I sent my Timbuk2 bag back for a repair. I was doubtful that a replacement of the inner lining material could be done. I received my bag yesterday and it turned out great-the inside as good as new! It... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I got my messenger bag in 2012 and have loved it ever since. It had gotten some rips over time, but in the last year the lining really started to deteriorate. It was WAY past warrantee, but I figured... Mehr ansehen
Unternehmen hat geantwortet
This is possibly the best lifetime warranty experience I’ve ever had. TimBuk2 stood by their promise to quality and care. They also made it easy. I cannot recommend their products enough for both qual... Mehr ansehen
Unternehmen hat geantwortet
There were additional charges for a repair which was covered under their warranty and not disclosed upfront. My warranty repair was approved and return shipping was included at the time I submitted th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Taschen- und Gepäckfachgeschäft
- auch in
- Geschäft für Modeaccessoires
- Handtaschengeschäft
- Taschengeschäft
Vom Unternehmen geschrieben
Born and bred on the backs of San Francisco bike messengers, Timbuk2 builds tough-as-Hell backpacks, messengers, travel bags, and accessories designed to outlast you. Free Shipping and Lifetime Warranty.
Kontaktinformationen
San Francisco, Vereinigte Staaten
- 1(800) 865-2513
- customerservice@timbuk2.com
- www.timbuk2.com
4.2
Gut
421 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 98 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Timbuk2 Bag Repair
I sent my Timbuk2 bag back for a repair. I was doubtful that a replacement of the inner lining material could be done. I received my bag yesterday and it turned out great-the inside as good as new! It was worth the $25.00 charge to be able to use my favorite bag for several more years.
23. Oktober 2026
Antwort von Timbuk2
Thank you for the wonderful review! We’re so glad our repair team could give your favorite bag a new lease on life and make the lining look like new again. We love helping keep well-loved bags going strong and hope you enjoy yours for many more years!
The sizing was wrong and didn't look as…
The sizing was wrong and didn't look as advertised. I asked for a refund 3 times and never heard back from them. Definitely don't buy from this company as you are not able to return any items.
20. September 2026
Bewertung ohne vorherige Einladung
Terrible communication regarding…
Terrible communication regarding shipping times. Very dissatisfied
23. Oktober 2026
Antwort von Timbuk2
We’re sorry the communication regarding your order’s shipping timeline fell short of expectations. Our standard processing time is 2–5 business days, followed by the transit time associated with your selected shipping method. We appreciate your patience and understanding!
These people are the real deal
These people are the real deal. I sent a bag to repair and they redid the whole bag to new status.........Impressive products and service.
Gerard
28. Februar 2026
Antwort von Timbuk2
We love hearing this! Thank you for trusting us with your bag. We’re thrilled our repair team could give it a fresh start and exceed your expectations!
bit of a hassle
The process to return for repairs is easy, other than the need to print out the letter sent to me with the repair code. I don’t have a printer so it was a bit of a hassle.
21. Oktober 2026
Antwort von Timbuk2
Thank you for your honest feedback! We’re glad the repair process was easy to navigate and are sorry the printing requirement made things a little less convenient. We appreciate your support!
2nd time designing a custom
2nd time designing a custom, lifetime bag #4. The process is easy.
20. Oktober 2026
Antwort von Timbuk2
Thank you for the wonderful review! Four bags and two custom creations is amazing! We truly appreciate your loyalty and hope you love your newest addition!
Out of warranty repair
Out of warranty repair was reasonablely priced, an extremely smooth process, and quick turn around.
19. Oktober 2026
Antwort von Timbuk2
We love hearing this! Thank you for trusting us with your repair. We’re happy the experience was smooth from start to finish and that we could get your bag back in action quickly!
30 year old Timbuk2 messenger bag
I have had a Timbuk2 messenger bag for 30 years. The inside lining was cracking. I sent pictures to Timbuk2 customer service. They said they could fix it. I sent it in and got it back in a couple weeks in perfect condition. They made it simple for me. And all for a very reasonable price ($25). This bag has been a workhorse and has proven itself over and over. Love it.
18. Oktober 2026
Antwort von Timbuk2
Thank you for 30 incredible years of support! We love hearing how well your messenger bag has served you over the decades. We’re thrilled our repair team could make the process easy and give your longtime favorite a new lease on life. We truly appreciate your loyalty and are so happy we could keep your beloved bag going strong!
Easy repair process that returned my…
Easy repair process that returned my bag in great shape! Ready for another decade of use.
21. September 2026
Antwort von Timbuk2
Thank you for the great review! We’re thrilled our repair team could get your bag back in action. Here’s to another 10 years of adventures!
very easy to purchase and customize
15. Oktober 2026
Antwort von Timbuk2
Thank you for the great review! We’re so glad you found the customization and ordering process easy and enjoyable. We hope you love your new custom bag!
