Earnshaw Watches Bewertungen 59

Worst support ever. 0 help and a lot of hidden costs. Strongly advise to consider another brand.

Juste du style. La montre perds 5 minutes toutes les heures et l’aiguille des heures est mal calée, elle indique 5:00 à 16:30. Montre déjà renvoyée et retourner avec le même défaut. Ne vous faites pas d’illusion à ce tarif…

Purchased automatic watch for Xmas. Wasn’t working correctly Contacted company which turns out is in Hong Kong and not in uk Can’t return it within their 30day period as it was a xmas present and I received it on 18dec. They have offered to refund or replace if I can send it within 3 days. I have decided not to send it as I certainly don’t trust them at all. Their customer service is totally abysmal. Bought watches from company with this name in the past but it was a uk company and never had any problems. I certainly don’t believe that this is a genuine company

If I could leave zero star I would. I have a Bessemer watch that the rubber strap fell apart. Thomas Earnshaw does not even sell a replacement strap for their own watch. I’m totally willing to pay $100 for a strap and I can’t. It’s a specific shape at the pin so now the $500 watch is garbage. Absolute bs. DON’T EVER BUY THEIR WATCHES!!!

Attention car les prix indiqués ne contiennent pas les frais de douanes. Bilan achat de 240 euros je viens de recevoir une facture à payer de 81 euros en plus pour douanes et tva.....envoyée un mois après par le transporteur ....Très mécontente

J'en ai eu 2, les 2 ne fonctionnent plus en 1 année, j'ai testé drop shipping on ne m'y reprendra plus
Allez chez de vrai horloger pour le même prix !

I bought 2 watches. One of them not even worn was not working at all. The second passed +2 years later. What do you expect from a watch which you can buy looking and working the same like the watches on aliexpress.
Thomas E. support did not show any flexibilty and the repairing company Mistral made an offer to repair the watches for almost like the same price like a new one.
Not recommended!
Plus fake reviews on their site

Description trompeuse, du coup demande de retour. C’est entièrement à notre charge et vers Hong-Kong !
Inadmissible, produit non-conforme et on doit payer pour se faire rembourser.
Site à fuire...

I puchased one of these watches and for anyone who is thinking about buying them for their nice price DONT! Their support is the absolute worst I havent seen anything like this before, literally non-existent. No response on polite emails, you literally cant even submit a question to support team on their website, it literally doest allow you! The watch itself looks way better on the photos. When you have it in hand you can feel the chinese quality (very cheap) I was very disappointed by that. Overall really bad, not even worth the lower price. AVOIT AT ALL COST!

I bought a watch. tw after 7 days a part in it separated. they told me to send the watch to London, but as I see it I will do it privately because it will cost me more if I send it to them. in the end, I had to pay the customs fee, which was supposedly written somewhere at the bottom in small letters, as a hidden cost. I do not recommend shopping in this store.

I purchased a watch last year that, unfortunately, turned out to be an absolute disappointment. Within a short span of time, the watch broke not once, but twice.

The customer service ignores my emails.
No answer for over 3 weeks!

My experience with this company was absolutely the worst!!! They’re products are not worth the money that they cost!!! And the warranty is a gimmick!!! If you send a watch to get fixed they’re goin to say it’s not covered under warranty if if you’re item is having the very issue stated in the warranty policy! Their customer service is very unprofessional!!!

ok watch brand. mine does not hold accurate time. It will lose a few minutes everyday. Looks good though.

I have just purchased the Raleigh watch very impressed solid amazing time peace top markes
Was purchased at Argos great price also

Thomas Earnshaw watches have no affiliation to Thomas Earnshaw the English watchmaker The watches are made in China using the most basic materials In my opinion it should be against the law to use Earnshaw's name and brand on these cheap and badly made Chinese imports

I was looking into buying one of these watches, however, I discovered they are not from London, they have no connection with Thomas Earnshaw and certainly haven’t been making watches since 1805 as their branding suggests.

Ordered a watch on December 26th and by January 7th still had not received order confirmation or postage confirmation. Only once I contacted Thomas Earnshaw via messenger as I could not find a direct email did they get back to me with shipping information (two days later).

I still have not received the item and the shipping information shows the item arriving at the Wearhouse then attempting to be delivered 3 days in a row, which was not the case as I was home all three alleged delivery attempts and did not receive my item or a note to say a delivery had been attempted.

The item then sat at the FedEx facility for 10 days before being returned to sender.

I have had no further communication from Thomas Earnshaw despite sending multiple messages.

Shocking delivery service and communication.

The watch was a gift. Looked great, self winding, see through case, really nice. Watch started gaining time, contacted customer service and promptly after conducting a test, arranged to send watch to Hong Kong for replacement. Great I got a replacement. Within weeks, and I hadn't worn it a lot during that time, I went to pull crown out to change the time, only issue was I couldn't get the crown out. I tried over a few hours, every time scared I would damage the gift I was given. Gave it one more try, and guess what came out, the crown and the pin attached to it. Bugger!

Pushed the crown back in. Watch still works only issue is I have to start wearing it at the time it last stopped on. That's ok, shouldn't have been that hard if you ask me.

Contacted support and long story short, I have to return it to Hong Kong (again), they'll look at it and if it's under warranty, they'll replace or fix. If it's not a warranty issue they'll send me a quote. The watch is still under warranty.....

I won't be sending it back, I'll wear it at the time shown and let it self wind. Not sure I would offer these watches as a gift. No watch should have this many issues and not having someone in Australia makes it more difficult. Guess I could take to a watchmaker.

Bought the watch in 2020, now it's 2023 and it is still good and nice. Love the look (skeleton) and the weight.

FRAIS DE TAXE A PAYER EN CADEAU !!!
j'ai acheté une montre chez Thomas Earnshaw d'origine anglaise et hors union européenne,donc a la livraison 40 euros de taxe a payer en plus sans que cela ne soit indiqué sur leur site lors de la commande.
Méfiez vous de ce site qui triche sur les prix en indiquant pas qu'il y a la taxe a payer a la livraison.