The Walking Company Bewertungen 

I placed an order that took 5 weeks to arrive. They had promised it in 5-7 business days. I contacted them 4 times asking for ETA, and then finally canceled the order. They shipped it anyway. I wanted to return the shoes because 1) they arrived too late, and 2) they don't fit. I have to PAY for the return freight even though I canceled the order before it was shipped! I am 100% never going to use this company again. I am livid about the lack of customer service. Buyer beware, that's all I can say about this company.
All their "customer service reps" are AI, not real humans. I disputed the charge on my CC and returned the shoes. Buy your shoes anywhere else, but not from this company.

I ordered shoes on October 13 that are lost in the mail. They were initially with FedEx and now someone at customer service is saying they are with USPS. Instead of issuing a refund I have been going back and forth with representatives pleading for either a replacement shipped overnight or a refund. All they offered was a 10% off coupon on a purchase. Please do not shop here. They take no accountability

I'm surprised at all the negative reviews. Anytime I order from this company, I have a good experience. I just ordered four pair of Dansko shoes on August 28th, which shipped the next day and arrived today (Sept 3rd). That's faster service than I get from many other retailers. One pair didn't fit, so I called to exchange it. My call was answered in a timely manner and I was able to exchange the shoes with no hassle. Bien, the woman who helped me, was very nice and professional. I highly recommend this company. The prices and customer service are great.

I ordered a pair of sandals from the walking company. It recommended that I size down 1/2 size because evidently this shoe runs large. I did size down. The shoe came and it is way too big. I called them to try to return it and they said it was a clearance item and I cannot return it. Since the walking company does not have stores They should have a return policy when you get a shoe that doesn’t fit. Now I’m stuck with a shoe that I paid good money for but I basically can never wear. Very poor customer service.

This is the third time in a row that I have had to return shoes and then never received my refund so I had to follow-up with multiple phone calls and inquiries to get a refund. The customer service is very poor and I can no longer continue to do business with a company that is so poorly run and disorganized.

Ordered shoes 5/5/25. They didn't ship for 2 weeks, until I called customer service, at which point I was told they *coincidentally* shipped just that day and would arrive in 1-2 business days (really, they were shipped only because I called). They arrived 4 business days later. They didn't fit, so I returned them. I watched for the refund to post. It didn't for several business days after the return tracking showed the package was received by the company. I emailed customer service and got an AI reply that confirmed the return was received and to watch for refund within 10 business days. It never posted. I called the Walking Company 6/30/25 and the spoke to a live person who posted the refund right away. Reading other reviews, my experience is far from unique. The only reason for giving the 2nd star is that once I called both to get the shoes shipped and get the refund posted, action was taken immediately and without additional hassle, but the fact I had to call at all to get what I paid for and to get the refund is a great way to generate negative reviews and go out of business.

Stay away! My order has been in transit for 3 weeks now and has not left the warehouse. No notifications of any kind. Extremely poor fulfillment and customer service takes you to an AI chatbot. I'll certainly never order from them again.

I will never purchase from them again. Having a restocking fee from an online shoe store is ridiculous. I ordered 2 pair in different colors. After wearing one pair I realized the style was not good for my work situation. I chose to return the unworn pair and was resigned to the restocking fee. But then after 2 weeks I had to contact them for my refund. This happened a second time with a pair I sent my daughter, they've been returned but I had to contact them today because it's been 2 weeks and no refund. I got an AI response to my inquiry. I don't feel good ordering from this company.

I ordered a pair of shoes that were final sale, no returns. I accepted that. I ordered in my size, 9, as a women's 9, according to the website.
They shipped me a men's 9. So even if the mistake is theirs, the sale is final. No refund, nothing.
That's just wrong. The customer service response was abysmal.
I will NEVER do business with the company again.

This company is shady. I had issues with my ordered and had to reach out to 4 different people via email and phone to try to resolve the issues (one being the wrong pair of shoes being sent...not even close to what I ordered). I finally got the authorization and shipping labels to send the items back. Not surprisingly, three weeks after I sent them back I still hadn't received a refund. I had to contact the company again to inquire about the refund. The refund was promptly given to me after no real explanation as to why it was delayed. I would never buy from this company again. They outsource their customer service and the hoops one has to jump through to get some assistance is ridiculous. If you buy from them and have to make a return make sure you hang on to your tracking information to prove the items made it back to them.

My chiropractor recommended I try Walking Store & I’m glad I did. My experience ordering my sandals was great! Great looking, supportive & comfortable. Also bought some shoe insert orthotics. Highly recommend you get some foot support from Walking Company!