It hasn’t been shipped after 5 days
15. Oktober 2026
Antwort von Timbuk2
Thank you for your patience! We know you're eager to receive your new bag. Since each custom bag is sewn especially for you, orders are sewn and ship within a week. We're happy to confirm yours shipped within 5 days and is on its way to you now. We hope you love it once it arrives!
There were additional charges for a…
There were additional charges for a repair which was covered under their warranty and not disclosed upfront. My warranty repair was approved and return shipping was included at the time I submitted the repair request. After the bag was received, they wanted to charge me $50 USD just to return my bag, which is almot as much as it cost me to buy it and very unreasonable in terms of cost to ship. I like the products but a big draw is the lifetime warranty and this experience taints that whole perk for me. After 10+ years of buying Timbuk2 bags, I sadly will be finding another brand moving forward.
15. Oktober 2026
Antwort von Timbuk2
Thank you for being a loyal Timbuk2 customer for over 10 years! We truly appreciate your continued support and the opportunity to help keep your bag going strong. We're glad to offer approved warranty repairs at no cost. For international customers, return shipping fees do apply, with details and rates available on our shipping page. We understand the importance of knowing these costs upfront and apologize for any confusion.
We appreciate you sharing your feedback, as it helps us improve how we communicate shipping costs and make the repair experience as smooth as possible.
Timbuk2 Customer Service is notch…
Timbuk2 Customer Service is top notch and so is there lifetime warranty- I’ve been a customer for years and one of my oldest bags (20+ years) finally saw its last day and they held true to their promise and replaced the bag. 🫶
14. Oktober 2026
Antwort von Timbuk2
Thank you for the wonderful review and over 20 years of support! We’re so glad our team could make the warranty process a positive experience. Here’s to many more years and adventures with your new bag!
Antwort von Timbuk2
Thank you for sharing your feedback. We’re sorry the delivery took longer than expected. Our standard orders have a processing time of 2–5 business days before shipping, with transit time depending on the shipping method selected at checkout. We appreciate your patience and understanding!
$25 repair and GOOD AS NEW
I got my messenger bag in 2012 and have loved it ever since. It had gotten some rips over time, but in the last year the lining really started to deteriorate. It was WAY past warrantee, but I figured it couldn't hurt to reach out to Timbuk2. What happened next was the best product experience OF MY LIFE. Not only was the process straightforward and really clear at all stages, it was ridiculously inexpensive (complete repair for $25 INCLUDING SHIPPING). I just got my bag back-- WEEKS faster than they estimated-- and it's good as new. I cannot say enough good things about my bag, the repair experience, and the brand generally. Can't wait for my next 14 years with this bag!
8. Oktober 2026
Antwort von Timbuk2
Thank you for the incredible review and 14 years of support! We’re thrilled our repair team could bring your beloved messenger bag back to life and make the process smooth, affordable, and quicker than expected. We love keeping well-loved bags going strong. Here’s to many more years of adventures together!
Amazing product and service is right on…
Amazing product and service is right on top of expectations.
12. Oktober 2026
Antwort von Timbuk2
Thank you for the wonderful review! We’re so glad you’re loving our products and that our team provided a great experience. We appreciate your kind words and support!
Love these bags for motorcycle and bicycle commuting.
Love these bags for bicycling, motorcycling and just everyday usage. I bought a new medium size one. I still have my xl bag from 25+ years ago, a bit worn but still functional.
17. Juni 2026
Antwort von Timbuk2
Thank you for over 25 years of support! We love hearing that your original bag is still going strong and that our bags continue to be part of your daily rides. Here's to many more miles ahead!
Sophia and team at Repairs were a dream…
Sophia and team at Repairs were a dream to work with, presenting challenges and find creative solutions that resulted in my having another 30years of love and life with Timbuk2’s incredible product. Thanks a million all … you are great.
9. Oktober 2026
Antwort von Timbuk2
Thanks for sharing your experience! We’re thrilled our repair team could work through the challenges and find a solution to keep your beloved bag in action. We appreciate your continued support!
My order took way too long
My order took way too long. I even paid for fast shipping which should be refunded!
9. Oktober 2026
Antwort von Timbuk2
We're sorry to hear about the delay with your order, especially after paying for expedited shipping! We understand your frustration and are reaching out to you directly to look into this and see how we can help.
Outstanding products!
9. Oktober 2026
Antwort von Timbuk2
Thank you! We’re so glad you’re loving our products. We hope you enjoy your Timbuk2 gear for many years to come!
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.