All the staff were rude the light skin girl behind the counter got no customer service ordered a burger and chips was send a cheese burger. Ordered a drink she just left it on the bar and didn’t bring... Mehr ansehen
Unternehmen hat geantwortet
Standort
Standort wechselnRoyale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA London, GB
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Das sagen Bewerter
we had a lovely experience at Tenpin Acton celebrating my daughter's birthday. The whole party was enjoyable and children had a fantastic time. The staff were friendly and helpful and everything was... Mehr ansehen
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We have been celebrating our children birthday for ages at Tenpin Acton. As always, everything was very well organised, food on time, nice atmosphere and the girls who helped us for the party were ver... Mehr ansehen
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Everything went well with the party Kids had lot of fun with bowling and the person who attended us was brilliant and very supportive . My one request to management if you can increase the sizs o... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
Tenpin Acton lives on Royale Leisure Park, just off the A40 and minutes from Park Royal, Ealing and Shepherd's Bush — easy in by car or off the Central Line. With 32 bowling lanes and dynamic LED lighting, we're one of London's biggest bowling spots. Loud music. Big energy. Pins that don't stand a chance. And it's not just bowling. We've got laser tag in our 4D arena, two private karaoke rooms, Houdini's Escape Rooms for the problem-solvers, interactive darts, pool, table tennis and a full arcade. Hungry? Our kitchen serves burgers, loaded fries, pizzas and a halal menu, with a fully licensed bar pouring cocktails and pints while Sky Sports & TNT play live. Family days out, birthday parties, student nights, work socials, cheap weekday bowling deals — we've got something for everyone. Bowling in Acton, sorted.
Kontaktinformationen
Royale Leisure Park, Western Avenue, Park Royal, Acton, W3 0PA, London, Vereinigtes Königreich
- 0333 034 6100
4.1
Gut
275 Bewertungen
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Great Family Day Out
We had a Really Great Family Evening Out at Tenpin. The staff were absolutely helpful, attentive and kind. Thank you to the team on Friday 29/05. We booked online and the team was accommodating to us as we were quite early. We had some ball trouble on the lane next to us they came and sorted it out within like 2 mins. The atmosphere was very good as well. I would recommend to everyone to have great fun together and the prices were quite affordable.
29. Mai 2026
Antwort von Tenpin - Acton
Hello Kimberleen,
Thank you for taking the time to rate Tenpin Acton 5 stars. We are so pleased to hear that you had a great family evening with us. It's wonderful to know our team was helpful and accommodating, and that we could quickly resolve the ball trouble. We appreciate your recommendation and hope to welcome you back again soon! All the best ~ Laura
It was extremely hot in the venue
It was extremely hot in the venue. Zero air conditioning on a hot day/evening. The new layout was ok but really let down by the atmosphere. According to reviews online others say the same
29. Mai 2026
Antwort von Tenpin - Acton
Hello Adam,
Thank you for taking the time to rate Tenpin Acton 3 stars. We are sorry to hear about the heat and atmosphere issues you experienced. We are actively looking into improving our venue's climate control and overall ambiance. We hope that the rest of your experience was a 5 star one and we look forward to welcoming you back again soon. All the best ~ Laura
Acton- Only 3 stars as everything was…
Acton- Only 3 stars as everything was good apart from the fact it was very hot inside as there didn't seem to be any Air Conditioning.
29. Mai 2026
Antwort von Tenpin - Acton
Hello Nafisa,
Thank you for taking the time to rate Tenpin Acton 3 stars. We are sorry the heat impacted your visit. We are looking into our air conditioning system. We hope that your next visit is a 5 star experience. All the best ~ Laura
Great experience!
3. Juni 2026
Antwort von Tenpin - Acton
Hi there, thank you for the 5* review for Tenpin Acton! We're so glad to hear that you had a great experience, and can't wait to see you back again soon! Best wishes - Adelaide
Nice new layout but..
The inside has had a revamp which is nice, all the booths are new and everything looked clean and fresh from the tables to the divider screens. The table service is a great feature so you can order drinks or food without having to leave your lane. We went on a very hot day in half term so of course it was busy, but we were quite surprised that there was ZERO air conditioning in there so be warned as you will get very hot while bowling! Same goes for the arcade, plenty of choice of games but after an hour we had to leave just to cool down.
29. Mai 2026
Antwort von Tenpin - Acton
Hi there, thank you for the 4* review for Tenpin Acton! We're so glad to hear that you enjoyed the venue and that you found it easy to order food and drinks. We are sorry that you found the venue to be too hot and we will ensure your feedback is passed on for future improvements to be made. We hope to see you back again soon! Best wishes - Adelaide
Great experience
Great experience! Staff was lovely, everything reasonably priced and has great offers.
One small gripe, the bowling alley and bowling balls are very old. Also there are strings on the pins.
3. Juni 2026
Antwort von Tenpin - Acton
Hi there, thank you for the lovely 4* review for Tenpin Acton! We're thrilled to hear that you had a great experience and that you enjoyed our offers and the service from our team. We really appreciate your feedback about the lanes and bowling balls, and we will ensure this is passed to the correct team. We hope to welcome you back again soon! Best wishes - Adelaide
Value for money and good staff
3. Juni 2026
Antwort von Tenpin - Acton
Hi Dayne,
Thank you for your lovely 5* review at Tenpin Acton! We are delighted you've had such an amazing time whilst on your recent visit to us! your feedback is important to us and we hope to welcome you back again very soon! Best wishes- Steph
Antwort von Tenpin - Acton
Hi Deborah, thank you for the 4* review for Tenpin Acton! We are so pleased to hear that everyone enjoyed their visit, and we hope to welcome you back again soon! Best wishes - Adelaide
Antwort von Tenpin - Acton
Hi Sency, thank you for the 5* review for Tenpin Acton! It's great to hear that you had an amazing visit, and we look forward to welcoming you back again soon! Best wishes - Adelaide
Shylen and Cameron @Tenpin Acton
Shylen and Cameron, were very professional and attentive at my daughter’s 11th laser tag birthday party. The children were well happy and looked after and so were the adults, all questions were answered and the party progressed positively. Considering one of the staff I mentioned above we was told is a new staff member, he definitely has found his calling. He was amazing and I am very happy I chose this location to have her party! Thank you !
24. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von Tenpin - Acton
Hi Ree
Thank you for the wonderful 5-star review! We are so happy to hear that your daughter's laser tag birthday party was a success and that our team provided such professional and attentive service. We are especially pleased that everyone, both children and adults, felt well looked after. We appreciate your kind words and hope to welcome you back again soon! Best wishes - Clare
Overall the Bowling experience and set…
Overall the Bowling experience and set up is one of the best but the food quality is below average to average and can be improved but still good place for family
27. Mai 2026
Antwort von Tenpin - Acton
Hi Clyde, thank you for rating Tenpin Acton 4*! We really value this feedback will be sure to pass your comments on. We hope to see you again soon for hopefully a 5* experience. Best wishes, Jade
Antwort von Tenpin - Acton
Hi there, thank you for taking the time to leave a rating for Tenpin Acton. If you would like to provide further details and discuss your recent visit further, please email us at customer.feedback@tenpin.co.uk with the subject as 'Review - Acton' Best wishes, Jade
You can highlight free parking for 5…
You can highlight free parking for 5 hours register your car at the desk.
Give discounted vouchers for mid week bowling..
Kids snacksfree
Loyalty card, x amount of visits get free one person session games or drink or meal
It was an enjoyable time we had !!
27. Mai 2026
Antwort von Tenpin - Acton
Hi Sanj
We're so glad you had an enjoyable time with us! We appreciate your suggestions regarding parking, mid-week bowling vouchers, kids' snacks, and loyalty cards. Your feedback is valuable to us. Best wishes - Clare
Whole experience was great.We had…
Whole experience was great.We had fun.Drinks were worth as it was a Tuesday.Great atmosphere
27. Mai 2026
Antwort von Tenpin - Acton
Hi Shireen
We're so glad you had a great experience and enjoyed our Tuesday special! We hope to see you again soon. Best wishes - Clare
Thank you Tenpin Acton
Thank you Tenpin Acton! My daughter celebrated her 7th birthday with a bowling party and it was just fab.
23. Mai 2026
Antwort von Tenpin - Acton
Hi there
We are so happy to hear your daughter's 7th birthday bowling party was fantastic! We appreciate your kind words. Best wishes - Clare
I recently visited Tenpin Acton with my…
I recently visited Tenpin Acton with my family and was very disappointed with the customer service we received. When we arrived at the desk, the staff member did not acknowledge or greet us at all. Although my booking had already been made online, we still needed to check in, and all she said was “Lane 12” with no smile, no thank you, and no basic level of customer service. It genuinely felt like she did not want to be there.
Unfortunately, this is not the first bad experience I have had at this branch. I believe the site manager should carry out proper service checks and provide appropriate coaching and feedback to the team. Recruitment and staff attitude may also need to be reviewed.
Tenpin is a place where families come to spend quality time together, especially with young children. Children learn from the behaviour they see around them, and customer service plays a huge part in creating a positive family environment. Bowling is not just a game, it is an experience for families, and sadly this visit did not feel welcoming at all.
27. Mai 2026
Antwort von Tenpin - Acton
Hi Kewel
Thank you for sharing your recent experience with us. We are truly sorry to hear that your visit did not meet your expectations, especially regarding the customer service you received. We value your feedback and understand your disappointment. Please be assured that we are taking your comments seriously and will be addressing these concerns with our team to ensure improvements are made. If you would like to discuss this, please email to customer.feedback@tenpin.co.uk using the subject "Review - Acton" and provide the details. We can then investigate and contact you. Best wishes - Clare
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and booked my reservation for me as I was having trouble with the on-line app. In fact she was wonderful.
24. Mai 2026
Antwort von Tenpin - Acton
Hi Maggie
We are so glad our team could assist you with your reservation and make your experience wonderful. Thank you for your kind words! Best wishes - Clare
Antwort von Tenpin - Acton
Hi Ismail,
Thank you for your lovely 5* review at Tenpin Acton! It's great to see you've had such a great time whilst on your recent visit to us. We love to hear all about it and hope to welcome you back again very soon! Best wishes- Steph
Best bowling session we’ve had for a…
Best bowling session we’ve had for a while. Lane was very straight. Many ball choices available too
20. Mai 2026
Antwort von Tenpin - Acton
Hi Shah,
Thank you for your amazing 5* review at Tenpin Acton! We are delighted you've had such a great time on your recent visit to us and we hope to welcome you back again very soon! Best wishes- Steph
Lovely experience great atmosphere bowling.
Lovely experience great atmosphere food & refreshments of your choice, enjoyed the bowling, I will definitely comeback again I just need to pefect my technique. :-)
20. Mai 2026
Antwort von Tenpin - Acton
Hi there, thank you for rating Tenpin Acton 5*! We're so thrilled to hear that you had an overall great experience with us. We can't wait to welcome you again soon! Best wishes, Jade
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