Don't walk but run away from this company. By far the worst online company I have ever dealt with. Spoke to 7 different people and a supervisor, one more incompetent than the other. I was on the phone for almost 2 hours trying to locate a lost package, for over 10 days. They promised FedEx sent the package but after 1 week, it still states on the FedEx site that the package never arrived at the original shipping facility. I wish I read all the other reviews before I ever bought from The Walking Company!

Terrible experience all the way around. The Worst!
First, the quality of the Abeo shoes has gone down. Second, when calling with questions, I am speaking to someone overseas, which always is a challenge.
Third, I wrote a lengthy note, (to the .com which I was directed to online) asking questions about the Metatarsal support which was totally different than previous shoes I owned from them. I received an AI response! Which did not address my questions! What!??? And nowhere to direct it to otherwise.
If this company goes out of business, it will be no surprise to me.

Great selection of comfortable shoes, but getting them is another matter. Delays, “Fed Ex” that takes a week, inability to change orders even though the items haven’t been sent out yet. Customer service reps try, but they are helpless in the face of their delivery policies.

I would not shop with them again—too unpredictable.

My experience is exactly like the other recent negative reviews. I ordered my shoes on April 10th and my credit card was immediately charged. The website said it was in its way on April 11th and a Fedex tracking number was given. It is now April 19th and the Fedex site still indicates “label created” but they still do not have the shoes. I called The Walking Company this morning and waited online for 15 minutes (not a good sign when you keep hearing a recorded message saying “due to a high call volume, wait times are longer than usual”). I finally spoke to someone who kept giving me multiple different dates and stories but no definitive answer on when my order was allegedly shipped. I finally just said to her “This is not a Fedex scanning issue. It does not take Fedex 4 days to scan an item that left your warehouse on April 15th as you say. I just want a straight answer to whether or not my order has even left your facility.” She then kept repeating that my order was in process and that it left the warehouse on April 18th (another new date) and to check back on Monday. Something is definitely going on with their ability to fulfill their orders lately. From all the negative reviews, it seems that many people have the same issue going back further than my own experience. I love their shoes but will never order from them again.

I ordered shoes on 4/2. The shipping time was 5 to 7 business days. 7 business days from 4/3 was the 11th. I sent an email on Sunday that was answered by AI and wasn't followed up on. I called today. Come to find out they haven’t even been shipped until today according to the person I spoke with they may not get here until the 24th. At no point was it communicated to me there was any sort of a delay. Delays are understandable but the lack of communication shows a general lack of decent customer service.

Further, according to Fedex they will don't have the shoes. I am hoping this is just a delay in FedEx scanning them, but will check back later.

Since the 4/2 I have gotten almost 30 marketing emails so I know their email system works.

I haven't ordered shoes from them before so I made sure to order in enough that if the shoes didn't fit, I'd have time to exchange them before my graduation. Now, if they don't fit there won't be enough time.

I will not be shopping with them going forward

My box of 3 pairs of shoes were sent to an incorrect address. I had to find them with the help of the hotel manager where I was staying. It took a week to get the email saying they were delivered and a week to get them after that.

Customer service said they would replace them (before I found them), but that was a hollow offer since they were out of stock.
I tried on the 3 pairs, and 1 pair--Revere brand fit well. The Abeo Veranda ran small or were mismarked--they said 8.5M but were either an 8 or 7.5. The Abeo Isle was the right size but not that comfortable.

I tried to return them, but The Walking Company wanted me to pay $10 to return them which I thought was improper given that they made the delivery mistake, and one pair were not the size marked. Then, they decided I could not return them because they were on "final" sale.

The stores in Schaumburg and a south suburb of Chicago were no longer open--none of TWC stores are open, despite their website. I gave up. I was going home, and I gave the shoes to my co-workers. And, yes, there were AI bots trying to help me. Ridiculous.

I ordered shoes that had to be returned. I’ve been waiting over two months for a return. Only AI customer service. I wish I had looked up reviews on this website before ordering.

This company has been gaslighting me for a year, and no sign of a refund. They are no longer a US based company, and no longer honest.

Zero stars. It's a scam like everyone else says. The products are far cheaper than the prices and you WILL NOT get a refund when you return your items. AI generated responses to all contact.

Edit: More details. When you try to call, an extra 1 is automatically added to the number and it will not be usable. Delete the 1 if you want to wait on hold long enough to reach a representative. I'm not sure if it was my two emails threatening legal action against them if I did not hear back from a human being (after getting an AI response to my first email), but I did end up getting all of my purchases refunded. The excuse was "Our warehouses are very busy right now and the refunds are probably just taking longer to process." Their website says to wait for standard shipping times and then add ten days for processing before expecting a refund. This was over a month after I had sent back the shoes.