The iFISH Store Bewertungen 5'028

Antwort von The iFISH Store

17. Jan. 2026

Hello George;

Thank you for your review. We’d like to clarify a few details for accuracy and transparency.

Our records show that your order was placed on 12/28/25, not 12/24. As posted on our website prior to the holidays, 12/14 was the last day to order for delivery before Christmas, and all orders placed after that date were scheduled to begin shipping the week of January 5th due to carrier limitations and fish safety during the holiday period.

Your order was still well within our stated 7–10 business day processing timeframe at the time of your request.

That said, we fully understand your frustration, and as requested, we issued a full refund including shipping.

We always aim to be as transparent as possible with timelines and policies and appreciate the opportunity to clarify. We wish you the best moving forward.

Antwort von The iFISH Store

4. Jan. 2026

Hi Byron;

Thanks for the 5-stars! We’re glad you were happy with your Cichlids! Thanks for choosing us and we hope we can help you stock your tank again in the future!

Antwort von The iFISH Store

2. Jan. 2026

Hi William;

Thanks so much! We’re really happy to hear the fish look fantastic in your tank. Enjoy them, and thanks for choosing us—we truly appreciate it!

Antwort von The iFISH Store

2. Jan. 2026

Hi Doyle;

Thanks so much! We’re really glad to hear everything arrived lively and vibrant—and that every fish was a hit! We appreciate you being a frequent customer and supporting us. Looking forward to helping you stock your tank again in the future!

Antwort von The iFISH Store

25. Dez. 2025

Hi Jessica;

Thank you so much for your wonderful review! 😊 We’re thrilled to hear your African cichlids arrived healthy, lively, and already bringing so much color and energy to your aquarium. That’s exactly what we love to hear! It means a lot that you noticed our customer service too — we truly appreciate your kind words. Thanks for choosing The iFISH Store, and we can’t wait to help you add more beautiful fish to your tank in the future!

Antwort von The iFISH Store

22. Dez. 2025

Hi Anthony;

Thanks so much for the great review! We’re happy to hear your cichlids arrived quickly and that you’re happy with your order. It means a lot to us, and we really appreciate you giving The iFISH Store a try. We’d love to help you again anytime—thanks for choosing us!

Antwort von The iFISH Store

22. Dez. 2025

Hi Randy;

Thanks so much for the great review and for giving us the opportunity to make things right. We’re really happy to hear you loved the quality of the fish. We were bummed about that first shipment with the FedEx delay and cold, but we’re glad we could rectify the situation. We truly appreciate your patience and continued support. Thanks for being a repeat customer—we look forward to sending more fish your way!

Antwort von The iFISH Store

21. Dez. 2025

Hi Janica;

Thanks so much for your kind words! We’re happy to hear that all your fish arrived safely and are doing great — and that they look beautiful in your tank! It really means a lot to us that you’d recommend The iFISH Store to your friends and family. Enjoy your African Cichlids and Plecos, and please don’t hesitate to reach out if you ever need anything. We’d love to help again!

Antwort von The iFISH Store

19. Dez. 2025

Hi Kathleen;

Thank you so much for the kind words and for being a repeat customer! We’re thrilled to hear you’re loving the African Cichlids. It means a lot to us that you chose to shop with us when you can’t find fish like these locally. We truly appreciate your support!

Antwort von The iFISH Store

19. Dez. 2025

Hi Kenneth;

Thank you so much for your continued trust and support! Your repeat business means the world to us. We’re so glad you’ve been happy with the African cichlids and truly appreciate you choosing us again and again!

Antwort von The iFISH Store

16. Dez. 2025

Hi Dantrile;

Thanks for coming back to restock! We’re glad you had great experience and hope your African Cichlids are settling in beautifully. Always happy to help!

Antwort von The iFISH Store

15. Dez. 2025

Hi Richard;

Thank you so much for being a repeat customer and for the kind words. We’re glad you enjoy the website, find the prices fair, and that your fish arrived safe and on time.

We appreciate your support and hope to see you back here fishing again soon! 😄

Antwort von The iFISH Store

14. Dez. 2025

Hi Jeffery;

We’re truly sorry to hear about your experience and were disappointed that one fish did not survive shipment. As you mentioned, you’ve had multiple successful orders with us in the past, which we sincerely appreciate.

When an issue occurs, we always work to resolve it fairly and in accordance with our clearly stated Live Arrival Guarantee. As outlined on our website, we do not reship fish, and guarantees are processed through either a refund or store credit on a case-by-case basis. Shipping fees are non-refundable, and replacements are only sent at no cost if all fish in the order perish, with proper documentation.

In your case, we honored our guarantee and issued a refund for the fish that did not survive, despite the rest of the order arriving safely. While we understand your preference for a replacement fish, reshipping is not something we offer under our policy.

We value our customers—especially our repeat ones—and always strive to be transparent, fair, and responsive. We’re sorry this experience didn’t meet your expectations, but we did act in accordance with our posted policies and in good faith.

Wishing you all the best in your aquarium endeavors.

Antwort von The iFISH Store

11. Dez. 2025

Hi Anthony;

Thanks so much! Glad your Arowana made it to you safe and sound—even with FedEx dropping the ball. Really appreciate you coming back to us. Enjoy your new addition to your tank!

Antwort von The iFISH Store

11. Dez. 2025

Hi Victor;

Thank you so much! We’re really glad to hear you’re enjoying the fish. We always love seeing your name come through—thank you for being such a loyal customer and for trusting us with stocking your tank. Appreciate you!

Antwort von The iFISH Store

10. Dez. 2025

Hi Charles;

Thank you so much for the great review! We’re really glad we could help you find the Red Hook Silver Dollars you were looking for.

Great to hear this is your third order with us and that everything arrived safely in Michigan the very next day. We really appreciate your trust and continued support!

Thanks again from all of us here at The iFISH Store — we’ll be here when you’re ready for the next round!

Antwort von The iFISH Store

10. Dez. 2025

Hi Douglas;

Thanks so much for your 3rd order in just six weeks! We really appreciate you!
It means a lot to hear that the service and fish keep hitting the mark. Can’t wait to ship your next round! Happy fishkeeping!

Antwort von The iFISH Store

5. Dez. 2025

Hi Chauncey;

Thank you so much for the great review! 😊 We’re really glad to hear your Discus arrived alive and well, and even happier that a quick adjustment to their “5-star dining” did the trick! They can definitely be a little picky at first.

We appreciate you reaching out so we could help—you’re doing an awesome job, and it’s wonderful to hear that your other fish are thriving too. Thanks again for choosing The iFISH Store! 🐠💙

Antwort von The iFISH Store

1. Dez. 2025

Hi Pamela;

Thank you!
So glad to hear you’re enjoying all the fish you’ve gotten from us. We really appreciate you being such a frequent customer! And thanks for the shout-out on the packaging and instructions — we try to make everything as smooth as possible.

Always happy to help when you’re ready for more fish!

Antwort von The iFISH Store

1. Dez. 2025

Hi Jeff;

Thank you so much for the 5-star review!
We’re glad you had a great experience with us. We really appreciate you giving us a try and hope to see you again soon. Enjoy your new fish!