins Straps and Timbuk2 Refuses to Repair
I purchased a Medium Classic Messenger Bag in Blue from the Timbuk2 website in 12/2024. I've used the bag for about 18 months. While Timbuk2 markets their durability and lifetime warranty, the design of this bag has caused its own destruction.
The issue is a material conflict between the front Velcro panels and the closure straps. Over time, the straps constantly catch on the exposed Velcro when opening or closing the bag. This ongoing friction has completely shredded the straps, pulling the strap fibers apart, leaving them a frayed mess. I've photos showing just how bad the damage is from normal use.
When I contacted Timbuk2, their response was telling. They offered to send me "Velcro covers" to mask the problem. To me, this is an admission that they are aware of this design defect. They refused to repair or replace the straps as a warranty issue, instead asking me to ship the bag at my own expense and pay for the repairs myself.
Sending a patch-up accessory does not fix the damage on a "premium" bag. I expected a company that has a lifetime warranty to stand behind their product and fix the damage. Instead, I am left with a damaged messenger bag. Buyer beware: the Velcro will eat your straps, and Timbuk2 will not fix it.
10. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von Timbuk2
Thank you for your feedback. We're sorry to hear about your experience.
To minimize contact between the closure straps and the hook-and-loop (Velcro) panels, we recommend fully folding the envelope closure when opening and closing the bag. Also, securing the straps and clips. This helps reduce abrasion and extend the life of the materials.
Our Lifetime Warranty covers defects in materials and workmanship, while wear caused by regular use is not considered a warranty issue. We appreciate you sharing your experience and will pass your feedback along to our product team.
Ease of ordering
10. Juni 2026
Antwort von Timbuk2
Thank you for your feedback! We're glad to hear that you found the ordering process easy and convenient. We strive to make every step as simple and seamless as possible, and it's great to know we met your expectations. We appreciate your support and look forward to serving you again!
Ease of ordering on website.
10. Juni 2026
Antwort von Timbuk2
Thank you for your feedback! We're glad to hear that you found our website easy to use and that the ordering process was smooth and convenient. We appreciate your business and look forward to serving you again.
good product & cust support
9. Juni 2026
Antwort von Timbuk2
Thank you for your kind feedback! We're thrilled to hear you're happy with the product and that our customer support team provided a great experience. We truly appreciate your support and look forward to serving you again in the future.
Cancelled an order due to their poor…
Cancelled an order due to their poor fraud detection mechanism. The verification service was completely unreasonable in terms of privacy security, with no alternative provided after contacting customer service. After these delays, even when selecting “next day” shipping, products were only shipped 8 days later, with no estimated delivery date as of yet. Shame given the high quality of their products, but I will not be buying online again if I need reliable service quality.
9. Juni 2026
Antwort von Timbuk2
Thank you for taking the time to share your experience. We're sorry to hear that the verification process and shipping timeline did not meet your expectations.
To help protect our customers and prevent unauthorized purchases, some orders may require additional verification before they can be processed. We understand that this can be inconvenient and appreciate your patience when these security measures are necessary.
Please note that all orders require 2–5 business days for processing prior to shipment, and expedited shipping options apply once an order has been processed and dispatched. We appreciate your feedback and will share your comments with the appropriate teams as we continue working to improve the customer experience.
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