T&G Woodware Bewertungen 

Telephoned the company for repair to apollo mill.
advised by pleasant lady, that they had taken over the company and were not able to carry out repairs, but held spare parts. Sourced the information I needed and emailed links to me. Ordered the parts required.
The compny also emmailed me with fitting videeo links. All great help. I will order further items from them in the future

I had exactly the same lovely experience as other reviewers commenting on excellent service. My wooden pepper grinder needed a new retaining base. This was a present from my wife from over 10 years ago. It always worked perfectly until about a week ago. I contacted the company for the part, with no high hopes at all. They were great. In less than a week they had located the part, posted it to me, and I was able to fix the problem. No charge, just genuinely willing. Five stars for service. Thank you!

First class customer service
Ordered a chopping board as a birthday gift, which was sent out promptly. Slight fault on the board reported by email. The replacement board sent out by return was perfect. Customer service and delivery faultless. Cindy couldn’t have been more helpful and would certainly buy from this company again.

A requested help with a salt and pepper mill due to problems with reassembly them after cleaning. My sister tried to help but was unable to sort it out. My sister telephoned T&G woodware on several occasions and was given lots of helpful advice, from Katina. I still had problems with the pepper and salt mill then T&G Woodware said that were able to look at it and it was returned promptly. The pepper and salt mill are now working fine.
Thanks Katina Christina Loizou

In need of a replacement retaining ring for an ancient but otherwise fully functional pepper mill, so via a quick phone call and exchange of emails with T&G I am very pleased that a spare could still be found in your stock....which was despatched and received just a couple of days later, FOC too. Excellent service, thank you indeed for your efforts.

My T&G salt grinder, after a number of years, started producing what can only be described as "icing" salt - a fine powder that nobody wants. Having taken it apart to clean I noticed that the spring that keeps the central grinder away from the body was broken causing the issue.
I contacted T&G and received a very prompt from Katina who sent a comprehensive email with useful links to videos and to the page to purchase new mechanisms. She also sent out a replacement spring and grindstone free of charge. I have managed to restore my salt grinder to how it was when new. Brilliant service, thank you Katina!

I just sent a photograph of the pepper mill and grinding mechanism and Katina of customer services identified the correct insert even though that model is now obsolete they had some spares. I used the link emailed to me to order the part which promptly arrived and fitted perfectly. Thanks again for a great service from Katina of T&G Woodware customer service department.
Best regards
David Cunningham

Customer Service was brilliant.
Had a broken piece on my peppermill. Although that type is no longer sold, they were able to identify and send me a replacement part in double quick time.
My pepper mill now works again!

Spare parts for my t &g tea coffee and sugar pride of place canisters were replaced free of charge. Excellent customer service

Katina couldn't have been more helpful in sourcing and sending a replacement part for our pepper mill. She didn't need to this as it was not under warranty and there was no fault, it had simply just been well used for many years. I really appreciated being able to repair instead of replace and without the help of T&G Woodware this would not have been possible. Thank you again.

Our salt grinder from our S&P grinder set stopped working so I contactd T&G and following an email with a couple of photos they sent me a replacement grinder burr (FOC) as the old one had simply worn out after 20 years! Great to deal with a company who stand by their warranty and deliver quality products.

I dealt with the lovely Katina from the customer service team who promptly arranged for a replacement part for my pepper mill. She is a credit to the company.

I had a T&G large pepper mill for many years bought in Ireland. One day it dropped and the internal mechanism can loose as the plastic grip had broken. I googled T&G website and rang them and they replaced the part free of charge by recorded mail. So it is as good as new. They acted with great haste and were most pleasant and obliging.

Great product and fantastic service. 5* all round.

I placed an order on line for three store pots. I received an email to confirm that part of my order was unfortunately out of stock. I replied confirming that I would wait for new stock. I was given the details of stockists that could help me. For me that wasn’t successful. I then received an email from T&G informing me where it was stocked. I secured my purchase. I have never known such service from any other company , truly fantastic. They went above and beyond to help me.

We have been using our crush grind salt and pepper mills for many years - they are the BEST! Unfortunately, I broke the lid of the pepper mill recently. T&G very kindly identified the correct replacement and sent it to me promptly and free of charge. What fantastic customer service.

just received my order tea,coffee&sugar caddy in blue wow love them bought them in blue very sturdy and perfect for what I wanted as bought other things in blue and within my budget thank you t& g Woodware .

Inspite of a few issues when ordering via PayPal, Katina soon sorted my problem out. She was a delight to speak to. The Apollo pepper and salt mills arrived the next day which was wonderful! I have been waiting a while for the pepper mill and was very pleased when it was restocked. The recipient, my daughter was so happy to receive them as an Easter gift. The mills have a lovely elegant shape and a nice weight too. I have purchased many different mills for her over the years but these are the best of the best. She cannot wait to use them. I am more than happy with this purchase!!

Brilliant customer services. I have a tall wooden pepper grinder which must be 20 years old, a part broke and contacted their customer services. They shipped out a new part gratis which was a perfect fit. The grinder is back up and running and no doubt will work for another 20 year. Thank you

We have used T&G-Woodware Salt & Pepper grinders for years. We like that they have ceramic grinders & that they do not make a mess on the table after grinding. To my surprise I broke the frame under the grinding mechanism (maybe my rock salt was too rocky?). An e-mail to tg-woodware.com brought a swift reply & the parts I needed to fix it. Job done, back in grinding business. 😊 Rory